Likelihood to Recommend If you are a sales rep and want to know if your email has been opened without having to use receipts this is perfect. However, many people find this intrusive and inappropriate. I don't believe in this day and age there should be a moral outrage to track your emails but it happens. I particularly like it for Outlook 2016. I've tried Yesaware but found this better suited.
Read full review Mailtrack is great for tracking emails if you do not want to pay for larger more complicated tools that do the same thing. If you already love your system but just want to add some convenient read tracking, that's exactly what this is for. If you have a system that doesn't work well, I would take the time to evaluate alternatives that also include read tracking (Salesforce for example). This also applies if you're trying to use this for large outbound sales emails - there are a lot of applications that have email tracking built in (Outreach.io is a great example) so it may just be worth switching your whole system.
Read full review Pros Uploads information from business cards to your current contact database through your camera phone Great resource for looking up people before meetings and doing other types of background research Use information found on the internet to fill in information about your contact Read full review Immediately you will be notified once any user accesses the email. There is no delay. We have crossed checked and it works awesome. The Mailtrack extension is easy to use. Setting up an account and getting started is smooth and fast. Free version includes unlimited email tracking, this is fab. Read full review Cons Salesforce integration seems unnecessary Has refresh issues occasionally Can cause slowing issues for Outlook Doesn't have integration with Outlook.com/Exchange Read full review Some of the settings can be confusing at first. Some alerts are on by default and can be annoying at times. Good to know if the email was deleted. It would be great to know how much time recipients spent on each email. Read full review Likelihood to Renew Easy to use
Read full review Usability Easy for all users.
Read full review I would rate Mailtrack's overall usability as a ten out of ten. The reasons for this are actually quite simple. For now, only I have been using Mailtrack. However, looking at the rather easy to use characteristics Mailtrack has to offer, I would not hesitate to recommend it to the rest of my colleagues.
Read full review Support Rating Easy to contact, quick follow-up/
Read full review I didn't really need to use the customer support but the fact that they proactively make the installation process so easy by providing step by step instructions with videos and everything is kind of pro-active customer support that is needed. Good for them because at the end of the day, it's everyone's dream to use a product that they don't need support for.
Read full review Implementation Rating It is really easy to integrate with GMail, so just start from there
Read full review Alternatives Considered Contact Monkey was the best solution for Outlook 2016. While Yesaware is a good product with Microsoft 365 integration, I found it expensive and too feature rich for what I needed. If you are just trying to find something simple that does what you need well and cheap, this is the best solution on the market. It does have Salesforce integration but I just use the Salesforce product that is free and provides the same or more prospect info.
Read full review There's a free tier. Obviously, there are other things to love, like notifications about your email being read, the fact that if an email hasn't been responded to in some time it gets bumped up. The fact that if other people have Mailtrack you will actually get notified who read your email. But the fact that there is a free tier is HUGE.
Read full review Return on Investment I've found companies that have shared my email and opened the email 20-60 times but never responded. It gave me an absolute understanding that this was a hot company Sometimes knowing your email is being opened can be very frustrating if you cannot get a response. However, at least you know it was read and they are not interested. My boss and fellow employee's don't like the fact that I know where they are located. It's somewhat divisive in that sense. Read full review I'm currently using the free version so my investment was time spent downloading the browser extension. I would say it's worth the investment because I can make more value through each email by finding the right time to send replies or know when is the exact time I should follow up. Knowing when an email is read multiple times helps me know the importance of the content in my email. The paid version allows Mailtrack to tell you which recipient read the email if there was more than 1. Read full review ScreenShots