MadCap Flare vs. ProProfs Knowledge Base

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MadCap Flare
Score 6.1 out of 10
N/A
MadCap Software, headquartered in La Jolla, offers MadCap Flare, a help authoring and technical writing tool featuring onboarding and support from MadCap, and a set of modules for designing advanced guides, aids, and web or application help aids.
$167
per month
ProProfs Knowledge Base
Score 10.0 out of 10
N/A
ProProfs Knowledge Base is a help authoring tool for creating help documents or web pages, online FAQs, or other knowledge bases.N/A
Pricing
MadCap FlareProProfs Knowledge Base
Editions & Modules
MadCap Central
$1,500
per year
MadCap Flare
$1,999
per year
MadCap AMS
$2,999
per year
No answers on this topic
Offerings
Pricing Offerings
MadCap FlareProProfs Knowledge Base
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsIncludes a 12-month Platinum-level Maintenance Plan.—
More Pricing Information
Community Pulse
MadCap FlareProProfs Knowledge Base
Top Pros
Top Cons
Best Alternatives
MadCap FlareProProfs Knowledge Base
Small Businesses

No answers on this topic

MindTouch
MindTouch
Score 7.0 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
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Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MadCap FlareProProfs Knowledge Base
Likelihood to Recommend
7.6
(4 ratings)
10.0
(2 ratings)
Usability
3.0
(1 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
MadCap FlareProProfs Knowledge Base
Likelihood to Recommend
MadCap Software
MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.
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ProProfs
ProProfs Knowledge Base is ideal for businesses that want to improve their customer support process, make agents more knowledgeable and productive, induct new employees, or manage their internal business knowledge. We used it mainly for our customer support function, and we are satisfied with the performance. The best part is it scales as a team or business grows. When we started using this tool, we had a support team of 10 members, and now it has expanded to 25. But the knowledge base is still working as efficiently as before. It has the capability to accommodate a large amount of data with ease.
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Pros
MadCap Software
  • Snippets, variables, and conditioning are all good
  • Once you set it up, updating Help websites is easy.
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ProProfs
  • It helps in creating an internal knowledge base that employees from different teams can access to find and share information.
  • Creating a customer support knowledge base is quite simple with this software. The customization and branding options it has have helped in giving the knowledge base a professional and appealing look.
  • Its conditional content feature allows setting specific conditions that control content visibility. This helps in restricting or allowing access to a page.
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Cons
MadCap Software
  • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
  • Customizing shortcuts is often an ordeal.
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ProProfs
  • The product is good as it is. We don’t feel that any significant changes are needed. But, yes, we would definitely love to see a more advanced version of the product soon.
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Usability
MadCap Software
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.
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ProProfs
Using this tool is a no-brainer, as we said before. Its features are simple yet powerful. Besides, the product’s self-help documentation is also great. It has got some great videos on specific features and use cases. Those were of real help in the initial few days.
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Support Rating
MadCap Software
No answers on this topic
ProProfs
Whenever we had any issues while using the product or understanding a feature, its support team was always available. They helped us get familiar with the product and make the most of it in the initial few days itself. Its support team was literally a phone call or a message away. Very supportive and available 24x7.
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Alternatives Considered
MadCap Software
I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
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ProProfs
We found ProProfs Knowledge Base more user-friendly and well-designed than the other similar tools we tried in the past. It also offers better integrations with software like Google Analytics, Zendesk, Google Translate, Freshdesk, Wufoo, and many others. That’s what gave this tool an edge over others. We can integrate it with any tool we want and expand its capabilities to gain better results.
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Return on Investment
MadCap Software
  • Saves time by offering a way to sync documents with other teammates.
  • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.
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ProProfs
  • Improved collaboration among teams.
  • Inducting new employees has gotten easier.
  • Eliminated the need to organize formal training sessions for employees.
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ScreenShots

MadCap Flare Screenshots

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