What users are saying about
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37 Ratings

Mailtrack

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37 Ratings
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Score 9 out of 100
15 Ratings
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Score 9 out of 100

Likelihood to Recommend

Mailtrack

Mailtrack is great for tracking emails if you do not want to pay for larger more complicated tools that do the same thing. If you already love your system but just want to add some convenient read tracking, that's exactly what this is for.If you have a system that doesn't work well, I would take the time to evaluate alternatives that also include read tracking (Salesforce for example). This also applies if you're trying to use this for large outbound sales emails - there are a lot of applications that have email tracking built in (Outreach.io is a great example) so it may just be worth switching your whole system.
Scott Entwistle | TrustRadius Reviewer

SalesforceIQ Inbox

When sending emails Salesforce Inbox provides valuable insights before sending. We usually send emails to clients and before Salesforce Inbox we would need to check in Salesforce to get details regarding the contact we are sending to. With the Salesforce Inbox there is no need to look in Salesforce as it is connected directly to Gmail or Outlook.
Long Dai | TrustRadius Reviewer

Pros

Mailtrack

  • Daily Data - emails regarding how many emails sent, opened/unopened
  • Immediate feedback knowing if the email was delivered
  • Simple logos allowing for me to scroll through emails and know easily if there is one checkmark or two - one meaning received, two meaning opened
Anonymous | TrustRadius Reviewer

SalesforceIQ Inbox

  • Excellent response time.
  • Extensive notifications for all parties.
Brett Horton | TrustRadius Reviewer

Cons

Mailtrack

  • I think all the features work as it should. I use the free version of Mailtrack so there's not much I can expect to go wrong.
  • It's a hassle to always delete their marketing attempt in my emails.
  • Make sure to reset your browser if you notice Mailtrack isn't active.
Vincent Hsiao | TrustRadius Reviewer

SalesforceIQ Inbox

  • Reports
  • Reminders
  • If [there is] too much data, bugs sometimes occur.
Anonymous | TrustRadius Reviewer

Usability

Mailtrack

Mailtrack 8.9
Based on 27 answers
Mailtrack is highly recommended if your business depends upon taking the right decision at the right time after understanding the customer preferences. Mailtrack helps us to focus on the interested clients and leave out the ones who are not interested. Mailtrack campaign functionality is awesome as it helps you to mailmerge your mailing list without any learning curve. You can send mails to a list as allowed by Gmail without the need to use BCC option.
Sandeep Ravidutt Sharma | TrustRadius Reviewer

SalesforceIQ Inbox

No score
No answers yet
No answers on this topic

Support Rating

Mailtrack

Mailtrack 7.7
Based on 31 answers
I didn't really need to use the customer support but the fact that they proactively make the installation process so easy by providing step by step instructions with videos and everything is kind of pro-active customer support that is needed. Good for them because at the end of the day, it's everyone's dream to use a product that they don't need support for.
Anonymous | TrustRadius Reviewer

SalesforceIQ Inbox

No score
No answers yet
No answers on this topic

Alternatives Considered

Mailtrack

My company uses Salesforce and it has an email tracking system. I found it to be unreliable and it seemed that some people were somehow able to get around it letting me know when it was opened. It just always should unopened, even after I had gotten a reply from my email.
Todd Boone | TrustRadius Reviewer

SalesforceIQ Inbox

While I have not used many other automated email CRM integration systems, SalesforceIQ is hands down a crucial part of my daily work flow. I could not picture our company putting up the monthly numbers we are able to allocate without the efficiency and concise notification settings SalesforceIQ gives Everlasting Capital. I highly recommend if you're looking for fast integration results to update numerous departments within your company, to look into SalesforceIQ as it will make your daily tasks substantially easier while keeping all parties more thoroughly notified.
Brett Horton | TrustRadius Reviewer

Return on Investment

Mailtrack

  • It helps in terms of prompt follow up, more productivity.
  • Email communications are done faster and more reliable through mail track.
  • It helps to make sure that the mail is delivered on time and read properly, less rework is done in sending mail or calls.
Dr. Jaleel Polin | TrustRadius Reviewer

SalesforceIQ Inbox

  • Time is money! This makes it much faster for me to contact more prospects.
Nikkii Kashub | TrustRadius Reviewer

Screenshots

Pricing Details

Mailtrack

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SalesforceIQ Inbox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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