Likelihood to Recommend Maitre'D is great in a shop where multiple terminals are needed. Servers and Bartenders can use any terminal they are near (there are some exceptions, but that is up to the location to make terminals tied to people or not). On the other hand, a small single terminal shop would be a good fit for Maitre'D, there are much less expensive options for the smaller need.
Read full review It is good when you need a temporary (or permanent) solution to get funds to your bank account for something as small as a one time event, recurring or larger. It has reputable companies that use it and seems to integrate easily with most systems and accounts. You will have to go through a whole setup, with your bank accounts, etc.
Read full review Pros Maitre'd allows us to use their Broadcaster module to push product and pricing updates to all five of our regions, simplifying product rollout and updates. The program is versatile and allows for integration with loyalty and online ordering systems, however that does require some advanced technical knowledge to properly execute. The program is easy to learn from a cashier and management standpoint, new hires can get up to speed quickly which helps minimize required training time and ultimately labor hours. Read full review Easy for new users to set up a WePay account. Easy and quick for users with WePay accounts to make donations. Fairly quick payouts to organizations who receive donations through our platform. Read full review Cons Maitre'D could make better use of pick lists, especially when it comes to the delivery and take-out orders. The interface is out-dated and feels awkward and needlessly cumbersome. When a problem (bug) is discovered, I would like to see better and more rapid response from the company. Major improvements are slow to happen. I am on the same major version as I started with 7 years ago and I believe there are customers still using the prior version. This seems like too long for a company to allow old versions to live and must force them to support too many different variations. This situation has to detract from the company to develop new and better capabilities. Access to raw data is not possible, custom reports are not available. I consider this a major drawback. Entering a lot of new items, or changing a lot of item information is painful. Changes are made item by item, no bulk edits. For example, let's say I want to increase the price of beer by $1 and I have 50 types of beers, I will need to modify 50 individual items, that is easily more than an hour's work. Read full review Admin reporting could be improved Fees are pulled out of each transaction instead of aggregated at the end of the month (this could be a pro for some users) Difficult to give switch the admin role after it has already been assigned No credit card swipers Only way to process a transaction is directly through the website Read full review Alternatives Considered We have been on various versions of Maitre'd for about ten years now and came from conventional cash registers. Maitre'd obviously added tremendous value in that situation. As far as looking to the future goes, we have compared Maitre'd to various competitors and found our biggest knock on it is they haven't moved to a cloud model yet.
Read full review PayPal has it's own niche, and have more stand alone options, but they are confusing to navigate unless you are in their system a lot. Integration can take a lot more time to do and test out. Plus WePay charges less than PayPal does which in this case is an advantage.
Read full review Return on Investment My shop needs a POS to operate efficiently. We are too large to go manual, there would be way too many mistakes. Maitre'D is a good choice for our need. The Berg liquor pouring control system has a native interface into Maitre'D and our return on investment was 4 or 5 months. Read full review Cuts down on sales time because Wepay does the approval instantly Less return on a per transaction basis because the Wepay fees are pretty high to start with so we can't mark them up too high Read full review ScreenShots