What users are saying about
Top Rated
98 Ratings
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Score 9.1 out of 100
18 Ratings
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Score 9 out of 100

Likelihood to Recommend

Malwarebytes

Malwarebytes is definitely one of the top contenders in its field. As with any corporate software, there are headaches all along the way -- from implementation to daily use and support. And cost is also a factor. Although not inexpensive, Malwarebytes is comparable to its close competitors. Overall, the quality of the product shines through, and it does what it's intended to do...protect!
Anonymous | TrustRadius Reviewer

Malwarebytes Endpoint Protection

It's well suited to most environments, however, it has some compatibility issues if you need to deploy it to older operating systems that are out of support (which is understandable of course). If you work in an environment where you have older OS's in the business, the client may not be able to be installed remotely, or at all (depending on the OS). However, if the product supports the OS's you run, it's a very good product to invest in for peace of mind. I was also able to run it on the servers with no impact on their performance
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Malwarebytes
Malwarebytes Endpoint Protection
9.4
Anti-Exploit Technology
Malwarebytes
Malwarebytes Endpoint Protection
9.3
Endpoint Detection and Response (EDR)
Malwarebytes
Malwarebytes Endpoint Protection
9.8
Centralized Management
Malwarebytes
Malwarebytes Endpoint Protection
8.6
Hybrid Deployment Support
Malwarebytes
Malwarebytes Endpoint Protection
9.0
Infection Remediation
Malwarebytes
Malwarebytes Endpoint Protection
9.3
Vulnerability Management
Malwarebytes
Malwarebytes Endpoint Protection
9.5
Malware Detection
Malwarebytes
Malwarebytes Endpoint Protection
10.0

Pros

Malwarebytes

  • Low system resources, it does not slow down the whole computer when scanning or when real-time protection is enabled
  • Quick and frequent updates, usually people hate updating, but for malware/viruses, you want to be updated as possible. It takes less than 15 seconds and usually does it automatically. They usually send a few updates a day as they find more.
  • Protection features actually work when visiting known bad websites. The page will be blocked and nothing will be downloaded. It may not be what the user wants, but it's what the user needs (as the user can't know every bad website)
Kenji C | TrustRadius Reviewer

Malwarebytes Endpoint Protection

  • The initial setup with Malwarebytes Endpoint Protection is speedy and straightforward since you do not have to dedicate a server for the management side of it - it is cloud-based!
  • Reporting of malicious items is a breeze from the management web portal. I can quickly review items from my cell phone as I walk through the office, from home or wherever I am and need to check on these items. Other systems require you to VPN to your office, open software, log in, and start reviewing. But being cloud-based makes this so much simpler!
John Fester | TrustRadius Reviewer

Cons

Malwarebytes

  • One of the main things that malwarebytes is missing as a company, is phone support for its clients. All support questions has to go thru email only. This is not acceptable for issues that needs to be resolved quickly.
  • There is an issue when installing the client on a machine, it has a set amount of time where the software can register with the management server. The issue with this is, with machines that are over a wide area network, slow connection speeds can cause the software not to register. When that happens, it never re attempts to register in the future.
Anonymous | TrustRadius Reviewer

Malwarebytes Endpoint Protection

  • Premise based management tool no longer the focus of development in favor of new cloud based protection.
  • Can't migrate to cloud based protection easily and requires different licensing.
  • They released a definition package last year that caused all systems that received it to block all network access, inbound and outbound. The repair process was manual and took 15 minutes per machine to fix. The only way to learn about it was from their website and it was not easy to determine that Malwarebytes was the cause.
  • Management tool does not auto-update client programs. You need to either perform a push update or update your GPO program deployment for the new package.
  • Email alerts about clients only come in after the workstation has sent an update to the management server. The management server is not accessible over the internet, so reports from remote users can take days after the incident.
  • The anti-exploit module does not like any JAVA programs. Barracuda JAVA VPN and Supermicro SuperDoctor get blocked. There is no exception list, so you have to disable protection.
  • You can not make exclusions for programs you need protection to be disabled for.
  • Some programs can be disabled by end users.
  • No notification process to inform you of new updates for end user applications or the management system.
John Delaney | TrustRadius Reviewer

Likelihood to Renew

Malwarebytes

Malwarebytes 10.0
Based on 1 answer
The last time we renewed Malwarebytes, we renewed for a 3 year renewal. That should describe the confidence we have in the product. Plus the cost savings impact year after year.
Joe Spradlin | TrustRadius Reviewer

Malwarebytes Endpoint Protection

No score
No answers yet
No answers on this topic

Usability

Malwarebytes

Malwarebytes 10.0
Based on 2 answers
When you have a product that does the job that it describes or advertises, you have to love it. While the malware posture is always changing, we depend on products that we pay for year after year to protect us from threats, both known and unknown. I give this rating because Malwarebytes just works and you don't have to worry whether it is going to beat up other programs on your systems.
Joe Spradlin | TrustRadius Reviewer

Malwarebytes Endpoint Protection

No score
No answers yet
No answers on this topic

Support Rating

Malwarebytes

Malwarebytes 8.7
Based on 11 answers
I honestly haven't needed support for Malwarebytes because I haven't had any problems with it, whatsoever. I am giving it a 9 rating because I haven't actually had an encounter or experience with customer service or support, so it's hard to rate the actual support team since I've never had the privilege of coming into contact with them.
Jennifer Stirling | TrustRadius Reviewer

Malwarebytes Endpoint Protection

Malwarebytes Endpoint Protection 10.0
Based on 3 answers
We have used their support several times and it is always fast, professional and their staff is eager to help.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Malwarebytes

Avast and Norton's products were part of the testing for us but the cost was very high for them and the products were not light on the machine. They took up a lot of memory and slowed the computers down. Malwarebytes although may lack some feature, is a very light software.
Pritesh Patel | TrustRadius Reviewer

Malwarebytes Endpoint Protection

It provides excellent cover in terms of ransomware, and when running various testing tools to see the effectiveness, it scored much more highly than our existing product. It also has excellent recovery options, with the roll back feature. I selected it because of the experience I'd had in the past with the free tool, which is always the first choice we go to when we've had an infection on a machine that our AV has been unable to remove
Anonymous | TrustRadius Reviewer

Return on Investment

Malwarebytes

  • One of the positive impacts it has had was that it offers another layer of protection against threats in an organization. It almost seems like there is never an all-in-one solution when it comes to AV and protecting/removing threats, and that there is a benefit to running more than one product on endpoints.
  • Another positive impact it has had was it really hasn't hurt user productivity when the program runs on the end-user's system. It could scan, or even be left open, and the end-user should not experience any slowdowns.
Anonymous | TrustRadius Reviewer

Malwarebytes Endpoint Protection

  • Malwarebytes Endpoint Protection has had a HUGE positive impact on our ROI as we eliminated the need for an entire server, CALs & other licenses as well.
  • We are saving a lot of time on the management side of Malwarebytes Endpoint Protection as compared to others as it is cloud based and we are able to manage it from everywhere and not just one server. This has improved our performance and reduced expenses as well.
John Fester | TrustRadius Reviewer

Pricing Details

Malwarebytes

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Malwarebytes Endpoint Protection

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Malwarebytes
9.0
Malwarebytes Endpoint Protection
9.0

Likelihood to Renew

Malwarebytes
10.0
Malwarebytes Endpoint Protection

Usability

Malwarebytes
10.0
Malwarebytes Endpoint Protection

Support Rating

Malwarebytes
8.7
Malwarebytes Endpoint Protection
10.0

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