What users are saying about
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Top Rated
1834 Ratings
72 Ratings

Mailchimp

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Top Rated
1834 Ratings
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Score 8.2 out of 100
72 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Mailchimp

Mailchimp is well suited to a situation where you have a stable or known set of recipients to whom you will be sending email updates on a regular basis. Mailchimp is well suited to situations where a lot of information needs to be sent to a lot of different people and organizations at specified times in the future.Mailchimp is not appropriate for one-to-one communication - the higher the scale of interactions from 1 to many the better the software performs.
Alfred Brock | TrustRadius Reviewer

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailchimp
8.1
NetSuite CRM+
WYSIWYG email editor
Mailchimp
8.5
NetSuite CRM+
Dynamic content
Mailchimp
7.9
NetSuite CRM+
Ability to test dynamic content
Mailchimp
7.9
NetSuite CRM+
Landing pages
Mailchimp
7.7
NetSuite CRM+
A/B testing
Mailchimp
7.8
NetSuite CRM+
Mobile optimization
Mailchimp
8.6
NetSuite CRM+
Email deliverability reporting
Mailchimp
8.8
NetSuite CRM+
List management
Mailchimp
8.3
NetSuite CRM+
Triggered drip sequences
Mailchimp
7.7
NetSuite CRM+

Lead Management

Mailchimp
9.2
NetSuite CRM+
Lead nurturing
Mailchimp
7.0
NetSuite CRM+
Lead scoring and grading
Mailchimp
10.0
NetSuite CRM+
Data quality management
Mailchimp
10.0
NetSuite CRM+
Automated sales alerts and tasks
Mailchimp
10.0
NetSuite CRM+

Campaign Management

Mailchimp
10.0
NetSuite CRM+
Calendaring
Mailchimp
10.0
NetSuite CRM+
Event/webinar marketing
Mailchimp
10.0
NetSuite CRM+

Social Media Marketing

Mailchimp
10.0
NetSuite CRM+
Social sharing and campaigns
Mailchimp
10.0
NetSuite CRM+
Social profile integration
Mailchimp
10.0
NetSuite CRM+

Reporting & Analytics

Mailchimp
7.8
NetSuite CRM+
Dashboards
Mailchimp
7.7
NetSuite CRM+
Standard reports
Mailchimp
8.2
NetSuite CRM+
Custom reports
Mailchimp
7.4
NetSuite CRM+

Platform & Infrastructure

Mailchimp
8.5
NetSuite CRM+
API
Mailchimp
9.0
NetSuite CRM+
Role-based workflow & approvals
Mailchimp
10.0
NetSuite CRM+
Customizability
Mailchimp
6.5
NetSuite CRM+
Integration with Salesforce.com
Mailchimp
8.5
NetSuite CRM+
Integration with Microsoft Dynamics CRM
Mailchimp
8.5
NetSuite CRM+
Integration with SugarCRM
Mailchimp
8.5
NetSuite CRM+

Sales Force Automation

Mailchimp
NetSuite CRM+
7.6
Customer data management / contact management
Mailchimp
NetSuite CRM+
8.0
Workflow management
Mailchimp
NetSuite CRM+
6.7
Territory management
Mailchimp
NetSuite CRM+
6.2
Opportunity management
Mailchimp
NetSuite CRM+
7.6
Integration with email client (e.g., Outlook or Gmail)
Mailchimp
NetSuite CRM+
7.6
Contract management
Mailchimp
NetSuite CRM+
7.2
Quote & order management
Mailchimp
NetSuite CRM+
9.0
Interaction tracking
Mailchimp
NetSuite CRM+
7.1
Channel / partner relationship management
Mailchimp
NetSuite CRM+
8.9

Customer Service & Support

Mailchimp
NetSuite CRM+
6.4
Case management
Mailchimp
NetSuite CRM+
6.3
Call center management
Mailchimp
NetSuite CRM+
5.4
Help desk management
Mailchimp
NetSuite CRM+
7.7

Marketing Automation

Mailchimp
NetSuite CRM+
6.8
Lead management
Mailchimp
NetSuite CRM+
8.5
Email marketing
Mailchimp
NetSuite CRM+
5.1

CRM Project Management

Mailchimp
NetSuite CRM+
8.0
Task management
Mailchimp
NetSuite CRM+
7.2
Billing and invoicing management
Mailchimp
NetSuite CRM+
8.1
Reporting
Mailchimp
NetSuite CRM+
8.7

CRM Reporting & Analytics

Mailchimp
NetSuite CRM+
6.8
Forecasting
Mailchimp
NetSuite CRM+
6.8
Pipeline visualization
Mailchimp
NetSuite CRM+
7.0
Customizable reports
Mailchimp
NetSuite CRM+
6.5

Customization

Mailchimp
NetSuite CRM+
7.1
Custom fields
Mailchimp
NetSuite CRM+
7.2
Custom objects
Mailchimp
NetSuite CRM+
8.0
Scripting environment
Mailchimp
NetSuite CRM+
6.1
API for custom integration
Mailchimp
NetSuite CRM+
7.1

Security

Mailchimp
NetSuite CRM+
8.8
Single sign-on capability
Mailchimp
NetSuite CRM+
8.6
Role-based user permissions
Mailchimp
NetSuite CRM+
9.0

Social CRM

Mailchimp
NetSuite CRM+
5.5
Social data
Mailchimp
NetSuite CRM+
5.0
Social engagement
Mailchimp
NetSuite CRM+
6.0

Integrations with 3rd-party Software

Mailchimp
NetSuite CRM+
7.0
Marketing automation
Mailchimp
NetSuite CRM+
7.1
Compensation management
Mailchimp
NetSuite CRM+
6.9

Platform

Mailchimp
NetSuite CRM+
6.5
Mobile access
Mailchimp
NetSuite CRM+
6.5

Pros

Mailchimp

  • Easy to use and updates to application have been very customer focused.
  • Love the amount of services you receive from them at absolutely no cost to you. You can add up to 2,000 subscribers for free.
  • Compatibility with our CRM and Hubspot which enables us to target our email marketing efforts.
  • Great customer service. Any time issues arose or questions needed to be addressed, their customer service team was very responsive and helpful.
  • Outstanding email analytics which allows us to measure many metrics for our email marketing campaign.
Ron Rothstain | TrustRadius Reviewer

NetSuite CRM+

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

Mailchimp

  • Phone support. While the chat function is extremely effective, it can be helpful with certain questions to speak with someone over the phone.
  • I'd like the ability to unsubscribe someone to all campaigns. Currently, if someone unsubscribes to a campaign, they will never receive that exact campaign again. But if their email address is on multiple lists or gets added on another list by someone who is unaware that they unsubscribed, that person will receive another email. Many recipients have been angered by this, telling me that the unsubscribed - which they did - but I have to explain that the process is not universal, and sometimes we forget to include the "exclude" list.
  • The payment structure goes by the number of email addresses that are stored on Mailchimp, so to stay below a certain billing threshold, I have to periodically delete lists of stored email addresses. This gets to be cumbersome because I regularly need to delete and re-upload many of the same lists of people.
Jason Carlage | TrustRadius Reviewer

NetSuite CRM+

  • eCommerce - Netsuite is abysmal at websites, and shopping carts. Opensource programs such as Magento, and OScommerce from 2005 are more updated and useful than anything netsuite has to offer in the ecommerce module. It is extremely buggy and slow! You no access to page layout and content other than some basic forms, or if you pay extra for the ability to create custom suitescript pages. Stay away!
  • Integration - Netsuite has the worst API integration I have ever seen from a major web software system. The documentation is horrid it takes months of research to build anything useful. It is also the slowest API I have ever seen you share your servers with other Netsuite Customers, thus all of your requests have to go into a Queue to be processed. Every other web API I have ever used as been nearly instant. Netsuite locks you down to limited accounts that you either have to pay extra or share with a user for API access, and you cannot run multiple requests at the same time! If you do not que a program that has multiple employees making requests they will all collide and fail.
  • You have to pay for Database access, we were never able to test this for usefulness as we were promised the ODBC module for all of our issues and it never happened. That being said without ODBC module you have NO database access what so ever. Due to Netsuite being a web program you have limited to no access to your own content! From an Senior IT perspective I highly recommend a software that you have full access to all of your data!
  • Netsuite is Buggy! The entire netsuite platform runs on very outdated code, especially the output being very very old HTML4 or order.... and JavaScript! I did find out after many years of using SuiteScript and my own JavaScript knowledge I was able to write a lot of work arounds and eventually found a hidden version of jQuery. You can do complex stuff however it requires A LOT of additional code and over head slowing down an already slow system. JavaScript is a great tool for making website more dynamic and fun and useful. However it is a terrible language to run an entire CRM/ERP with... Even google has problems using their advanced JavaScript for stuff like Gmail and their code is lightyears ahead of Netsuite. In addition to SuiteScript being difficult to use, you are also Locked into only using it for certain areas such as the Edit screen of Transactions. If you want to do anything custom outside of the Edit screen, say the order views or list views, you have to do some major work arounds and "code hacking".
  • The reporting system, though robust, is extremely confusing! It takes hours to build simple reports! I am able to open up a raw SQL database and build reports faster than I can on a supposedly "user friendly" report building GUI. Also if you want to do pivot and cross reporting you will have to pay to upgrade to a better reporting module....
  • Terrible Integration! Due to Netsuite being a Browser based program its ability to integrate with any program or devices outside of netsuite is horribly limited and always requires custom SuiteTalk programing code, or a 3rd party vendor program that "hack integrates" by screen scraping or simulation a browser to function. A great example of this is OzLink which does it best to provide Shipping integration with FedEx Manager and Scanning guns, but is extremely buggy due to Netsuite's poor ability to integrate with anything well.
  • *****An unexpected error has occurred***** - this is the most common error you will see in netsuite... For everything and anything.
  • Support is terrible we had the very expensive gold support for 3+ years. They are great and answering simple questions that any seasoned Netsuite Administrator could solve. But when something is broken say Google Checkout, your problem gets filed as a future upgrade and then either ignored or told years later that they are dropping that feature. In all of the years with Netsuite they have never fixed any broken feature for us.
  • Data Transfer. Getting data into netsuite is easy, for a price... Get data out of netsuite is near impossible, I Highly recommend you keep external backups of all your data incase you ever need it for any other systems.
  • Transactions cannot be locked or assigned to employees. Users can easily open the same orders other are working on.
  • Kits are horrible!!! If you do anything with kits you are at a major risk with netsuite as they over complicate everything. If you change a kit that is being processed it will break every transaction attached to it until it is updated. There is a mass update for this but it doesn't work consistently.
  • No per item shipping. Simply put if you want to discounts on a single item for shipping or give free shipping on certain items for only certain shipping methods its not possible.
  • Promotional Codes (Coupons) and Discounts are convoluted and require you to set them up in two separate locations if you want decent reporting. Also the promotional codes are not flexible when trying to target certain products or groups of products, or provide individually free shipping.
  • The system is very slow. Even on a commercial fiber connection Netsuite runs very slow, where as our previous stand alone system was nearly instant with processing orders. You will often be waiting for browser loading on anything and everything, especially during peak operating hours.
  • All external devices are difficult if not impossible to integrate such as POS and Product Scanners.
  • Their email system is prone to being blocked as spam.
  • You will run out of storage space and have to upgrade if you do a lot processing and customer volume.
  • Trying to get simple reports such as "how many Sales Order were shipping by who" has even taken me a Senior Developer days to figure out, even to the point where I would rather use my own Netsuite API that I build to pull the data out and build the report myself.
  • In order to get Netsuite to function the way you would like it will take years of customization, and sometime I wonder if the same efforts applied to something like free SugarCRM would have the same results but for a near fraction of the cost.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Mailchimp

Mailchimp 9.4
Based on 48 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

NetSuite CRM+

NetSuite CRM+ 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

Mailchimp

Mailchimp 8.5
Based on 136 answers
The interface is really easy to use. The email editor works great and helps smooth out the issues you have when creating emails for the many different email clients out there. It's also easy to schedule and deploy emails within the platform. Email reporting is also great.
Mike Muller | TrustRadius Reviewer

NetSuite CRM+

NetSuite CRM+ 8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster | TrustRadius Reviewer

Reliability and Availability

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

NetSuite CRM+

No score
No answers yet
No answers on this topic

Performance

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

NetSuite CRM+

No score
No answers yet
No answers on this topic

Support Rating

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

NetSuite CRM+

NetSuite CRM+ 5.3
Based on 4 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Online Training

Mailchimp

No score
No answers yet
No answers on this topic

NetSuite CRM+

NetSuite CRM+ 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

NetSuite CRM+

NetSuite CRM+ 5.9
Based on 6 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke | TrustRadius Reviewer

Alternatives Considered

Mailchimp

The automation features in Mailchimp vastly outrank any other mail service I've tried so far, and seeing as we often try and teach our clients how to utilize it, I also really appreciate their deep and constantly updated tutorials and documentation. Whenever I've had an issue or problem their support staff, whether over chat or phone have been really helpful and invested in helping solve the issue.
Maria Clara Daly | TrustRadius Reviewer

NetSuite CRM+

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Scalability

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

NetSuite CRM+

No score
No answers yet
No answers on this topic

Return on Investment

Mailchimp

  • Its affordability keeps campaign expenditures low. For the first year of the campaign, we were able to utilize the free service which saved us about $400 on administrative costs. We have just recently upgraded to a payment plan.
  • The ease of using saved templates cuts down on staff time, and even if we decide to use a new template, customizing a template is pretty simple.
  • We have been able to raise $5,000+ from our email campaigns, and that was during the time when we weren't paying for the service.
Fredrick Doss, M.A. | TrustRadius Reviewer

NetSuite CRM+

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Screenshots

Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM+

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mailchimp
8.4
NetSuite CRM+
7.6

Likelihood to Renew

Mailchimp
9.4
NetSuite CRM+
6.5

Usability

Mailchimp
8.5
NetSuite CRM+
8.0

Reliability and Availability

Mailchimp
10.0
NetSuite CRM+

Performance

Mailchimp
10.0
NetSuite CRM+

Support Rating

Mailchimp
10.0
NetSuite CRM+
5.3

Online Training

Mailchimp
NetSuite CRM+
6.7

Implementation Rating

Mailchimp
8.8
NetSuite CRM+
5.9

Scalability

Mailchimp
9.3
NetSuite CRM+

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