165 Ratings
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Score 7.3 out of 100
4 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
Anonymous | TrustRadius Reviewer

TrueCommerce Nexternal

If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
Kielly Lewis | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Magento Commerce, part of Adobe Commerce Cloud
7.3
TrueCommerce Nexternal
Product catalog & listings
Magento Commerce, part of Adobe Commerce Cloud
7.5
TrueCommerce Nexternal
Product management
Magento Commerce, part of Adobe Commerce Cloud
7.8
TrueCommerce Nexternal
Bulk product upload
Magento Commerce, part of Adobe Commerce Cloud
7.2
TrueCommerce Nexternal
Branding
Magento Commerce, part of Adobe Commerce Cloud
6.3
TrueCommerce Nexternal
Mobile storefront
Magento Commerce, part of Adobe Commerce Cloud
7.7
TrueCommerce Nexternal
Product variations
Magento Commerce, part of Adobe Commerce Cloud
7.8
TrueCommerce Nexternal
Website integration
Magento Commerce, part of Adobe Commerce Cloud
6.9
TrueCommerce Nexternal
Visual customization
Magento Commerce, part of Adobe Commerce Cloud
7.6
TrueCommerce Nexternal
CMS
Magento Commerce, part of Adobe Commerce Cloud
7.2
TrueCommerce Nexternal

Online Shopping Cart

Magento Commerce, part of Adobe Commerce Cloud
5.9
TrueCommerce Nexternal
Abandoned cart recovery
Magento Commerce, part of Adobe Commerce Cloud
5.7
TrueCommerce Nexternal
Checkout user experience
Magento Commerce, part of Adobe Commerce Cloud
6.2
TrueCommerce Nexternal

Online Payment System

Magento Commerce, part of Adobe Commerce Cloud
6.9
TrueCommerce Nexternal
eCommerce security
Magento Commerce, part of Adobe Commerce Cloud
6.9
TrueCommerce Nexternal

eCommerce Marketing

Magento Commerce, part of Adobe Commerce Cloud
6.2
TrueCommerce Nexternal
Promotions & discounts
Magento Commerce, part of Adobe Commerce Cloud
5.9
TrueCommerce Nexternal
Personalized recommendations
Magento Commerce, part of Adobe Commerce Cloud
5.1
TrueCommerce Nexternal
SEO
Magento Commerce, part of Adobe Commerce Cloud
7.5
TrueCommerce Nexternal

eCommerce Business Management

Magento Commerce, part of Adobe Commerce Cloud
7.5
TrueCommerce Nexternal
Multi-site management
Magento Commerce, part of Adobe Commerce Cloud
8.2
TrueCommerce Nexternal
Order processing
Magento Commerce, part of Adobe Commerce Cloud
7.4
TrueCommerce Nexternal
Inventory management
Magento Commerce, part of Adobe Commerce Cloud
7.3
TrueCommerce Nexternal
Shipping
Magento Commerce, part of Adobe Commerce Cloud
6.9
TrueCommerce Nexternal
Custom functionality
Magento Commerce, part of Adobe Commerce Cloud
7.9
TrueCommerce Nexternal

Pros

Magento Commerce, part of Adobe Commerce Cloud

  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
Jeff McRitchie | TrustRadius Reviewer

TrueCommerce Nexternal

  • Nexternal's customer service is the best in the business. Each account comes with a dedicated account rep who answers the phone when you call, and personally replies to your emails within a very reasonable time - sometimes within minutes!
  • Nexternal is consistently improving their platform with added tools and 3rd party integrations for everything from social sharing and email campaign management to search optimization tools and automatic product feed integrations such as Amazon.
  • Nexternal offers site security and PCI compliance out of the box. There is no need for an additional SSL, nor do you need to worry about the security of your clients' personal information.
  • Nexternal is scalable and grows with your business. We have more than a handful of clients who have been with Nexternal for more than 10 years. In web-speak, that's like 50 years!
  • The Nexternal shopping cart template can be customized to create a consistently branded experience from your home page throughout the entire shopping process.
  • Nexternal offers a host of API and XML toolsets that allow clients to sync data between their ecommerce platform and most any other third party platform, thereby coordinating the operations of your business and cutting down on management time.
Katie Partridge | TrustRadius Reviewer

Cons

Magento Commerce, part of Adobe Commerce Cloud

  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Anonymous | TrustRadius Reviewer

TrueCommerce Nexternal

  • Nexternal needs a POS system that enables you to swipe credit cards. We switched to a different system because this was a limitation of Nexternal. At the point of purchase we used to have to write everything down and enter in later.
  • The shipping functionality is extremely basic. The shipping address check for each state never worked properly. Also, with our new system, the woman who does the compliance can pull all reports per state out of it. Nexternal does not have that capability.
Stephanie Barnett | TrustRadius Reviewer

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

TrueCommerce Nexternal

TrueCommerce Nexternal 8.5
Based on 3 answers
I'm so happy with Nexternal I don't see myself using any other platform. We currently only use Nexternal for our web store, but we are looking to expand into the tasting rooms and offer mobile points of sale.
Kielly Lewis | TrustRadius Reviewer

Usability

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

TrueCommerce Nexternal

TrueCommerce Nexternal 9.0
Based on 2 answers
Nexternal has been around for over a decade - they may have defined the ecommerce admin panel. That said, they could stand to update it a bit - adding more drag and drop functionality and integrating a more comprehensive CMS allowing your home page to be part of your ecommerce website.
Katie Partridge | TrustRadius Reviewer

Support Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

TrueCommerce Nexternal

TrueCommerce Nexternal 10.0
Based on 4 answers
Doreen and Lanette are my lovely ladies. They are always available and do whatever they can to make sure I am taken care of. They have always been there for me and I know they will always be there for me.
Kielly Lewis | TrustRadius Reviewer

Online Training

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

TrueCommerce Nexternal

No score
No answers yet
No answers on this topic

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
No answer on this topic is available.

TrueCommerce Nexternal

TrueCommerce Nexternal 10.0
Based on 2 answers
I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
Kielly Lewis | TrustRadius Reviewer

Alternatives Considered

Magento Commerce, part of Adobe Commerce Cloud

I wasn't involved in the purchase of Magento but I have used Shopify and Woo Commerce in the past and they are, in my opinion, far easier to use. You can get started very quickly and set up your store without the need of a dedicated developer. If I were involved in the purchasing process (even if to just give an opinion), I would have not recommended going this route and would have preferred to manage it all in-house with our more limited resources and getting an easier-to-use platform instead
Steffany Winkelmann | TrustRadius Reviewer

TrueCommerce Nexternal

Nexternal is a much more basic system in terms of an OMS system but it has much more limitations compared to Submerse. Submerse however is a newer products with a ton of glitches and terrible reporting methods. If Nexternal created a POS system and revamped their shipping capabilities, I would choose Nexternal.
Stephanie Barnett | TrustRadius Reviewer

Return on Investment

Magento Commerce, part of Adobe Commerce Cloud

  • Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento.
  • If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".
Zach Shelley | TrustRadius Reviewer

TrueCommerce Nexternal

  • Because we are a development team who focuses on integrating Nexternal with our clients' sites, we can't speak to specific ROI or conversions, however, the length of time our clients stick with Nexternal says it all - in an industry where there are no shortage of choices in platforms, we have rarely ever moved a client from Nexternal to another platform. Instead, the vast majority of our clients who use Nexternal now either started off with the platform or moved to Nexternal from a less-than platform. We have clients who have been with Nexternal for over a decade, and that's really saying something.
  • In the 10+ years that we have worked with Nexternal we have developed a solid relationship that is built solely on trust. We don't get any commission for referring customers to their site, nor do they receive any commission for sending customers our way. We work together because we enjoy it and we know that the other is dependable and worthwhile.
Katie Partridge | TrustRadius Reviewer

Pricing Details

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TrueCommerce Nexternal

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud
7.6
TrueCommerce Nexternal
9.2

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud
9.8
TrueCommerce Nexternal
8.5

Usability

Magento Commerce, part of Adobe Commerce Cloud
9.0
TrueCommerce Nexternal
9.0

Reliability and Availability

Magento Commerce, part of Adobe Commerce Cloud
10.0
TrueCommerce Nexternal

Performance

Magento Commerce, part of Adobe Commerce Cloud
9.0
TrueCommerce Nexternal

Support Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
TrueCommerce Nexternal
10.0

Online Training

Magento Commerce, part of Adobe Commerce Cloud
8.0
TrueCommerce Nexternal

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
TrueCommerce Nexternal
10.0

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