165 Ratings
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Score 7.3 out of 100
75 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
Anonymous | TrustRadius Reviewer

Shopify Plus

Shopify is the industry standard when it comes to eCommerce software. It's basically the #1 ecommerce software solution that is out there that has everything under one roof. You want reliability? Shopify is your solution. You want fast website performance with great uptime? Shopify is your solution. The only area it's less appropriate is how their dedicated account support and tech support for Plus customers has kind of lost touch with it's customers. On the flipside Shopify's services are still the best in the industry, but that doesn't mean they can lose touch with their customers.
Ricky Jordan | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Magento Commerce, part of Adobe Commerce Cloud
7.3
Shopify Plus
8.4
Product catalog & listings
Magento Commerce, part of Adobe Commerce Cloud
7.5
Shopify Plus
8.8
Product management
Magento Commerce, part of Adobe Commerce Cloud
7.8
Shopify Plus
8.3
Bulk product upload
Magento Commerce, part of Adobe Commerce Cloud
7.2
Shopify Plus
7.9
Branding
Magento Commerce, part of Adobe Commerce Cloud
6.3
Shopify Plus
8.3
Mobile storefront
Magento Commerce, part of Adobe Commerce Cloud
7.7
Shopify Plus
8.7
Product variations
Magento Commerce, part of Adobe Commerce Cloud
7.8
Shopify Plus
8.2
Website integration
Magento Commerce, part of Adobe Commerce Cloud
6.9
Shopify Plus
8.5
Visual customization
Magento Commerce, part of Adobe Commerce Cloud
7.6
Shopify Plus
8.4
CMS
Magento Commerce, part of Adobe Commerce Cloud
7.2
Shopify Plus
8.6

Online Shopping Cart

Magento Commerce, part of Adobe Commerce Cloud
5.9
Shopify Plus
8.5
Abandoned cart recovery
Magento Commerce, part of Adobe Commerce Cloud
5.7
Shopify Plus
8.1
Checkout user experience
Magento Commerce, part of Adobe Commerce Cloud
6.2
Shopify Plus
9.0

Online Payment System

Magento Commerce, part of Adobe Commerce Cloud
6.9
Shopify Plus
9.4
eCommerce security
Magento Commerce, part of Adobe Commerce Cloud
6.9
Shopify Plus
9.4

eCommerce Marketing

Magento Commerce, part of Adobe Commerce Cloud
6.2
Shopify Plus
8.3
Promotions & discounts
Magento Commerce, part of Adobe Commerce Cloud
5.9
Shopify Plus
8.4
Personalized recommendations
Magento Commerce, part of Adobe Commerce Cloud
5.1
Shopify Plus
8.0
SEO
Magento Commerce, part of Adobe Commerce Cloud
7.5
Shopify Plus
8.4

eCommerce Business Management

Magento Commerce, part of Adobe Commerce Cloud
7.5
Shopify Plus
8.1
Multi-site management
Magento Commerce, part of Adobe Commerce Cloud
8.2
Shopify Plus
Order processing
Magento Commerce, part of Adobe Commerce Cloud
7.4
Shopify Plus
8.8
Inventory management
Magento Commerce, part of Adobe Commerce Cloud
7.3
Shopify Plus
8.3
Shipping
Magento Commerce, part of Adobe Commerce Cloud
6.9
Shopify Plus
8.0
Custom functionality
Magento Commerce, part of Adobe Commerce Cloud
7.9
Shopify Plus
7.4

Pros

Magento Commerce, part of Adobe Commerce Cloud

  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
Jeff McRitchie | TrustRadius Reviewer

Shopify Plus

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
Anonymous | TrustRadius Reviewer

Cons

Magento Commerce, part of Adobe Commerce Cloud

  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Anonymous | TrustRadius Reviewer

Shopify Plus

  • Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
  • Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
  • Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Usability

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Support Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

Shopify Plus

Shopify Plus 10.0
Based on 1 answer
Always are quick to answer our questions and help us find a solution
Anonymous | TrustRadius Reviewer

Online Training

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Alternatives Considered

Magento Commerce, part of Adobe Commerce Cloud

I wasn't involved in the purchase of Magento but I have used Shopify and Woo Commerce in the past and they are, in my opinion, far easier to use. You can get started very quickly and set up your store without the need of a dedicated developer. If I were involved in the purchasing process (even if to just give an opinion), I would have not recommended going this route and would have preferred to manage it all in-house with our more limited resources and getting an easier-to-use platform instead
Steffany Winkelmann | TrustRadius Reviewer

Shopify Plus

Shopify is definitely more intuitive and easier to get running than Magento. Think of it as Shopify being built for the user and Magento being built for the developer. Overall, they both have similar capacities but I would choose Shopify every time over Magento. Brightpearl has no eCommerce built in functionality but we used to use it similarly to how we use Shopify and FarApp and we run into the same issues (although the product sync is a built more stable on the FarApp side).
Jeffrey Hilliard | TrustRadius Reviewer

Return on Investment

Magento Commerce, part of Adobe Commerce Cloud

  • Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento.
  • If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".
Zach Shelley | TrustRadius Reviewer

Shopify Plus

  • It allows us to train our employees easy on this tool, allowing them to be able to place orders for customer correctly. And better able to assist our customers.
  • Allows us to keep all our order information in one place, and use that order information for our loyalty program and marketing.
Rachel Blankenship | TrustRadius Reviewer

Screenshots

Pricing Details

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud
7.6
Shopify Plus
8.8

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud
9.8
Shopify Plus

Usability

Magento Commerce, part of Adobe Commerce Cloud
9.0
Shopify Plus

Reliability and Availability

Magento Commerce, part of Adobe Commerce Cloud
10.0
Shopify Plus

Performance

Magento Commerce, part of Adobe Commerce Cloud
9.0
Shopify Plus

Support Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
Shopify Plus
10.0

Online Training

Magento Commerce, part of Adobe Commerce Cloud
8.0
Shopify Plus

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
Shopify Plus

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