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37 Ratings

Mailtrack

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37 Ratings
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Score 9 out of 100
142 Ratings
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Score 7 out of 100

Likelihood to Recommend

Mailtrack

Mailtrack is great for tracking emails if you do not want to pay for larger more complicated tools that do the same thing. If you already love your system but just want to add some convenient read tracking, that's exactly what this is for.If you have a system that doesn't work well, I would take the time to evaluate alternatives that also include read tracking (Salesforce for example). This also applies if you're trying to use this for large outbound sales emails - there are a lot of applications that have email tracking built in (Outreach.io is a great example) so it may just be worth switching your whole system.
Scott Entwistle | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

It is well suited for any sales department, to try to get ahold of the person you are trying to get ahold of. Playbooks has increased the number of decision makers that I can get ahold of on a day to day basis. This tool would probably be less suited for people that do not have calls to make outside of the company.
Norma Vergara | TrustRadius Reviewer

Pros

Mailtrack

  • Daily Data - emails regarding how many emails sent, opened/unopened
  • Immediate feedback knowing if the email was delivered
  • Simple logos allowing for me to scroll through emails and know easily if there is one checkmark or two - one meaning received, two meaning opened
Anonymous | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

  • Playbooks does a great job of letting reps know when phone numbers are not a working number.
  • Playbooks does a great job being able to be tailored to your specific organization or business.
  • Playbooks does a great job of having a very friendly user experience.
Matt King | TrustRadius Reviewer

Cons

Mailtrack

  • I think all the features work as it should. I use the free version of Mailtrack so there's not much I can expect to go wrong.
  • It's a hassle to always delete their marketing attempt in my emails.
  • Make sure to reset your browser if you notice Mailtrack isn't active.
Vincent Hsiao | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

  • The ability to filter specific plays or pieces of information so that it's more user-friendly for the overall organization. Essentially, more room to customize the organization of accounts and how you're working them.
  • The initial onboarding process of accounts results in high levels of tasks - the ability to break these down in an easier way to help with time management would be helpful.
Britni Berg | TrustRadius Reviewer

Usability

Mailtrack

Mailtrack 8.9
Based on 27 answers
Mailtrack is highly recommended if your business depends upon taking the right decision at the right time after understanding the customer preferences. Mailtrack helps us to focus on the interested clients and leave out the ones who are not interested. Mailtrack campaign functionality is awesome as it helps you to mailmerge your mailing list without any learning curve. You can send mails to a list as allowed by Gmail without the need to use BCC option.
Sandeep Ravidutt Sharma | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

Playbooks, from XANT (formerly InsideSales.com) 7.9
Based on 99 answers
It only took a day to get comfortable with Playbooks. The ease of use and overall usability is fantastic in the sense that it's pretty straightforward once you get enough repetitions in the tool. I also like all of the videos and resources available if support is needed
Nickolas Pulido | TrustRadius Reviewer

Support Rating

Mailtrack

Mailtrack 7.7
Based on 31 answers
I didn't really need to use the customer support but the fact that they proactively make the installation process so easy by providing step by step instructions with videos and everything is kind of pro-active customer support that is needed. Good for them because at the end of the day, it's everyone's dream to use a product that they don't need support for.
Anonymous | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Alternatives Considered

Mailtrack

My company uses Salesforce and it has an email tracking system. I found it to be unreliable and it seemed that some people were somehow able to get around it letting me know when it was opened. It just always should unopened, even after I had gotten a reply from my email.
Todd Boone | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

The products I was using aren't available in the listings. I was using Replyify, which is a great tool for email automation, but it lacks the ability to call out of the system and integration with Dynamics. Overall, that's the biggest advantage over it's competitors. Seamless integration with MSDynamics, and a unified platform to complete all of your sales development tasks.
Joe M. Fuller | TrustRadius Reviewer

Return on Investment

Mailtrack

  • It helps in terms of prompt follow up, more productivity.
  • Email communications are done faster and more reliable through mail track.
  • It helps to make sure that the mail is delivered on time and read properly, less rework is done in sending mail or calls.
Dr. Jaleel Polin | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

  • The tool has given me the ability to make cold calls and catch up on deals quickly when I only have a short amount of time.
  • It has helped me reach out to more of my whitespace accounts than I otherwise would have been able to.
Natasha Toccket | TrustRadius Reviewer

Screenshots

Pricing Details

Mailtrack

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Playbooks, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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