165 Ratings
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Score 7.3 out of 100
Top Rated
255 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Magento Commerce, part of Adobe Commerce Cloud
7.3
Salesforce Commerce Cloud
7.9
Product catalog & listings
Magento Commerce, part of Adobe Commerce Cloud
7.5
Salesforce Commerce Cloud
8.1
Product management
Magento Commerce, part of Adobe Commerce Cloud
7.8
Salesforce Commerce Cloud
7.7
Bulk product upload
Magento Commerce, part of Adobe Commerce Cloud
7.2
Salesforce Commerce Cloud
7.8
Branding
Magento Commerce, part of Adobe Commerce Cloud
6.4
Salesforce Commerce Cloud
8.3
Mobile storefront
Magento Commerce, part of Adobe Commerce Cloud
7.7
Salesforce Commerce Cloud
7.4
Product variations
Magento Commerce, part of Adobe Commerce Cloud
7.8
Salesforce Commerce Cloud
7.9
Website integration
Magento Commerce, part of Adobe Commerce Cloud
6.9
Salesforce Commerce Cloud
8.2
Visual customization
Magento Commerce, part of Adobe Commerce Cloud
7.6
Salesforce Commerce Cloud
8.1
CMS
Magento Commerce, part of Adobe Commerce Cloud
7.2
Salesforce Commerce Cloud
7.5

Online Shopping Cart

Magento Commerce, part of Adobe Commerce Cloud
5.9
Salesforce Commerce Cloud
7.5
Abandoned cart recovery
Magento Commerce, part of Adobe Commerce Cloud
5.7
Salesforce Commerce Cloud
7.2
Checkout user experience
Magento Commerce, part of Adobe Commerce Cloud
6.2
Salesforce Commerce Cloud
7.8

Online Payment System

Magento Commerce, part of Adobe Commerce Cloud
6.9
Salesforce Commerce Cloud
8.0
eCommerce security
Magento Commerce, part of Adobe Commerce Cloud
6.9
Salesforce Commerce Cloud
8.0

eCommerce Marketing

Magento Commerce, part of Adobe Commerce Cloud
6.2
Salesforce Commerce Cloud
7.8
Promotions & discounts
Magento Commerce, part of Adobe Commerce Cloud
5.9
Salesforce Commerce Cloud
8.0
Personalized recommendations
Magento Commerce, part of Adobe Commerce Cloud
5.1
Salesforce Commerce Cloud
7.8
SEO
Magento Commerce, part of Adobe Commerce Cloud
7.5
Salesforce Commerce Cloud
7.7

eCommerce Business Management

Magento Commerce, part of Adobe Commerce Cloud
7.5
Salesforce Commerce Cloud
7.8
Multi-site management
Magento Commerce, part of Adobe Commerce Cloud
8.2
Salesforce Commerce Cloud
7.6
Order processing
Magento Commerce, part of Adobe Commerce Cloud
7.4
Salesforce Commerce Cloud
8.1
Inventory management
Magento Commerce, part of Adobe Commerce Cloud
7.3
Salesforce Commerce Cloud
8.0
Shipping
Magento Commerce, part of Adobe Commerce Cloud
6.9
Salesforce Commerce Cloud
7.3
Custom functionality
Magento Commerce, part of Adobe Commerce Cloud
7.9
Salesforce Commerce Cloud
7.7

Pros

Magento Commerce, part of Adobe Commerce Cloud

  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
Jeff McRitchie | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

Magento Commerce, part of Adobe Commerce Cloud

  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 10.0
Based on 4 answers
No answer on this topic is available.

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

Magento Commerce, part of Adobe Commerce Cloud

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Online Training

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

No score
No answers yet
No answers on this topic

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
No answer on this topic is available.

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

Magento Commerce, part of Adobe Commerce Cloud

I wasn't involved in the purchase of Magento but I have used Shopify and Woo Commerce in the past and they are, in my opinion, far easier to use. You can get started very quickly and set up your store without the need of a dedicated developer. If I were involved in the purchasing process (even if to just give an opinion), I would have not recommended going this route and would have preferred to manage it all in-house with our more limited resources and getting an easier-to-use platform instead
Steffany Winkelmann | TrustRadius Reviewer

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez | TrustRadius Reviewer

Return on Investment

Magento Commerce, part of Adobe Commerce Cloud

  • Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento.
  • If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".
Zach Shelley | TrustRadius Reviewer

Salesforce Commerce Cloud

  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele | TrustRadius Reviewer

Pricing Details

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud
7.6
Salesforce Commerce Cloud
8.8

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud
9.8
Salesforce Commerce Cloud
7.8

Usability

Magento Commerce, part of Adobe Commerce Cloud
9.0
Salesforce Commerce Cloud
8.0

Reliability and Availability

Magento Commerce, part of Adobe Commerce Cloud
10.0
Salesforce Commerce Cloud
8.0

Performance

Magento Commerce, part of Adobe Commerce Cloud
9.0
Salesforce Commerce Cloud
9.0

Support Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
Salesforce Commerce Cloud
9.0

In-Person Training

Magento Commerce, part of Adobe Commerce Cloud
Salesforce Commerce Cloud
8.0

Online Training

Magento Commerce, part of Adobe Commerce Cloud
8.0
Salesforce Commerce Cloud

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
Salesforce Commerce Cloud
8.0

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