165 Ratings
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Score 7.3 out of 100
3 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
Anonymous | TrustRadius Reviewer

ShipperHQ

ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Magento Commerce, part of Adobe Commerce Cloud
7.3
ShipperHQ
10.0
Product catalog & listings
Magento Commerce, part of Adobe Commerce Cloud
7.5
ShipperHQ
Product management
Magento Commerce, part of Adobe Commerce Cloud
7.8
ShipperHQ
Bulk product upload
Magento Commerce, part of Adobe Commerce Cloud
7.2
ShipperHQ
Branding
Magento Commerce, part of Adobe Commerce Cloud
6.3
ShipperHQ
Mobile storefront
Magento Commerce, part of Adobe Commerce Cloud
7.7
ShipperHQ
Product variations
Magento Commerce, part of Adobe Commerce Cloud
7.8
ShipperHQ
Website integration
Magento Commerce, part of Adobe Commerce Cloud
6.9
ShipperHQ
10.0
Visual customization
Magento Commerce, part of Adobe Commerce Cloud
7.6
ShipperHQ
CMS
Magento Commerce, part of Adobe Commerce Cloud
7.2
ShipperHQ

Online Shopping Cart

Magento Commerce, part of Adobe Commerce Cloud
5.9
ShipperHQ
Abandoned cart recovery
Magento Commerce, part of Adobe Commerce Cloud
5.7
ShipperHQ
Checkout user experience
Magento Commerce, part of Adobe Commerce Cloud
6.2
ShipperHQ

Online Payment System

Magento Commerce, part of Adobe Commerce Cloud
6.9
ShipperHQ
eCommerce security
Magento Commerce, part of Adobe Commerce Cloud
6.9
ShipperHQ

eCommerce Marketing

Magento Commerce, part of Adobe Commerce Cloud
6.2
ShipperHQ
Promotions & discounts
Magento Commerce, part of Adobe Commerce Cloud
5.9
ShipperHQ
Personalized recommendations
Magento Commerce, part of Adobe Commerce Cloud
5.1
ShipperHQ
SEO
Magento Commerce, part of Adobe Commerce Cloud
7.5
ShipperHQ

eCommerce Business Management

Magento Commerce, part of Adobe Commerce Cloud
7.5
ShipperHQ
8.2
Multi-site management
Magento Commerce, part of Adobe Commerce Cloud
8.2
ShipperHQ
Order processing
Magento Commerce, part of Adobe Commerce Cloud
7.4
ShipperHQ
Inventory management
Magento Commerce, part of Adobe Commerce Cloud
7.3
ShipperHQ
Shipping
Magento Commerce, part of Adobe Commerce Cloud
6.9
ShipperHQ
10.0
Custom functionality
Magento Commerce, part of Adobe Commerce Cloud
7.9
ShipperHQ
6.4

Pros

Magento Commerce, part of Adobe Commerce Cloud

  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
Jeff McRitchie | TrustRadius Reviewer

ShipperHQ

  • It is easy to batch process orders.
  • It quickly calculates rates to compare.
  • It is easy to keep track of orders for future review.
Krisstina Hawks | TrustRadius Reviewer

Cons

Magento Commerce, part of Adobe Commerce Cloud

  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Anonymous | TrustRadius Reviewer

ShipperHQ

  • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
  • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
  • I would also like to see the option for adding shipping rules if shipping management was integrated.
Nick Hunter | TrustRadius Reviewer

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

ShipperHQ

ShipperHQ 10.0
Based on 1 answer
I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.
Anonymous | TrustRadius Reviewer

Usability

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

ShipperHQ

ShipperHQ 8.0
Based on 1 answer
I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.
Anonymous | TrustRadius Reviewer

Support Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

ShipperHQ

ShipperHQ 10.0
Based on 1 answer
Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
Anonymous | TrustRadius Reviewer

Online Training

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

ShipperHQ

No score
No answers yet
No answers on this topic

Alternatives Considered

Magento Commerce, part of Adobe Commerce Cloud

I wasn't involved in the purchase of Magento but I have used Shopify and Woo Commerce in the past and they are, in my opinion, far easier to use. You can get started very quickly and set up your store without the need of a dedicated developer. If I were involved in the purchasing process (even if to just give an opinion), I would have not recommended going this route and would have preferred to manage it all in-house with our more limited resources and getting an easier-to-use platform instead
Steffany Winkelmann | TrustRadius Reviewer

ShipperHQ

USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.
Krisstina Hawks | TrustRadius Reviewer

Return on Investment

Magento Commerce, part of Adobe Commerce Cloud

  • Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento.
  • If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".
Zach Shelley | TrustRadius Reviewer

ShipperHQ

  • ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
  • ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
  • One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.
Nick Hunter | TrustRadius Reviewer

Pricing Details

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Magento Commerce, part of Adobe Commerce Cloud Editions & Modules

Additional Pricing Details

ShipperHQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$250*

* hour

ShipperHQ Editions & Modules

Edition
Essentials Plan$1001
Standard Plan$2501
Pro Plan$4001
Enterprisecall for pricing1
  1. month
Additional Pricing Details
Pricing may vary per platform as feature availability can vary per platform. For more information visit https://shipperhq.com/pricing.

Rating Summary

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud
7.6
ShipperHQ
8.5

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud
9.8
ShipperHQ
10.0

Usability

Magento Commerce, part of Adobe Commerce Cloud
9.0
ShipperHQ
8.0

Reliability and Availability

Magento Commerce, part of Adobe Commerce Cloud
10.0
ShipperHQ

Performance

Magento Commerce, part of Adobe Commerce Cloud
9.0
ShipperHQ

Support Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
ShipperHQ
10.0

Online Training

Magento Commerce, part of Adobe Commerce Cloud
8.0
ShipperHQ

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
ShipperHQ

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