What users are saying about
8 Ratings
Top Rated
304 Ratings
8 Ratings
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Score 8.4 out of 100
Top Rated
304 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Maestro

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
Joanna McKenzie | TrustRadius Reviewer

SAP ERP

SAP is an extremely integrated system. Not all companies are ready for this. Many are so used to having systems that require a lot of batch processing, giving kind of an extra cushion to allow for errors or mistakes. SAP is a live system, meaning that when you commit or transact something, it triggers the integration among all modules that touch whatever the transaction is for. An example is allowing SAP to generate purchasing documents based on the scheduled demand for production. Say someone puts in a work order and by mistake, fat fingers an extra zero on the desired quantity. This may cause SAP to purchase WAY more raw materials than you need. This is a great feature, but it can also come back to hurt you if not controlled properly.
John Mota | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Maestro
SAP ERP
7.4
Pay calculation
Maestro
SAP ERP
5.0
Benefit plan administration
Maestro
SAP ERP
7.7
Direct deposit files
Maestro
SAP ERP
8.2
Salary revision and increment management
Maestro
SAP ERP
8.0
Reimbursement management
Maestro
SAP ERP
8.1

Customization

Maestro
SAP ERP
7.2
API for custom integration
Maestro
SAP ERP
7.3
Plug-ins
Maestro
SAP ERP
7.2

Security

Maestro
SAP ERP
8.9
Single sign-on capability
Maestro
SAP ERP
8.6
Role-based user permissions
Maestro
SAP ERP
9.2

Reporting & Analytics

Maestro
SAP ERP
6.7
Dashboards
Maestro
SAP ERP
6.2
Standard reports
Maestro
SAP ERP
7.2
Custom reports
Maestro
SAP ERP
6.8

General Ledger and Configurable Accounting

Maestro
SAP ERP
8.4
Accounts payable
Maestro
SAP ERP
8.6
Accounts receivable
Maestro
SAP ERP
8.2

Inventory Management

Maestro
SAP ERP
8.3
Inventory tracking
Maestro
SAP ERP
8.9
Automatic reordering
Maestro
SAP ERP
7.7
Location management
Maestro
SAP ERP
8.2
Manufacturing module
Maestro
SAP ERP
8.4

Order Management

Maestro
SAP ERP
7.4
Pricing
Maestro
SAP ERP
8.0
Order entry
Maestro
SAP ERP
7.9
Credit card processing
Maestro
SAP ERP
5.9
Cost of goods sold
Maestro
SAP ERP
7.7

Pros

Maestro

  • Creating a completely customized rubric to grade tickets on the things you want to help your team grow in
  • Allowing managers to track how their agents are doing as well as providing concrete examples of work product for 1:1 meetings
  • Giving management peace of mind that agents are responding appropriately to clients
Matt Dale | TrustRadius Reviewer

SAP ERP

  • Integration of functions within the organization (example: warehouse releasing and inventory management with finance costing and logistics)
  • Security features are on point. Clear segregation of duties can be achieved by assigning access rights based on least privilege principle
  • Can be easily learned.
  • Roles assigned to users can be customized.
Brandon Macapelit, CISA | TrustRadius Reviewer

Cons

Maestro

  • No ability to view contact information from a home screen (must click into profile to see phone number)
  • Feels a bit archaic
  • Would be nice to see "flags" or ways to mark students for calling
  • Wish that the 'attempted call' option turned a student yellow instead of keeping them red
Anonymous | TrustRadius Reviewer

SAP ERP

  • High cost of licensing, implementation & maintenance.
  • It gets complex when companies try to implement their existing business processes to Standard SAP provided business processes if it differs.
  • It is not for small/medium size businesses
  • The complete implementation process may take several years. Usually, companies take core modules of SAP ERP & implement those first.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Maestro

Maestro 7.0
Based on 1 answer
Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
Anonymous | TrustRadius Reviewer

SAP ERP

SAP ERP 8.6
Based on 4 answers
The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more
Todd Bellamy | TrustRadius Reviewer

Usability

Maestro

No score
No answers yet
No answers on this topic

SAP ERP

SAP ERP 8.0
Based on 1 answer
Once you learn how to use SAP ERP, it becomes a powerful tool for analysis and inventory management.
Anonymous | TrustRadius Reviewer

Support Rating

Maestro

Maestro 10.0
Based on 1 answer
I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
Joanna McKenzie | TrustRadius Reviewer

SAP ERP

SAP ERP 3.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Maestro

We selected Maestro over Qualitista and some hacked together Google Sheets scripts that performed similar functions. At the time Qualitista was in its early alpha stage and wasn't something that would have worked for our team. The Google Sheets script worked well for a small team, but didn't allow us to do what we wanted with peer feedback. The team at Maestro did a great job onboarding us and adding features for our peer feedback use case.
Matt Dale | TrustRadius Reviewer

SAP ERP

SAP was found to be better suited for the manufacturing nature of our organization's business and provides robust process integrations across production, supply chain, order management, material master and inventory management. Although the user experience aspect was less than desirable, the business process consolidation outweighed this shortcoming. The cost of implementation and maintenance was higher for SAP.
Anonymous | TrustRadius Reviewer

Return on Investment

Maestro

  • At one point our step pricing was not working properly so we did lose some room revenue. Maestro helped us get this resolved.
  • Maestro saves time, which saves money, by having all of our member billing, reservations and more in one location.
  • No other impacts that I can think of.
Joanna McKenzie | TrustRadius Reviewer

SAP ERP

  • The Coca-Cola bottlers use a multi-tenant environment, and that helps their bottom line as they share a single instance.
  • Integration back to sales enables the Bottles to be more efficient and saves costs that relate to integration to 3rd party sales applications.
  • Reduces the number of 3rd party applications, which saves on operating costs.
Domenic Vetro | TrustRadius Reviewer

Pricing Details

Maestro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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