MaestroQA vs. PosterBooking

If you have a small to mid-size Contact Center, MaestroQA is a wonderful tool to measure the quality of service being delivered by your agents.

Incentivized

I feel trade shows and conferences are perfect for this solution. Having this just to decorate your office is obviously a benefit as well. However, I believe the greatest value in this tool is using it for client/prospect meetings/events. I feel we can really garner their attention with subliminal messaging and showing value propositions that would be specific to that group or person.

Incentivized

• Monitors the quality of our agents
• Provides a user-friendly front end
• Provides detailed reporting

Incentivized

• Instant Display
• Set Up
• Ease of Use

Incentivized

• Web page module transitions.
• More built-in dynamic apps.

Incentivized

It is easy to enroll displays into your account. After that, all of your content is centrally managed in a browser. Unlike some other services on the market, you don't need to deploy any servers or services on your local network. If you are using the Amazon Firestick implementation option, it automatically boots into that even after power-loss, meaning there's little to worry about once it has been set up, and could be managed from anywhere.

Incentivized

NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA

Incentivized

The free version of PosterBooking was more than enough for our organization. Other software looked at we would have needed to pay for.

Incentivized

• We saw an instant improvement in our Agent's quality
• This is truly a collaborative tool - Quality Analyst - Agent

Incentivized

• We really did not get the ROI that we COULD have in my opinion. - Didn't use it optimally
• The technical issues really made us wary of even using it sometimes.
• I feel this organization has great potential in this product. Just needs to be finetuned,

Incentivized