Adobe Commerce (Magento Commerce) vs. Salesforce Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adobe Commerce (Magento Commerce)
Score 8.1 out of 10
N/A
Adobe Commerce (Magento Commerce) provides companies with a platform to manage, personalize, and optimize the commerce experience across every touch point and across the customer journey. ACC is built on Magento Commerce Pro and is integrated with Adobe Experience Manager. It was originally developed as an open-source eCommerce content management solution by Varien, Inc. Varien was acquired by eBay in…N/A
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Pricing
Adobe Commerce (Magento Commerce)Salesforce Commerce Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Adobe Commerce (Magento Commerce)Salesforce Commerce Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing.B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
Adobe Commerce (Magento Commerce)Salesforce Commerce Cloud
Considered Both Products
Adobe Commerce (Magento Commerce)
Chose Adobe Commerce (Magento Commerce)
Magento is the most flexible solution with our internal business needs and it integrates well with all of the third-party services we use like Salesforce, Google Analytics, etc.
Chose Adobe Commerce (Magento Commerce)
We recommend Magento because it serves a specific market. All these tools have a similar feature set but can be consumed in different ways for different reasons. ATG and hybris are large enterprise class solutions. Magento and Demandware are typically for SMBs. Not to say there …
Salesforce Commerce Cloud
Chose Salesforce Commerce Cloud
All relative to your organizational size. Shopify works for small to mid, Magento for small to large, commerce tools would be a large-scale plus. Hire a skilled consultant to help you make a decision of this caliber!
Chose Salesforce Commerce Cloud
Salesforce Commerce Cloud offered more product variables than Shopify.
Salesforce was a proper SAAS solution whereas CS-cart wasn't and required more internal dev
Chose Salesforce Commerce Cloud
At the time, Salesforce was the leader in the Gartner quadrant and it was an easy to use platform that really understood us. They had a process of understanding your needs and adapting the solution to those needs. The services they provide are really useful.
Chose Salesforce Commerce Cloud
From the initial discovery and research, it appeared to be far more robust. It was presented as an enterprise-level solution that can grow and scale with the company. Having the Salesforce name and innovation associated with it is something that really helped sway the decision …
Chose Salesforce Commerce Cloud
Demandware has a more robust system and has dedicated servers with streamlined SAS capabilities. Magento, I believe, is a great solution for smaller e-commerce brands that aren't quite ready for the scale and cost that Demandware entails.
Chose Salesforce Commerce Cloud
We selected Demandware as it is easy to use but also robust enough to build a good site foundation and effectively manage many of our online marketing channels.
Top Pros
Top Cons
Features
Adobe Commerce (Magento Commerce)Salesforce Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Adobe Commerce (Magento Commerce)
8.3
32 Ratings
8% above category average
Salesforce Commerce Cloud
7.9
34 Ratings
3% above category average
Product catalog & listings8.031 Ratings8.631 Ratings
Product management8.032 Ratings8.331 Ratings
Bulk product upload6.927 Ratings8.830 Ratings
Branding8.128 Ratings7.030 Ratings
Mobile storefront8.230 Ratings7.428 Ratings
Product variations9.530 Ratings7.932 Ratings
Website integration9.530 Ratings7.831 Ratings
Visual customization7.932 Ratings8.232 Ratings
CMS8.531 Ratings6.929 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Adobe Commerce (Magento Commerce)
7.0
31 Ratings
8% below category average
Salesforce Commerce Cloud
8.1
29 Ratings
7% above category average
Abandoned cart recovery7.026 Ratings8.524 Ratings
Checkout user experience7.131 Ratings7.629 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Adobe Commerce (Magento Commerce)
9.1
31 Ratings
9% above category average
Salesforce Commerce Cloud
8.7
27 Ratings
4% above category average
eCommerce security9.131 Ratings8.727 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Adobe Commerce (Magento Commerce)
7.4
30 Ratings
1% below category average
Salesforce Commerce Cloud
8.1
30 Ratings
8% above category average
Promotions & discounts8.730 Ratings8.728 Ratings
Personalized recommendations6.727 Ratings8.430 Ratings
SEO6.827 Ratings7.126 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Adobe Commerce (Magento Commerce)
8.9
32 Ratings
13% above category average
Salesforce Commerce Cloud
8.2
32 Ratings
5% above category average
Multi-site management9.826 Ratings8.528 Ratings
Order processing9.731 Ratings8.629 Ratings
Inventory management8.731 Ratings7.928 Ratings
Shipping7.929 Ratings8.024 Ratings
Custom functionality8.431 Ratings8.130 Ratings
Best Alternatives
Adobe Commerce (Magento Commerce)Salesforce Commerce Cloud
Small Businesses
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Adobe Commerce (Magento Commerce)Salesforce Commerce Cloud
Likelihood to Recommend
7.9
(40 ratings)
8.0
(45 ratings)
Likelihood to Renew
9.8
(8 ratings)
7.8
(11 ratings)
Usability
9.0
(1 ratings)
8.0
(2 ratings)
Availability
10.0
(2 ratings)
8.0
(1 ratings)
Performance
9.0
(1 ratings)
9.0
(1 ratings)
Support Rating
8.0
(1 ratings)
9.0
(3 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Online Training
8.0
(2 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
8.0
(2 ratings)
User Testimonials
Adobe Commerce (Magento Commerce)Salesforce Commerce Cloud
Likelihood to Recommend
Adobe
Ultimately, if a company is looking for a solid industry-known E-Commerce system, Magento Commerce does exactly what it's intended to do. The headaches start when your company wants to start getting granular in customizations of the platform to meet specific business needs (which every company eventually has). This becomes a major issue down the road when trying to upgrade said customizations as the core software updates.
Read full review
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review
Pros
Adobe
  • Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved.
  • Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution.
  • There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready.
Read full review
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Read full review
Cons
Adobe
  • The platform is difficult to tune and can be slow. Even with expensive best in class hardware the platform performance can be an issue. Even with caching poor coding can lead to unacceptable performance and user experiences.
  • The total cost of ownership for the platform can be quite high as a great deal of technical expertise is required to modify, develop, troubleshoot and maintain the platform. The costs of initial development are only a down payment on what a Magento store will cost. For mid size companies with substantial web revenues this can be overcome for smaller businesses the total cost of ownership may be prohibitive.
  • Security of the platform can be an issue. Magento is often targeted by hackers and much of the security is the responsibility of the store owner.
Read full review
Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
Read full review
Likelihood to Renew
Adobe
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Read full review
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Usability
Adobe
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Read full review
Salesforce
Overall it's going great. Hoping it can reach very good heights soon.
Read full review
Reliability and Availability
Adobe
No answers on this topic
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
Read full review
Support Rating
Adobe
The technical service was impeccable. They were on point and were very knowledgeable.
Read full review
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Read full review
In-Person Training
Adobe
No answers on this topic
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Read full review
Online Training
Adobe
Great value for an flexible, open source platform.
Read full review
Salesforce
No answers on this topic
Implementation Rating
Adobe
No answers on this topic
Salesforce
Implementation went fairly smoothly.
Read full review
Alternatives Considered
Adobe
Magento scales much better than any of the other software when it comes to very large e-commerce websites. But all the other options are more user-friendly for smaller sites as there is a bit of a learning curve in learning to manage Magento. Customization is better along with WooCommerce and OpenCart as self-hosted solutions vs. BigCommerce and Shopify which are hosted. Magento should be the first choice for large, extensive e-commerce solutions,but for smaller stores, I would recommend the others first.
Read full review
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Return on Investment
Adobe
  • Magento definitely lets us get a return on our investment. Because we have developers who can customize Magento to our needs, we have been able to create a beautiful and effective website, run promotions, and serve up customized product display pages that are effective and beautifully branded.
  • Magento has also caused a lot of time to be invested in doing something that seems simple, but without a lot of knowledge, end up taking far more time than could otherwise be better-spent.
  • We have had to outsource some of our development work due to Magento being developer-focused rather than marketer/merchandiser-focused. I've used other website management software that is comparable to Magento's capabilities but is far easier to use, that even someone like me (with basic HTML/CSS skills) can customize the front-end without requiring a back-end developer to intervene.
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Salesforce
  • It created an impact on our processes greatly where we're now able to assist our users with lesser wait times and higher efficiency
  • Content creation is very easy on the tool
  • It also stores the versions of the processes making it easy to roll back a version if needed
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ScreenShots