165 Ratings
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Score 7.3 out of 100
Top Rated
605 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
Anonymous | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

It is well suited for marketing teams who want to be flexible, adaptable to changes in their business and create powerful, sophisticated campaigns to their clients. Teams that want to create automated drip campaigns with dynamic content and personalized cadence and messaging would find Eloqua very easy to use and perfect for their needs. It has powerful, in-depth reporting functionality and great CRM integration (note that I've had experience integrating only with Microsoft Dynamics CRM and Salesforce - both of these integrations worked very well) - so teams that use CRM will also find it complementary to their marketing technology stack.It will not be a good tool if a company doesn't use any CRM - as it is not a CRM replacement; or if all the marketing team is planning to do is "batch and blast" emails (which is a possible scenario for some very small businesses)
Arpine Babloyan | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Magento Commerce, part of Adobe Commerce Cloud
7.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Product catalog & listings
Magento Commerce, part of Adobe Commerce Cloud
7.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Product management
Magento Commerce, part of Adobe Commerce Cloud
7.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Bulk product upload
Magento Commerce, part of Adobe Commerce Cloud
7.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Branding
Magento Commerce, part of Adobe Commerce Cloud
6.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Mobile storefront
Magento Commerce, part of Adobe Commerce Cloud
7.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Product variations
Magento Commerce, part of Adobe Commerce Cloud
7.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Website integration
Magento Commerce, part of Adobe Commerce Cloud
6.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Visual customization
Magento Commerce, part of Adobe Commerce Cloud
7.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
CMS
Magento Commerce, part of Adobe Commerce Cloud
7.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Online Shopping Cart

Magento Commerce, part of Adobe Commerce Cloud
5.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Abandoned cart recovery
Magento Commerce, part of Adobe Commerce Cloud
5.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Checkout user experience
Magento Commerce, part of Adobe Commerce Cloud
6.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Online Payment System

Magento Commerce, part of Adobe Commerce Cloud
6.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
eCommerce security
Magento Commerce, part of Adobe Commerce Cloud
6.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)

eCommerce Marketing

Magento Commerce, part of Adobe Commerce Cloud
6.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Promotions & discounts
Magento Commerce, part of Adobe Commerce Cloud
5.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Personalized recommendations
Magento Commerce, part of Adobe Commerce Cloud
5.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
SEO
Magento Commerce, part of Adobe Commerce Cloud
7.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)

eCommerce Business Management

Magento Commerce, part of Adobe Commerce Cloud
7.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Multi-site management
Magento Commerce, part of Adobe Commerce Cloud
8.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Order processing
Magento Commerce, part of Adobe Commerce Cloud
7.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Inventory management
Magento Commerce, part of Adobe Commerce Cloud
7.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Shipping
Magento Commerce, part of Adobe Commerce Cloud
6.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Custom functionality
Magento Commerce, part of Adobe Commerce Cloud
7.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Email & Online Marketing

Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5
WYSIWYG email editor
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Dynamic content
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.7
Ability to test dynamic content
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Landing pages
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
A/B testing
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.0
Mobile optimization
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.9
Email deliverability reporting
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
List management
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
Triggered drip sequences
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.4

Lead Management

Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.7
Lead nurturing
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
Lead scoring and grading
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.8
Data quality management
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5
Automated sales alerts and tasks
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6

Campaign Management

Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
Calendaring
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.0
Event/webinar marketing
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6

Social Media Marketing

Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
Social sharing and campaigns
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.0
Social profile integration
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5

Reporting & Analytics

Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Dashboards
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.0
Standard reports
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
Custom reports
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2

Platform & Infrastructure

Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5
API
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Role-based workflow & approvals
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Customizability
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
Integration with Salesforce.com
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
Integration with Microsoft Dynamics CRM
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Integration with SugarCRM
Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.9

Pros

Magento Commerce, part of Adobe Commerce Cloud

  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
Jeff McRitchie | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • WYSZIWYG editor makes things easy for folks new to marketing as well as HTML/. I feel like I've been able to wrap my hands around this tool pretty quickly, and I have only been using the system for 10 months.
  • Forms are an incredibly powerful tool that can be used in a myriad of ways to help support your team goals. We use them to trigger SMS campaigns for feedback from our homeowners, and we also use them on landing pages to survey our contacts as well.
  • The improved program canvas and the ability to communicate between CDO records and contact records is great. We're able to store useful information on the CDO record without weighing down the contact record with information that isn't vital
Barry James | TrustRadius Reviewer

Cons

Magento Commerce, part of Adobe Commerce Cloud

  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Anonymous | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • It would be nice if there were more options for specific customizations in the template mode - for example, if you would like to have a photo to the left of text, there is a very specific spacing you're able to use, and you can't change the sizes of each piece more than 30 points in one direction or another. This means that if you have very specific designs you want to use for your emails, you may have to be a little flexible in the spacing and alignment. It's not a huge deal, but it limits some of the design options.
  • I have dealt with some issues with bounceback statuses for emails - if an email bounces back once, the Eloqua system registers it as a bad email and you have to go in and clear the person's email in the system before it will send them an email again. This can be a tedious process - there is a way to clear an entire segment's bounce back status, but I had to go on a journey through the help section to figure that out. Also, if people unsubscribe to your emails, you have to go into their accounts individually and resubscribe them, and there is no simple way to do that en masse so it takes a very long time if you have more than a few accounts to resubscribe.
  • The system goes down sometimes or is difficult to get into - the Eloqua network is sometimes slow to start and I may have to refresh the page for quite a while before it will load the email I'm working on, which can be frustrating. I think it is due to system overloads when there are a lot of users, but I'm not sure.
  • You cannot add attachments to Eloqua emails, which makes it a little difficult. You can host documents on Eloqua, which is very nice, but you have to link them in your email versus making an attachment.
Madeline Des Jardins | TrustRadius Reviewer

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 5.3
Based on 89 answers
We have been able to automate so many marketing processes with Eloqua over the past 5 years that the only direction would be to adopt the latest and greatest features Eloqua adds. The alternative would be to go back to the marketing stone-age and start over again. And we would rather move forward with increased automation and efficiency.
Dan Allis | TrustRadius Reviewer

Usability

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.7
Based on 14 answers
Personally, I find it quite easy to use. But for those members of our team who have little or no testing experience, it's been a bit more difficult. There's also training required for development teams in order to have your campaigns coded and set up in the most efficient way. Our developers have been able to do basic and intermediate tests with no difficulty, and they find the interface itself quite intuitive... it's just the extremely complex tests that require a bit more understanding.
Gwen Lafleur | TrustRadius Reviewer

Support Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 9.9
Based on 32 answers
Whenever we needed assistance help was easy to access. They understand the request the first time and provided easy to follow instructions to fix it or fixed the issue if it was not something we had control over. It's always best to provide screenshots so support knows exactly what is going on
Stefanie Cash | TrustRadius Reviewer

Online Training

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 7.6
Based on 11 answers
Eloqua University is very intersting, with a thorough programme and very experienced trainers. The Master programme is great!
Marie Escaro | TrustRadius Reviewer

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
No answer on this topic is available.

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.8
Based on 20 answers
I give it a 10 because the only issue we had was a result of not following the guidance we were given. Maxymiser provided a customized implementation guide for each site where we were adding the code. On our site implementations when we followed that guide to the letter, it was extremely fast and easy and has worked very well.
Gwen Lafleur | TrustRadius Reviewer

Alternatives Considered

Magento Commerce, part of Adobe Commerce Cloud

I wasn't involved in the purchase of Magento but I have used Shopify and Woo Commerce in the past and they are, in my opinion, far easier to use. You can get started very quickly and set up your store without the need of a dedicated developer. If I were involved in the purchasing process (even if to just give an opinion), I would have not recommended going this route and would have preferred to manage it all in-house with our more limited resources and getting an easier-to-use platform instead
Steffany Winkelmann | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

It was an inherited platform vs. chosen. The incumbent chose Oracle as it was the best enterprise solution. The company, however, did not require an enterprise solution rendering the full Oracle stack pretty useless, unfortunately. The commercials are expensive yet it is attractive to have a 'blended' CPM style commercial model vs. other vendors that charge you on contacts
Nick Pape | TrustRadius Reviewer

Scalability

Magento Commerce, part of Adobe Commerce Cloud

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.4
Based on 109 answers
Eloqua does not really have a limit on scale and can support huge organizations with massive amounts of data. Our organization uses Eloqua to control all campaign/marketing efforts by injecting all touches with the customer into the tool. Using tools like Eloqua Profiler allows our Sales teams to view interactions that a customer or prospect has had with our website, emails, landing page and more.
Brad Dunzer | TrustRadius Reviewer

Return on Investment

Magento Commerce, part of Adobe Commerce Cloud

  • Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento.
  • If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".
Zach Shelley | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • For our organization it is currently too early to measure ROI, as we have just started using it less than six months ago. The program has helped us meet the objective of communicating with consumers and sharing information across multiple social media platforms seamlessly.
  • Ultimately the program should be able to to help us grow our relationships with consumers, and measure and track consumer activity on the web, which will help us develop web content and content marketing material that will be more appealing to all of our audiences.
  • Since we are a B to B to C company and not selling anything to consumers, it will be hard to measure ROI. That being said, the tool should definitely help us build more awareness among consumers.
Richard Angeloni | TrustRadius Reviewer

Screenshots

Pricing Details

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CX Marketing (formerly Oracle Marketing Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud
7.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.9

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud
9.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
5.3

Usability

Magento Commerce, part of Adobe Commerce Cloud
9.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.7

Reliability and Availability

Magento Commerce, part of Adobe Commerce Cloud
10.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.2

Performance

Magento Commerce, part of Adobe Commerce Cloud
9.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0

Support Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
9.9

In-Person Training

Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3

Online Training

Magento Commerce, part of Adobe Commerce Cloud
8.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.8

Scalability

Magento Commerce, part of Adobe Commerce Cloud
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.4

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