18 Ratings
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Score 9 out of 100
10 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Malwarebytes Endpoint Protection

It's well suited to most environments, however, it has some compatibility issues if you need to deploy it to older operating systems that are out of support (which is understandable of course). If you work in an environment where you have older OS's in the business, the client may not be able to be installed remotely, or at all (depending on the OS). However, if the product supports the OS's you run, it's a very good product to invest in for peace of mind. I was also able to run it on the servers with no impact on their performance
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

1. For malware, botnet threat detection, and prevention.2. To reduce the risk of information loss.3. To monitor communication within your network.4. To assess potential vulnerabilities and proactively protect endpoints, servers and applications.
Ravinder Beniwal | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Malwarebytes Endpoint Protection
9.4
Trend Micro Smart Protection Suite, with XGen
7.7
Anti-Exploit Technology
Malwarebytes Endpoint Protection
9.3
Trend Micro Smart Protection Suite, with XGen
8.2
Endpoint Detection and Response (EDR)
Malwarebytes Endpoint Protection
9.8
Trend Micro Smart Protection Suite, with XGen
7.6
Centralized Management
Malwarebytes Endpoint Protection
8.6
Trend Micro Smart Protection Suite, with XGen
7.7
Hybrid Deployment Support
Malwarebytes Endpoint Protection
9.0
Trend Micro Smart Protection Suite, with XGen
8.5
Infection Remediation
Malwarebytes Endpoint Protection
9.3
Trend Micro Smart Protection Suite, with XGen
7.1
Vulnerability Management
Malwarebytes Endpoint Protection
9.5
Trend Micro Smart Protection Suite, with XGen
7.3
Malware Detection
Malwarebytes Endpoint Protection
10.0
Trend Micro Smart Protection Suite, with XGen
7.7

Pros

Malwarebytes Endpoint Protection

  • The initial setup with Malwarebytes Endpoint Protection is speedy and straightforward since you do not have to dedicate a server for the management side of it - it is cloud-based!
  • Reporting of malicious items is a breeze from the management web portal. I can quickly review items from my cell phone as I walk through the office, from home or wherever I am and need to check on these items. Other systems require you to VPN to your office, open software, log in, and start reviewing. But being cloud-based makes this so much simpler!
John Fester | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • Provides better integration across multiple platforms.
  • Automatic and re-settable time for scan.
  • Includes a message security gateway for specific applications like Office 365 SharePoint.
Anonymous | TrustRadius Reviewer

Cons

Malwarebytes Endpoint Protection

  • Premise based management tool no longer the focus of development in favor of new cloud based protection.
  • Can't migrate to cloud based protection easily and requires different licensing.
  • They released a definition package last year that caused all systems that received it to block all network access, inbound and outbound. The repair process was manual and took 15 minutes per machine to fix. The only way to learn about it was from their website and it was not easy to determine that Malwarebytes was the cause.
  • Management tool does not auto-update client programs. You need to either perform a push update or update your GPO program deployment for the new package.
  • Email alerts about clients only come in after the workstation has sent an update to the management server. The management server is not accessible over the internet, so reports from remote users can take days after the incident.
  • The anti-exploit module does not like any JAVA programs. Barracuda JAVA VPN and Supermicro SuperDoctor get blocked. There is no exception list, so you have to disable protection.
  • You can not make exclusions for programs you need protection to be disabled for.
  • Some programs can be disabled by end users.
  • No notification process to inform you of new updates for end user applications or the management system.
John Delaney | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • Multiple agents for different pieces of the software and they don't talk.
  • Mac install is super difficult and if I update the OS on a Mac it breaks the OS if Trend Micro Smart is not compatible with that version.
  • Communication drops to the server randomly and has to work with tech support to get it working again.
Anonymous | TrustRadius Reviewer

Support Rating

Malwarebytes Endpoint Protection

Malwarebytes Endpoint Protection 10.0
Based on 3 answers
We have used their support several times and it is always fast, professional and their staff is eager to help.
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

Trend Micro Smart Protection Suite, with XGen 7.6
Based on 8 answers
I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.
Melissa Cartee | TrustRadius Reviewer

Alternatives Considered

Malwarebytes Endpoint Protection

It provides excellent cover in terms of ransomware, and when running various testing tools to see the effectiveness, it scored much more highly than our existing product. It also has excellent recovery options, with the roll back feature. I selected it because of the experience I'd had in the past with the free tool, which is always the first choice we go to when we've had an infection on a machine that our AV has been unable to remove
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.
Anonymous | TrustRadius Reviewer

Return on Investment

Malwarebytes Endpoint Protection

  • Malwarebytes Endpoint Protection has had a HUGE positive impact on our ROI as we eliminated the need for an entire server, CALs & other licenses as well.
  • We are saving a lot of time on the management side of Malwarebytes Endpoint Protection as compared to others as it is cloud based and we are able to manage it from everywhere and not just one server. This has improved our performance and reduced expenses as well.
John Fester | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • We have stopped multiple infections of ransomware from spreading.
  • Lost some productivity when database crashed
  • Updates tend to slow system down
Anonymous | TrustRadius Reviewer

Pricing Details

Malwarebytes Endpoint Protection

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trend Micro Smart Protection Suite, with XGen

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Malwarebytes Endpoint Protection
9.0
Trend Micro Smart Protection Suite, with XGen
7.7

Support Rating

Malwarebytes Endpoint Protection
10.0
Trend Micro Smart Protection Suite, with XGen
7.6

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