What users are saying about
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Top Rated
1867 Ratings

Mailchimp

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Top Rated
1867 Ratings
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Score 8.2 out of 100
31 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Mailchimp

Mailchimp is well suited to a situation where you have a stable or known set of recipients to whom you will be sending email updates on a regular basis. Mailchimp is well suited to situations where a lot of information needs to be sent to a lot of different people and organizations at specified times in the future.Mailchimp is not appropriate for one-to-one communication - the higher the scale of interactions from 1 to many the better the software performs.
Alfred Brock | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailchimp
8.1
Pega Customer Engagement Suite
WYSIWYG email editor
Mailchimp
8.5
Pega Customer Engagement Suite
Dynamic content
Mailchimp
7.8
Pega Customer Engagement Suite
Ability to test dynamic content
Mailchimp
7.9
Pega Customer Engagement Suite
Landing pages
Mailchimp
7.6
Pega Customer Engagement Suite
A/B testing
Mailchimp
7.8
Pega Customer Engagement Suite
Mobile optimization
Mailchimp
8.6
Pega Customer Engagement Suite
Email deliverability reporting
Mailchimp
8.8
Pega Customer Engagement Suite
List management
Mailchimp
8.3
Pega Customer Engagement Suite
Triggered drip sequences
Mailchimp
7.7
Pega Customer Engagement Suite

Lead Management

Mailchimp
9.2
Pega Customer Engagement Suite
Lead nurturing
Mailchimp
6.9
Pega Customer Engagement Suite
Lead scoring and grading
Mailchimp
10.0
Pega Customer Engagement Suite
Data quality management
Mailchimp
10.0
Pega Customer Engagement Suite
Automated sales alerts and tasks
Mailchimp
10.0
Pega Customer Engagement Suite

Campaign Management

Mailchimp
10.0
Pega Customer Engagement Suite
Calendaring
Mailchimp
10.0
Pega Customer Engagement Suite
Event/webinar marketing
Mailchimp
10.0
Pega Customer Engagement Suite

Social Media Marketing

Mailchimp
10.0
Pega Customer Engagement Suite
Social sharing and campaigns
Mailchimp
10.0
Pega Customer Engagement Suite
Social profile integration
Mailchimp
10.0
Pega Customer Engagement Suite

Reporting & Analytics

Mailchimp
7.7
Pega Customer Engagement Suite
Dashboards
Mailchimp
7.7
Pega Customer Engagement Suite
Standard reports
Mailchimp
8.2
Pega Customer Engagement Suite
Custom reports
Mailchimp
7.3
Pega Customer Engagement Suite

Platform & Infrastructure

Mailchimp
8.5
Pega Customer Engagement Suite
API
Mailchimp
9.0
Pega Customer Engagement Suite
Role-based workflow & approvals
Mailchimp
10.0
Pega Customer Engagement Suite
Customizability
Mailchimp
6.4
Pega Customer Engagement Suite
Integration with Salesforce.com
Mailchimp
8.5
Pega Customer Engagement Suite
Integration with Microsoft Dynamics CRM
Mailchimp
8.5
Pega Customer Engagement Suite
Integration with SugarCRM
Mailchimp
8.5
Pega Customer Engagement Suite

Sales Force Automation

Mailchimp
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Mailchimp
Pega Customer Engagement Suite
7.1
Workflow management
Mailchimp
Pega Customer Engagement Suite
8.0
Territory management
Mailchimp
Pega Customer Engagement Suite
6.6
Opportunity management
Mailchimp
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Mailchimp
Pega Customer Engagement Suite
7.3
Interaction tracking
Mailchimp
Pega Customer Engagement Suite
8.7

Customer Service & Support

Mailchimp
Pega Customer Engagement Suite
8.6
Case management
Mailchimp
Pega Customer Engagement Suite
8.9
Call center management
Mailchimp
Pega Customer Engagement Suite
8.8
Help desk management
Mailchimp
Pega Customer Engagement Suite
8.2

Marketing Automation

Mailchimp
Pega Customer Engagement Suite
8.0
Lead management
Mailchimp
Pega Customer Engagement Suite
8.0
Email marketing
Mailchimp
Pega Customer Engagement Suite
8.0

CRM Project Management

Mailchimp
Pega Customer Engagement Suite
8.1
Task management
Mailchimp
Pega Customer Engagement Suite
8.4
Reporting
Mailchimp
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Mailchimp
Pega Customer Engagement Suite
8.0
Pipeline visualization
Mailchimp
Pega Customer Engagement Suite
8.1
Customizable reports
Mailchimp
Pega Customer Engagement Suite
8.0

Customization

Mailchimp
Pega Customer Engagement Suite
7.6
Custom fields
Mailchimp
Pega Customer Engagement Suite
8.0
Custom objects
Mailchimp
Pega Customer Engagement Suite
7.9
Scripting environment
Mailchimp
Pega Customer Engagement Suite
7.7
API for custom integration
Mailchimp
Pega Customer Engagement Suite
7.0

Security

Mailchimp
Pega Customer Engagement Suite
8.1
Single sign-on capability
Mailchimp
Pega Customer Engagement Suite
8.1
Role-based user permissions
Mailchimp
Pega Customer Engagement Suite
8.1

Social CRM

Mailchimp
Pega Customer Engagement Suite
7.7
Social data
Mailchimp
Pega Customer Engagement Suite
7.8
Social engagement
Mailchimp
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Mailchimp
Pega Customer Engagement Suite
7.0
Marketing automation
Mailchimp
Pega Customer Engagement Suite
7.0

Platform

Mailchimp
Pega Customer Engagement Suite
8.2
Mobile access
Mailchimp
Pega Customer Engagement Suite
8.2

Pros

Mailchimp

  • Easy to use and updates to application have been very customer focused.
  • Love the amount of services you receive from them at absolutely no cost to you. You can add up to 2,000 subscribers for free.
  • Compatibility with our CRM and Hubspot which enables us to target our email marketing efforts.
  • Great customer service. Any time issues arose or questions needed to be addressed, their customer service team was very responsive and helpful.
  • Outstanding email analytics which allows us to measure many metrics for our email marketing campaign.
Ron Rothstain | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Mailchimp

  • Phone support. While the chat function is extremely effective, it can be helpful with certain questions to speak with someone over the phone.
  • I'd like the ability to unsubscribe someone to all campaigns. Currently, if someone unsubscribes to a campaign, they will never receive that exact campaign again. But if their email address is on multiple lists or gets added on another list by someone who is unaware that they unsubscribed, that person will receive another email. Many recipients have been angered by this, telling me that the unsubscribed - which they did - but I have to explain that the process is not universal, and sometimes we forget to include the "exclude" list.
  • The payment structure goes by the number of email addresses that are stored on Mailchimp, so to stay below a certain billing threshold, I have to periodically delete lists of stored email addresses. This gets to be cumbersome because I regularly need to delete and re-upload many of the same lists of people.
Jason Carlage | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Likelihood to Renew

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Usability

Mailchimp

Mailchimp 8.5
Based on 138 answers
The interface is really easy to use. The email editor works great and helps smooth out the issues you have when creating emails for the many different email clients out there. It's also easy to schedule and deploy emails within the platform. Email reporting is also great.
Mike Muller | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Reliability and Availability

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Performance

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Support Rating

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Implementation Rating

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Mailchimp

The automation features in Mailchimp vastly outrank any other mail service I've tried so far, and seeing as we often try and teach our clients how to utilize it, I also really appreciate their deep and constantly updated tutorials and documentation. Whenever I've had an issue or problem their support staff, whether over chat or phone have been really helpful and invested in helping solve the issue.
Maria Clara Daly | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Scalability

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Return on Investment

Mailchimp

  • Its affordability keeps campaign expenditures low. For the first year of the campaign, we were able to utilize the free service which saved us about $400 on administrative costs. We have just recently upgraded to a payment plan.
  • The ease of using saved templates cuts down on staff time, and even if we decide to use a new template, customizing a template is pretty simple.
  • We have been able to raise $5,000+ from our email campaigns, and that was during the time when we weren't paying for the service.
Fredrick Doss, M.A. | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mailchimp
8.5
Pega Customer Engagement Suite
8.0

Likelihood to Renew

Mailchimp
9.4
Pega Customer Engagement Suite

Usability

Mailchimp
8.5
Pega Customer Engagement Suite

Reliability and Availability

Mailchimp
10.0
Pega Customer Engagement Suite

Performance

Mailchimp
10.0
Pega Customer Engagement Suite

Support Rating

Mailchimp
10.0
Pega Customer Engagement Suite

Implementation Rating

Mailchimp
8.8
Pega Customer Engagement Suite

Scalability

Mailchimp
9.3
Pega Customer Engagement Suite

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