What users are saying about
18 Ratings
Top Rated
142 Ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100
Top Rated
142 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Magnolia V5+

Magnolia CMS is a great product to develop enterprise websites, extranets and intranets. At the moment, the community is growing day by day but so far not many extensions are available. Magnolia is an enterprise CMS, the initial learning curve takes time, to learn all its functionalities and how to customize it is necessary to know Java. When one wants to develop just a simple website without complexity which doesn’t need any specific features such as workflow, versioning, environment separation between staging and public, etc. it is preferable to choose another CMS.
Maurizio Müller | TrustRadius Reviewer

Sprinklr Modern Engagement

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Magnolia V5+
7.0
Sprinklr Modern Engagement
Role-based user permissions
Magnolia V5+
7.0
Sprinklr Modern Engagement

Platform & Infrastructure

Magnolia V5+
7.0
Sprinklr Modern Engagement
API
Magnolia V5+
7.0
Sprinklr Modern Engagement
Internationalization / multi-language
Magnolia V5+
7.0
Sprinklr Modern Engagement

Web Content Creation

Magnolia V5+
6.9
Sprinklr Modern Engagement
WYSIWYG editor
Magnolia V5+
6.0
Sprinklr Modern Engagement
Code quality / cleanliness
Magnolia V5+
6.0
Sprinklr Modern Engagement
Admin section
Magnolia V5+
7.0
Sprinklr Modern Engagement
Page templates
Magnolia V5+
7.0
Sprinklr Modern Engagement
Library of website themes
Magnolia V5+
7.0
Sprinklr Modern Engagement
Publishing workflow
Magnolia V5+
7.0
Sprinklr Modern Engagement
Form generator
Magnolia V5+
8.0
Sprinklr Modern Engagement

Web Content Management

Magnolia V5+
6.6
Sprinklr Modern Engagement
Content taxonomy
Magnolia V5+
6.0
Sprinklr Modern Engagement
SEO support
Magnolia V5+
7.0
Sprinklr Modern Engagement
Bulk management
Magnolia V5+
7.0
Sprinklr Modern Engagement
Availability / breadth of extensions
Magnolia V5+
7.0
Sprinklr Modern Engagement
Community / comment management
Magnolia V5+
6.0
Sprinklr Modern Engagement

Listening/monitoring

Magnolia V5+
Sprinklr Modern Engagement
7.5
Boolean keyword searches
Magnolia V5+
Sprinklr Modern Engagement
7.6
Filtering out noise/spam
Magnolia V5+
Sprinklr Modern Engagement
7.3
Sentiment analysis
Magnolia V5+
Sprinklr Modern Engagement
6.8
Broad channel coverage
Magnolia V5+
Sprinklr Modern Engagement
8.2

Publishing

Magnolia V5+
Sprinklr Modern Engagement
7.2
Content planning and scheduling
Magnolia V5+
Sprinklr Modern Engagement
8.3
Audience targeting
Magnolia V5+
Sprinklr Modern Engagement
6.8
Content optimization
Magnolia V5+
Sprinklr Modern Engagement
6.8
Workflow management
Magnolia V5+
Sprinklr Modern Engagement
6.9

Engagement

Magnolia V5+
Sprinklr Modern Engagement
7.5
Automated routing and prioritization
Magnolia V5+
Sprinklr Modern Engagement
8.0
Customer interaction histories
Magnolia V5+
Sprinklr Modern Engagement
7.3
Bulk actions
Magnolia V5+
Sprinklr Modern Engagement
7.2

Marketing

Magnolia V5+
Sprinklr Modern Engagement
7.2
Lead generation
Magnolia V5+
Sprinklr Modern Engagement
6.3
Content marketing
Magnolia V5+
Sprinklr Modern Engagement
8.1
Paid media management
Magnolia V5+
Sprinklr Modern Engagement
6.6
Campaigns and promotions
Magnolia V5+
Sprinklr Modern Engagement
7.9

Channel coverage/integration

Magnolia V5+
Sprinklr Modern Engagement
7.6
Twitter
Magnolia V5+
Sprinklr Modern Engagement
8.5
Facebook
Magnolia V5+
Sprinklr Modern Engagement
8.4
LinkedIn
Magnolia V5+
Sprinklr Modern Engagement
7.7
Google+
Magnolia V5+
Sprinklr Modern Engagement
7.5
Instagram
Magnolia V5+
Sprinklr Modern Engagement
6.4
Pinterest
Magnolia V5+
Sprinklr Modern Engagement
7.4
YouTube
Magnolia V5+
Sprinklr Modern Engagement
7.0

Reporting/analytics

Magnolia V5+
Sprinklr Modern Engagement
8.4
Campaign success analytics
Magnolia V5+
Sprinklr Modern Engagement
8.6
Real-time tracking
Magnolia V5+
Sprinklr Modern Engagement
8.4
Competitor analysis
Magnolia V5+
Sprinklr Modern Engagement
8.2

Account management

Magnolia V5+
Sprinklr Modern Engagement
7.0
Role-based user permissions & privileges
Magnolia V5+
Sprinklr Modern Engagement
7.4
Mobile access
Magnolia V5+
Sprinklr Modern Engagement
6.5

Pros

Magnolia V5+

  • Easy to use for end users
  • You can use both jsp and ftl
  • It lets you easily develop a site for both mobile and desktop (V5 only)
  • Nice templating mechanism
Davide Dispenza | TrustRadius Reviewer

Sprinklr Modern Engagement

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

Magnolia V5+

  • Publishing
  • Content Management
  • Subscribe
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Magnolia V5+

Magnolia V5+ 9.5
Based on 3 answers
I am unable to rate this.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Magnolia V5+

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Magnolia V5+

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Magnolia V5+

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Magnolia V5+

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 6.5
Based on 42 answers
Most bugs or fixes are completed in a timely manner as long as you submit an official ticket to Sprinklr Support. I think some fo the feature requests, which take longer to implement, are not high on the list right now, such as better integration with Instagram Stories for publishing and reporting.
Anonymous | TrustRadius Reviewer

In-Person Training

Magnolia V5+

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Magnolia V5+

Magnolia V5+ 8.2
Based on 1 answer
No answer on this topic is available.

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Magnolia V5+

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Magnolia V5+

The web features of Magnolia are better.
Andrea Castelli | TrustRadius Reviewer

Sprinklr Modern Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

Magnolia V5+

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Magnolia V5+

  • The biggest business for Tinext is digital marketing. Our team - which includes Sales accounts, Project managers, information architects, software engineers, designers, system engineers, etc. - use Magnolia CMS every day. Having a team focused on a product only is very efficient and allows us to offer a good service and advice to customers.
  • Our customers have very high expectations and need a lot of integration: the flexibility of Magnolia allows us to satisfy every request.
Maurizio Müller | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Pricing Details

Magnolia V5+

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Magnolia V5+ Editions & Modules

Edition
Magnolia Community Edition$0
Magnolia Enterprise Edition Standard-2
Magnolia Enterprise Edition Pro-2
  1. per instance
Additional Pricing Details

Sprinklr Modern Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Engagement Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Magnolia V5+
7.0
Sprinklr Modern Engagement
7.5

Likelihood to Renew

Magnolia V5+
9.5
Sprinklr Modern Engagement
8.5

Usability

Magnolia V5+
Sprinklr Modern Engagement
8.0

Reliability and Availability

Magnolia V5+
Sprinklr Modern Engagement
9.1

Performance

Magnolia V5+
Sprinklr Modern Engagement
8.2

Support Rating

Magnolia V5+
Sprinklr Modern Engagement
6.5

In-Person Training

Magnolia V5+
Sprinklr Modern Engagement
7.0

Online Training

Magnolia V5+
8.2
Sprinklr Modern Engagement
8.4

Implementation Rating

Magnolia V5+
Sprinklr Modern Engagement
9.0

Scalability

Magnolia V5+
Sprinklr Modern Engagement
8.2

Add comparison