205 Ratings
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Score 8 out of 100
323 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Adobe Commerce (Magento Commerce) ranks higher in 3 feature sets: Online Storefront, Online Payment System, eCommerce Business Management
  • Salesforce Commerce Cloud ranks higher in 2 feature sets: Online Shopping Cart, eCommerce Marketing

Online Storefront

7.6

Adobe Commerce (Magento Commerce)

76%
7.5

Salesforce Commerce Cloud

75%
Adobe Commerce (Magento Commerce) ranks higher in 5/9 features

Product catalog & listings

8.0
80%
31 Ratings
7.8
78%
29 Ratings

Product management

7.8
78%
32 Ratings
7.7
77%
29 Ratings

Bulk product upload

6.6
66%
27 Ratings
7.6
76%
29 Ratings

Branding

8.4
84%
28 Ratings
7.8
78%
28 Ratings

Mobile storefront

8.7
87%
30 Ratings
7.9
79%
27 Ratings

Product variations

7.6
76%
30 Ratings
7.9
79%
30 Ratings

Website integration

7.6
76%
30 Ratings
7.7
77%
30 Ratings

Visual customization

7.3
73%
32 Ratings
6.6
66%
30 Ratings

CMS

6.8
68%
31 Ratings
6.9
69%
27 Ratings

Online Shopping Cart

7.0

Adobe Commerce (Magento Commerce)

70%
7.5

Salesforce Commerce Cloud

75%
Salesforce Commerce Cloud ranks higher in 2/2 features

Abandoned cart recovery

6.8
68%
26 Ratings
6.8
68%
23 Ratings

Checkout user experience

7.2
72%
31 Ratings
8.1
81%
27 Ratings

Online Payment System

9.2

Adobe Commerce (Magento Commerce)

92%
8.7

Salesforce Commerce Cloud

87%
Adobe Commerce (Magento Commerce) ranks higher in 1/1 features

eCommerce security

9.2
92%
31 Ratings
8.7
87%
25 Ratings

eCommerce Marketing

6.5

Adobe Commerce (Magento Commerce)

65%
8.2

Salesforce Commerce Cloud

82%
Salesforce Commerce Cloud ranks higher in 3/3 features

Promotions & discounts

7.7
77%
30 Ratings
8.3
83%
26 Ratings

Personalized recommendations

5.7
57%
27 Ratings
8.1
81%
28 Ratings

SEO

6.1
61%
27 Ratings
8.4
84%
25 Ratings

eCommerce Business Management

7.7

Adobe Commerce (Magento Commerce)

77%
7.6

Salesforce Commerce Cloud

76%
Salesforce Commerce Cloud ranks higher in 3/5 features

Multi-site management

8.7
87%
26 Ratings
8.4
84%
26 Ratings

Order processing

8.5
85%
31 Ratings
7.7
77%
27 Ratings

Inventory management

7.8
78%
31 Ratings
7.9
79%
25 Ratings

Shipping

7.3
73%
29 Ratings
7.5
75%
23 Ratings

Custom functionality

6.1
61%
31 Ratings
6.5
65%
29 Ratings

Attribute Ratings

  • Adobe Commerce (Magento Commerce) is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability
  • Salesforce Commerce Cloud is rated higher in 1 area: Support Rating
  • Adobe Commerce (Magento Commerce) and Salesforce Commerce Cloud are tied in 2 areas: Performance, Implementation Rating

Likelihood to Recommend

7.5

Adobe Commerce (Magento Commerce)

75%
40 Ratings
7.2

Salesforce Commerce Cloud

72%
42 Ratings

Likelihood to Renew

9.8

Adobe Commerce (Magento Commerce)

98%
8 Ratings
7.8

Salesforce Commerce Cloud

78%
10 Ratings

Usability

9.0

Adobe Commerce (Magento Commerce)

90%
1 Rating
8.0

Salesforce Commerce Cloud

80%
2 Ratings

Availability

10.0

Adobe Commerce (Magento Commerce)

100%
4 Ratings
8.0

Salesforce Commerce Cloud

80%
2 Ratings

Performance

9.0

Adobe Commerce (Magento Commerce)

90%
2 Ratings
9.0

Salesforce Commerce Cloud

90%
2 Ratings

Support Rating

8.0

Adobe Commerce (Magento Commerce)

80%
2 Ratings
9.0

Salesforce Commerce Cloud

90%
6 Ratings

In-Person Training

Adobe Commerce (Magento Commerce)

N/A
0 Ratings
8.0

Salesforce Commerce Cloud

80%
1 Rating

Online Training

8.0

Adobe Commerce (Magento Commerce)

80%
2 Ratings

Salesforce Commerce Cloud

N/A
0 Ratings

Implementation Rating

8.0

Adobe Commerce (Magento Commerce)

80%
2 Ratings
8.0

Salesforce Commerce Cloud

80%
4 Ratings

Likelihood to Recommend

Adobe Commerce (Magento Commerce)

Ultimately, if a company is looking for a solid industry-known E-Commerce system, Magento Commerce does exactly what it's intended to do. The headaches start when your company wants to start getting granular in customizations of the platform to meet specific business needs (which every company eventually has). This becomes a major issue down the road when trying to upgrade said customizations as the core software updates.
Jeff Montgomery | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Natasha Sandhu | TrustRadius Reviewer

Pros

Adobe Commerce (Magento Commerce)

  • Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved.
  • Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution.
  • There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

Adobe Commerce (Magento Commerce)

  • The platform is difficult to tune and can be slow. Even with expensive best in class hardware the platform performance can be an issue. Even with caching poor coding can lead to unacceptable performance and user experiences.
  • The total cost of ownership for the platform can be quite high as a great deal of technical expertise is required to modify, develop, troubleshoot and maintain the platform. The costs of initial development are only a down payment on what a Magento store will cost. For mid size companies with substantial web revenues this can be overcome for smaller businesses the total cost of ownership may be prohibitive.
  • Security of the platform can be an issue. Magento is often targeted by hackers and much of the security is the responsibility of the store owner.
Jeff McRitchie | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Pricing Details

Adobe Commerce (Magento Commerce)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$4 per month

Likelihood to Renew

Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce) 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce) 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce) 10.0
Based on 4 answers
No answer on this topic is available.

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce) 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

Adobe Commerce (Magento Commerce)

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Online Training

Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce) 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce) 8.0
Based on 2 answers
No answer on this topic is available.

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

Adobe Commerce (Magento Commerce)

Magento scales much better than any of the other software when it comes to very large e-commerce websites. But all the other options are more user-friendly for smaller sites as there is a bit of a learning curve in learning to manage Magento. Customization is better along with WooCommerce and OpenCart as self-hosted solutions vs. BigCommerce and Shopify which are hosted. Magento should be the first choice for large, extensive e-commerce solutions,but for smaller stores, I would recommend the others first.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Commerce (Magento Commerce)

  • Magento definitely lets us get a return on our investment. Because we have developers who can customize Magento to our needs, we have been able to create a beautiful and effective website, run promotions, and serve up customized product display pages that are effective and beautifully branded.
  • Magento has also caused a lot of time to be invested in doing something that seems simple, but without a lot of knowledge, end up taking far more time than could otherwise be better-spent.
  • We have had to outsource some of our development work due to Magento being developer-focused rather than marketer/merchandiser-focused. I've used other website management software that is comparable to Magento's capabilities but is far easier to use, that even someone like me (with basic HTML/CSS skills) can customize the front-end without requiring a back-end developer to intervene.
Steffany Winkelmann | TrustRadius Reviewer

Salesforce Commerce Cloud

  • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
  • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
  • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
Kurt Johansen | TrustRadius Reviewer

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