165 Ratings
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Score 7.3 out of 100
397 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
Anonymous | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

It's great for large field sales organizations that lack the ability to automate email sends that are consistent and on-brand. The idea of templated emails (with the ability to build custom emails) really helps keeps the look-and-feel of each email similar to what the rest of the organization is sending to customers or prospects. This isn't the solution that you'd need if you are looking for an automation tool that easily integrates into other marketing channels. The dynamic content feature is lagging far behind other tools in the space.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Magento Commerce, part of Adobe Commerce Cloud
7.3
Salesforce Marketing Cloud Email Studio
Product catalog & listings
Magento Commerce, part of Adobe Commerce Cloud
7.5
Salesforce Marketing Cloud Email Studio
Product management
Magento Commerce, part of Adobe Commerce Cloud
7.8
Salesforce Marketing Cloud Email Studio
Bulk product upload
Magento Commerce, part of Adobe Commerce Cloud
7.2
Salesforce Marketing Cloud Email Studio
Branding
Magento Commerce, part of Adobe Commerce Cloud
6.3
Salesforce Marketing Cloud Email Studio
Mobile storefront
Magento Commerce, part of Adobe Commerce Cloud
7.7
Salesforce Marketing Cloud Email Studio
Product variations
Magento Commerce, part of Adobe Commerce Cloud
7.8
Salesforce Marketing Cloud Email Studio
Website integration
Magento Commerce, part of Adobe Commerce Cloud
6.9
Salesforce Marketing Cloud Email Studio
Visual customization
Magento Commerce, part of Adobe Commerce Cloud
7.6
Salesforce Marketing Cloud Email Studio
CMS
Magento Commerce, part of Adobe Commerce Cloud
7.2
Salesforce Marketing Cloud Email Studio

Online Shopping Cart

Magento Commerce, part of Adobe Commerce Cloud
5.9
Salesforce Marketing Cloud Email Studio
Abandoned cart recovery
Magento Commerce, part of Adobe Commerce Cloud
5.7
Salesforce Marketing Cloud Email Studio
Checkout user experience
Magento Commerce, part of Adobe Commerce Cloud
6.2
Salesforce Marketing Cloud Email Studio

Online Payment System

Magento Commerce, part of Adobe Commerce Cloud
6.9
Salesforce Marketing Cloud Email Studio
eCommerce security
Magento Commerce, part of Adobe Commerce Cloud
6.9
Salesforce Marketing Cloud Email Studio

eCommerce Marketing

Magento Commerce, part of Adobe Commerce Cloud
6.2
Salesforce Marketing Cloud Email Studio
Promotions & discounts
Magento Commerce, part of Adobe Commerce Cloud
5.9
Salesforce Marketing Cloud Email Studio
Personalized recommendations
Magento Commerce, part of Adobe Commerce Cloud
5.1
Salesforce Marketing Cloud Email Studio
SEO
Magento Commerce, part of Adobe Commerce Cloud
7.5
Salesforce Marketing Cloud Email Studio

eCommerce Business Management

Magento Commerce, part of Adobe Commerce Cloud
7.5
Salesforce Marketing Cloud Email Studio
Multi-site management
Magento Commerce, part of Adobe Commerce Cloud
8.2
Salesforce Marketing Cloud Email Studio
Order processing
Magento Commerce, part of Adobe Commerce Cloud
7.4
Salesforce Marketing Cloud Email Studio
Inventory management
Magento Commerce, part of Adobe Commerce Cloud
7.3
Salesforce Marketing Cloud Email Studio
Shipping
Magento Commerce, part of Adobe Commerce Cloud
6.9
Salesforce Marketing Cloud Email Studio
Custom functionality
Magento Commerce, part of Adobe Commerce Cloud
7.9
Salesforce Marketing Cloud Email Studio

Email & Online Marketing

Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
6.6
WYSIWYG email editor
Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
7.0
Dynamic content
Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
6.6
Ability to test dynamic content
Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
5.3
Landing pages
Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
4.1
A/B testing
Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
6.6
Mobile optimization
Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
7.3
Email deliverability reporting
Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
8.2
List management
Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
7.5
Triggered drip sequences
Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
6.7

Reporting & Analytics

Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
4.3
Dashboards
Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
5.3
Standard reports
Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
4.9
Custom reports
Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
2.7

Pros

Magento Commerce, part of Adobe Commerce Cloud

  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
Jeff McRitchie | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

  • Sends client confirmations when they subscribe to a newsletter, sign up for a conference, or place an order with our company (SourceMedia). We don't have to hire an agency to send these for us.
  • Manages newsletter subscriptions and allows us to deploy on specific dates/times.
  • Helps us discover and manage the correct audience base per newsletter, and automates the distributions so we don't have to do it manually.
Cassidy Ebert | TrustRadius Reviewer

Cons

Magento Commerce, part of Adobe Commerce Cloud

  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Anonymous | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

  • Deliverability reports - before sending emails they are checked for known issues and deliverability performance. The SFMC offering is ok but could be better. There additional software that can be purchased which should be included as part of the offering
  • SF should make it easier to integrate other clouds i.e commerce cloud and service cloud. The implementation of commerce cloud has improved but I still feel there is a way to go
Gareth Beer | TrustRadius Reviewer

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 8.9
Based on 18 answers
Exact Target has an exceptional team with great customer care. Whenever we have a question or concern they are timely in addressing it. They also perform annual reviews in person that provides us with market trends, new tools and features, performance metrics, and new content recommendations. We evaluate this by local market and at the international level
Brittany Dunn | TrustRadius Reviewer

Usability

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 8.0
Based on 3 answers
I think the tool is easy to use, protects a company from the spam legislation and manages subscribers very well. It is simple to create a non-complex email. I like the survey function on the email tool as well. Overall usability is quite easy and no necessary to have an IT background or extensive knowledge to use. It is helpful, though, to have an understanding of HTML for formatting at this point.
Lisa Franks | TrustRadius Reviewer

Reliability and Availability

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 10.0
Based on 4 answers
No answer on this topic is available.

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 9.0
Based on 1 answer
Upgrades and timing of the upgrades were communicated well and planned during off hours for our work. If we did have a campaign scheduled during that time, it would kick-off after the system was back active. There were a few unplanned system down times, but it was a rare occurrence and those times were also short in duration.
Lisa Franks | TrustRadius Reviewer

Performance

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 2 answers
No answer on this topic is available.

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 2.0
Based on 2 answers
Exact Target performs well and is relatively easy to learn. It handles subscriber management well, and is easy to organize lists and segregation of those subscribers. Emails are easy to classify and group together for re-use or resending to different demographics of the recipients. The product is reliable, and metrics of the campaign results are easy to obtain and interpret.
Lisa Franks | TrustRadius Reviewer

Support Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 1.0
Based on 5 answers
They're fast and knowledgeable. You will always know what's the status of your request and they usually follow up with phone calls to ask you questions or provide updates. Sometimes it takes them a couple of days to investigate, especially if you have custom "situations" like my company usually does but at least they are very good at managing time expectations.
Bogdan Enache | TrustRadius Reviewer

Online Training

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

No score
No answers yet
No answers on this topic

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
No answer on this topic is available.

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 7.9
Based on 2 answers
Easy to implement, with simple emails and solutions initially created. More advanced usage of the tool and more advanced subscriber attribute usage was implemented during later phases when the knowledge of the tool increased. Monitoring success and results of email campaigns were done at a high level initially, but not fully used until the tool and email marketing as a whole was better understood in the corporation.
Lisa Franks | TrustRadius Reviewer

Alternatives Considered

Magento Commerce, part of Adobe Commerce Cloud

I wasn't involved in the purchase of Magento but I have used Shopify and Woo Commerce in the past and they are, in my opinion, far easier to use. You can get started very quickly and set up your store without the need of a dedicated developer. If I were involved in the purchasing process (even if to just give an opinion), I would have not recommended going this route and would have preferred to manage it all in-house with our more limited resources and getting an easier-to-use platform instead
Steffany Winkelmann | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

I have used Epsilon and I have evaluated Silverpop, e-Dialogue and Yesmail. From my analysis Salesforce MC is far more superior in flexibility, scalability and freedom to custom built initiatives. The AMPscripting is one of the driving forces in allowing the previous mentioned abilities. However, I can see from a marketers perspective where they simply want to send emails and segment easily. But given that effective email marketing requires a lot of different components and there is no simple way of doing it and I found that most companies that offer the out of the box solutions do a good job but there is no one size fits all and if you are trying to be really good at it which includes integrating your business such as registration, stats, CMS, API, etc. This is a much better solution.
Danny (Danny Blaq) Tran | TrustRadius Reviewer

Scalability

Magento Commerce, part of Adobe Commerce Cloud

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 9.0
Based on 1 answer
We had approximately 20,000 recipients of most email campaigns, with some higher amounts and some smaller campaigns. The tools is easy to use and the recipient list size is really not a factor in the complexity or work to create and email campaign. Our campaigns could just have easily been sent to many more people, with virtually no additional work.
Lisa Franks | TrustRadius Reviewer

Return on Investment

Magento Commerce, part of Adobe Commerce Cloud

  • Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento.
  • If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".
Zach Shelley | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

  • Better execution/monitoring - when multiple steps are involved, IMH is great at dashboarding.
  • Facilitates exploratory campaigns - it is great at instilling confidence when you're trying a new facet of a campaign, due to the process transparency.
  • Cloud - can be a double-edged sword. Allows for on the go access, but isn't truly mobile-friendly, and can sometimes sputter. But certainly will improve with time.
Andrew Windle | TrustRadius Reviewer

Screenshots

Pricing Details

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Marketing Cloud Email Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud
7.6
Salesforce Marketing Cloud Email Studio
7.3

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud
9.8
Salesforce Marketing Cloud Email Studio
8.9

Usability

Magento Commerce, part of Adobe Commerce Cloud
9.0
Salesforce Marketing Cloud Email Studio
8.0

Reliability and Availability

Magento Commerce, part of Adobe Commerce Cloud
10.0
Salesforce Marketing Cloud Email Studio
9.0

Performance

Magento Commerce, part of Adobe Commerce Cloud
9.0
Salesforce Marketing Cloud Email Studio
2.0

Support Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
Salesforce Marketing Cloud Email Studio
1.0

Online Training

Magento Commerce, part of Adobe Commerce Cloud
8.0
Salesforce Marketing Cloud Email Studio

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
Salesforce Marketing Cloud Email Studio
7.9

Scalability

Magento Commerce, part of Adobe Commerce Cloud
Salesforce Marketing Cloud Email Studio
9.0

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