What users are saying about
8 Ratings
5 Ratings
8 Ratings
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Score 8.4 out of 100
5 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Maestro

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
Joanna McKenzie | TrustRadius Reviewer

MangoApps

MangoApps is well suited to enable interactions between colleagues located in distant places, if the people have the right culture, and are already demanding this type of feature. If the whole company is not ready to embrace this culture, MangoApps is missing a little something to encourage the refractory to join the party. And with this type of tool, we only really benefit from the tool's value when a large number of users participate.
Anonymous | TrustRadius Reviewer

Pros

Maestro

  • Creating a completely customized rubric to grade tickets on the things you want to help your team grow in
  • Allowing managers to track how their agents are doing as well as providing concrete examples of work product for 1:1 meetings
  • Giving management peace of mind that agents are responding appropriately to clients
Matt Dale | TrustRadius Reviewer

MangoApps

  • MangoApps provide a large number of options to interact within a community. People can post updates, ask questions, create polls, quizzes, wiki, surveys, chats, or forms.
  • The Web interface is a modern application (Facebook inspired). The navigation (although not the most efficient) is overall quite intuitive.
  • MangoApps has a web interface, and apps for desktop (Windows, Mac), and mobile.
  • MangoApps features a centralized notification system. Unread messages are notified from the Web app, the mobile, or the desktop app. The synchronization status is synchronized.
  • MangoApps integrates with Active Directory.
Anonymous | TrustRadius Reviewer

Cons

Maestro

  • No ability to view contact information from a home screen (must click into profile to see phone number)
  • Feels a bit archaic
  • Would be nice to see "flags" or ways to mark students for calling
  • Wish that the 'attempted call' option turned a student yellow instead of keeping them red
Anonymous | TrustRadius Reviewer

MangoApps

  • The notification system in the desktop app is not informative enough. Some notifications are shown without any context (for example we sometimes just see "Yes" or "No"), and it's difficult to understand the context (in our case the original question).
  • Messages posted in a big chat group (in our case more than 15k people) make the app crash.
  • HipChat does not support animated GIFs (they just appear static).
  • It's not easy to post transversal questions or updates across groups. A lot of content needs to end in a unique group, losing some opportunity to reach a wider audience.
  • A gamification system is available (people can earn points and badges by completing some actions), but the reward system is quite obscure. As a result, many of us do not feel compelled to gain more badges. It feels like as if we're earning badges randomly.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Maestro

Maestro 7.0
Based on 1 answer
Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
Anonymous | TrustRadius Reviewer

MangoApps

No score
No answers yet
No answers on this topic

Support Rating

Maestro

Maestro 10.0
Based on 1 answer
I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
Joanna McKenzie | TrustRadius Reviewer

MangoApps

No score
No answers yet
No answers on this topic

Alternatives Considered

Maestro

We selected Maestro over Qualitista and some hacked together Google Sheets scripts that performed similar functions. At the time Qualitista was in its early alpha stage and wasn't something that would have worked for our team. The Google Sheets script worked well for a small team, but didn't allow us to do what we wanted with peer feedback. The team at Maestro did a great job onboarding us and adding features for our peer feedback use case.
Matt Dale | TrustRadius Reviewer

MangoApps

Although, Facebook at Work featured a very modern interface and was praised by many of the beta testers, we primarily didn't choose Facebook at Work due to data security reasons.
Anonymous | TrustRadius Reviewer

Return on Investment

Maestro

  • At one point our step pricing was not working properly so we did lose some room revenue. Maestro helped us get this resolved.
  • Maestro saves time, which saves money, by having all of our member billing, reservations and more in one location.
  • No other impacts that I can think of.
Joanna McKenzie | TrustRadius Reviewer

MangoApps

  • MangoApps opened new communication channels between people who would not have naturally communicated before with e-mail alone
  • MangoApps is slowly helping move some communications away from the private e-mail channels into a more opened and public channel, more easily archivable. However, it might take years before we see a majority of discussions happening here.
  • As any introduction of a new tool, MangoApps also disrupted the usages and common practices. Some people had being using their own social tools, and some other were already using e-mail as a social tool. Took some time before the usage of MangoApps rose enough to be mildly useful.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Maestro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Maestro Editions & Modules

Additional Pricing Details

MangoApps

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

MangoApps Editions & Modules

Edition
1. Enterprise Messaging$3.001
2. Enterprise Social Network (ESN)$4.001
3. Social Company Intranet$5.001
4. Team & Vendor Collaboration$7.001
5. Full MangoApps Suite$12.001
  1. Per User
Additional Pricing Details
MangoApps has the most advanced digital workplace tools at affordable prices. Our pricing plans let you pick the solution that is right for you, without having to purchase features you do not need. Visit our pricing page to learn more - https://www.mangoapps.com/pricing

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