Likelihood to Recommend Ultimately, if a company is looking for a solid industry-known E-Commerce system, Magento Commerce does exactly what it's intended to do. The headaches start when your company wants to start getting granular in customizations of the platform to meet specific business needs (which every company eventually has). This becomes a major issue down the road when trying to upgrade said customizations as the core software updates.
Read full review My boss implemented Shopify with his Developer two years ago and handed off the support role to me. I manage user access, training, support, and product setup with our website. We are growing our use of this system by adding a variety of products and payment types for credit card processing.
Read full review Pros Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved. Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution. There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready. Read full review An effective and productive way to increase sales on E-commerce platforms. Simple order entry and increased revenue. There are various ways to search for an item. Handshake B2B Commerce, from Shopify, allowed high-resolution images and was geared toward visual presentation. it is so easy to add products to the online store. It's easy to change prices and make status active or inactive. clean and basic layout, Good for new users. Read full review Cons The platform is difficult to tune and can be slow. Even with expensive best in class hardware the platform performance can be an issue. Even with caching poor coding can lead to unacceptable performance and user experiences. The total cost of ownership for the platform can be quite high as a great deal of technical expertise is required to modify, develop, troubleshoot and maintain the platform. The costs of initial development are only a down payment on what a Magento store will cost. For mid size companies with substantial web revenues this can be overcome for smaller businesses the total cost of ownership may be prohibitive. Security of the platform can be an issue. Magento is often targeted by hackers and much of the security is the responsibility of the store owner. Read full review Improve the performance on load page for all Handshake skins. Need an easier way to understand creating and debugging Handshake skins. They should improve on customer support. Their Jump Start for Intranet portal should be more user friendly and easier to implement in reality, not just in theory. Read full review Likelihood to Renew Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to Payment or ERP systems. Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Read full review We started using Shopify and we are growing its usefulness in our business. I am in the process of helping our reps we gave access and provided training to create all the products they need. We still have most of the new products to be setup.
Read full review Usability Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Read full review Extremely easy to use and very useful records available to verify payment processing.
Read full review Support Rating The technical service was impeccable. They were on point and were very knowledgeable.
Read full review Shopify has been successfully implemented in a short period of time, and support has been easy to provide. THe system is very easy to adapt to our needs and I am able to train users quickly.
Read full review Online Training Great value for an flexible, open source platform.
Read full review Implementation Rating Everything is working fine with each phase we implemented. More of our staff is aware of the system and are enjoying how user-friendly the system is for them.
Read full review Alternatives Considered Magento scales much better than any of the other software when it comes to very large e-commerce websites. But all the other options are more user-friendly for smaller sites as there is a bit of a learning curve in learning to manage Magento. Customization is better along with
WooCommerce and
OpenCart as self-hosted solutions vs.
BigCommerce and
Shopify which are hosted. Magento should be the first choice for large, extensive e-commerce solutions,but for smaller stores, I would recommend the others first.
Read full review Because its innovative and tons of features to boost sales and its ease of use is the reason why I have chosen Handshake B2B Commerce, from
Shopify , over other competitors.
Read full review Return on Investment Magento definitely lets us get a return on our investment. Because we have developers who can customize Magento to our needs, we have been able to create a beautiful and effective website, run promotions, and serve up customized product display pages that are effective and beautifully branded. Magento has also caused a lot of time to be invested in doing something that seems simple, but without a lot of knowledge, end up taking far more time than could otherwise be better-spent. We have had to outsource some of our development work due to Magento being developer-focused rather than marketer/merchandiser-focused. I've used other website management software that is comparable to Magento's capabilities but is far easier to use, that even someone like me (with basic HTML/CSS skills) can customize the front-end without requiring a back-end developer to intervene. Read full review We were able to quickly put out a portal using Handshake on SharePoint online when our firm was merging with another firm. Read full review ScreenShots