What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
1867 Ratings
13 Ratings

Mailchimp

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
1867 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Mailchimp

Mailchimp is well suited to a situation where you have a stable or known set of recipients to whom you will be sending email updates on a regular basis. Mailchimp is well suited to situations where a lot of information needs to be sent to a lot of different people and organizations at specified times in the future.Mailchimp is not appropriate for one-to-one communication - the higher the scale of interactions from 1 to many the better the software performs.
Alfred Brock | TrustRadius Reviewer

SoGoSurvey

SoGoSurvey is more robust than any other survey software I have used. Comparing it to SurveyMonkey and other similar tools is not possible because it is such a robust tool. Where it falls short is on multi-media management, where a user might want to insert an image, video, gif, etc. into the survey.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailchimp
8.1
SoGoSurvey
WYSIWYG email editor
Mailchimp
8.5
SoGoSurvey
Dynamic content
Mailchimp
7.8
SoGoSurvey
Ability to test dynamic content
Mailchimp
7.9
SoGoSurvey
Landing pages
Mailchimp
7.6
SoGoSurvey
A/B testing
Mailchimp
7.8
SoGoSurvey
Mobile optimization
Mailchimp
8.6
SoGoSurvey
Email deliverability reporting
Mailchimp
8.8
SoGoSurvey
List management
Mailchimp
8.3
SoGoSurvey
Triggered drip sequences
Mailchimp
7.7
SoGoSurvey

Lead Management

Mailchimp
9.2
SoGoSurvey
Lead nurturing
Mailchimp
6.9
SoGoSurvey
Lead scoring and grading
Mailchimp
10.0
SoGoSurvey
Data quality management
Mailchimp
10.0
SoGoSurvey
Automated sales alerts and tasks
Mailchimp
10.0
SoGoSurvey

Campaign Management

Mailchimp
10.0
SoGoSurvey
Calendaring
Mailchimp
10.0
SoGoSurvey
Event/webinar marketing
Mailchimp
10.0
SoGoSurvey

Social Media Marketing

Mailchimp
10.0
SoGoSurvey
Social sharing and campaigns
Mailchimp
10.0
SoGoSurvey
Social profile integration
Mailchimp
10.0
SoGoSurvey

Reporting & Analytics

Mailchimp
7.7
SoGoSurvey
Dashboards
Mailchimp
7.7
SoGoSurvey
Standard reports
Mailchimp
8.2
SoGoSurvey
Custom reports
Mailchimp
7.3
SoGoSurvey

Platform & Infrastructure

Mailchimp
8.5
SoGoSurvey
API
Mailchimp
9.0
SoGoSurvey
Role-based workflow & approvals
Mailchimp
10.0
SoGoSurvey
Customizability
Mailchimp
6.4
SoGoSurvey
Integration with Salesforce.com
Mailchimp
8.5
SoGoSurvey
Integration with Microsoft Dynamics CRM
Mailchimp
8.5
SoGoSurvey
Integration with SugarCRM
Mailchimp
8.5
SoGoSurvey

Pros

Mailchimp

  • Easy to use and updates to application have been very customer focused.
  • Love the amount of services you receive from them at absolutely no cost to you. You can add up to 2,000 subscribers for free.
  • Compatibility with our CRM and Hubspot which enables us to target our email marketing efforts.
  • Great customer service. Any time issues arose or questions needed to be addressed, their customer service team was very responsive and helpful.
  • Outstanding email analytics which allows us to measure many metrics for our email marketing campaign.
Ron Rothstain | TrustRadius Reviewer

SoGoSurvey

  • We find SoGoSurvey to be very easy to use and simple to set up surveys and forms. I have used other survey software in the past and always struggled with setting up something quickly. SoGoSurvey finally enabled me to do that.
  • I love the Survey Bank. Ready to use survey templates with great set of questions on a range of topics and issues.
  • Rules and Alerts - I like this feature as it sends me a real-time alert based on the rules we have set up in our account.
  • The support team is amazing! Prompt and caring. I have reached out at odd hours and have always received a quick response.
Harris Kahn | TrustRadius Reviewer

Cons

Mailchimp

  • Phone support. While the chat function is extremely effective, it can be helpful with certain questions to speak with someone over the phone.
  • I'd like the ability to unsubscribe someone to all campaigns. Currently, if someone unsubscribes to a campaign, they will never receive that exact campaign again. But if their email address is on multiple lists or gets added on another list by someone who is unaware that they unsubscribed, that person will receive another email. Many recipients have been angered by this, telling me that the unsubscribed - which they did - but I have to explain that the process is not universal, and sometimes we forget to include the "exclude" list.
  • The payment structure goes by the number of email addresses that are stored on Mailchimp, so to stay below a certain billing threshold, I have to periodically delete lists of stored email addresses. This gets to be cumbersome because I regularly need to delete and re-upload many of the same lists of people.
Jason Carlage | TrustRadius Reviewer

SoGoSurvey

  • It would have been nice to have a test period of running a survey, so that you could test run, then make adjustments before the survey was set. In my experience, once it was filled out once you could not really edit.
  • It would be nice to have an essay type of question. One where the answer could be up to 5 or 6 paragraphs long
Genea Barnes | TrustRadius Reviewer

Likelihood to Renew

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

SoGoSurvey

No score
No answers yet
No answers on this topic

Usability

Mailchimp

Mailchimp 8.5
Based on 138 answers
The interface is really easy to use. The email editor works great and helps smooth out the issues you have when creating emails for the many different email clients out there. It's also easy to schedule and deploy emails within the platform. Email reporting is also great.
Mike Muller | TrustRadius Reviewer

SoGoSurvey

SoGoSurvey 8.2
Based on 1 answer
[SoGoSurvey's overall usability is] fully featured but easy to navigate.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

SoGoSurvey

No score
No answers yet
No answers on this topic

Performance

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

SoGoSurvey

No score
No answers yet
No answers on this topic

Support Rating

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

SoGoSurvey

SoGoSurvey 9.1
Based on 1 answer
[I have] never required much help, but it was always available when needed.
Anonymous | TrustRadius Reviewer

Implementation Rating

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

SoGoSurvey

No score
No answers yet
No answers on this topic

Alternatives Considered

Mailchimp

The automation features in Mailchimp vastly outrank any other mail service I've tried so far, and seeing as we often try and teach our clients how to utilize it, I also really appreciate their deep and constantly updated tutorials and documentation. Whenever I've had an issue or problem their support staff, whether over chat or phone have been really helpful and invested in helping solve the issue.
Maria Clara Daly | TrustRadius Reviewer

SoGoSurvey

SoGoSurvey was more flexible in my opinion compared to the other survey company's I looked at. It had a monthly price option that allowed for the type of logic we needed in our questions. It had great reports, a simple user interface, and tons of helpful tools and question types. I did not use the other platforms personally but would see no reason to not use SoGoSurvey again. Sales and Support were very helpful as well!
Garen Lafser | TrustRadius Reviewer

Scalability

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

SoGoSurvey

No score
No answers yet
No answers on this topic

Return on Investment

Mailchimp

  • Its affordability keeps campaign expenditures low. For the first year of the campaign, we were able to utilize the free service which saved us about $400 on administrative costs. We have just recently upgraded to a payment plan.
  • The ease of using saved templates cuts down on staff time, and even if we decide to use a new template, customizing a template is pretty simple.
  • We have been able to raise $5,000+ from our email campaigns, and that was during the time when we weren't paying for the service.
Fredrick Doss, M.A. | TrustRadius Reviewer

SoGoSurvey

  • Cost. The software is very reasonably priced when judged against its functionality. The cost and risk of deploying paper surveys, coupled with the additional time it would take to input the data before analysis, means we have a lot less to worry about, have saved time and money.
  • Data and reputation. Security of data is important to us. Using this software has enhanced our credibility with clients. We're serious about data security and this software shows that we are.
  • Ethics and reputation. We are also serious about achieving the highest ethical standards in research, and nothing in this software impedes our ability to meet these standards.
  • Speed. The online training, all of which has been 1-2-1, helped me get to grips with the software and deploy it quickly. The quality of training is very high indeed.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SoGoSurvey

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mailchimp
8.5
SoGoSurvey
8.7

Likelihood to Renew

Mailchimp
9.4
SoGoSurvey

Usability

Mailchimp
8.5
SoGoSurvey
8.2

Reliability and Availability

Mailchimp
10.0
SoGoSurvey

Performance

Mailchimp
10.0
SoGoSurvey

Support Rating

Mailchimp
10.0
SoGoSurvey
9.1

Implementation Rating

Mailchimp
8.8
SoGoSurvey

Scalability

Mailchimp
9.3
SoGoSurvey

Add comparison