What users are saying about
28 Ratings
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Score 8.3 out of 100
15 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ManageEngine OpManager

Great for managing infrastructure on the same LAN. Does not work to monitor Azure/AWS metrics.
humberto martinez | TrustRadius Reviewer

Rackspace Cloud Hosting

If you need a trusted email hosting platform, Rackspace is definitely the way to go. Not only is it simple to use, but the help they're willing to provide is also outstanding. Whether you're upgrading (or even downgrading) a service, or have concerns over any use cases, they're great at providing assistance and being diligent to understand your needs. If you only require a simple email for only a few people, it may not be the way to go, but it's hard to beat the price they offer (and the clarity on that pricing as well).
Stephen Adams | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

ManageEngine OpManager
8.4
Rackspace Cloud Hosting
Automated network device discovery
ManageEngine OpManager
9.3
Rackspace Cloud Hosting
Network monitoring
ManageEngine OpManager
9.3
Rackspace Cloud Hosting
Baseline threshold calculation
ManageEngine OpManager
8.4
Rackspace Cloud Hosting
Alerts
ManageEngine OpManager
9.6
Rackspace Cloud Hosting
Network capacity planning
ManageEngine OpManager
7.1
Rackspace Cloud Hosting
Packet capture analysis
ManageEngine OpManager
7.7
Rackspace Cloud Hosting
Network mapping
ManageEngine OpManager
7.0
Rackspace Cloud Hosting
Customizable reports
ManageEngine OpManager
8.1
Rackspace Cloud Hosting
Wireless infrastructure monitoring
ManageEngine OpManager
8.7
Rackspace Cloud Hosting
Hardware health monitoring
ManageEngine OpManager
9.0
Rackspace Cloud Hosting

Pros

ManageEngine OpManager

  • Central Console for top-down view.
  • Custom alerts to alert me of high-traffic usage.
  • Custom reports for management.
Mike Maner | TrustRadius Reviewer

Rackspace Cloud Hosting

  • Racksapce is quick and helpful when contacted for support.
  • Rackspace is easy to set up and run on various email clients.
  • The service is affordable and compares well with any similar services.
  • It has a nice admin panel which is easy to follow and understand.
Anonymous | TrustRadius Reviewer

Cons

ManageEngine OpManager

  • Some legacy products is complicated to add.
  • They need to study about MIB files to customize certain values.
  • Network knowledge is needed to configure the SNMP on the routers and configure the server where the Opmanager will be so that it can reach all your networks.
Daniel J. Canto Bonilla | TrustRadius Reviewer

Rackspace Cloud Hosting

  • During a couple of planned upgrades, the timeline was a bit ambiguous.
  • There have been a few times when tech support seemed unhelpful.
  • We've hit storage/CPU limit without much notice on a unique project.
Anonymous | TrustRadius Reviewer

Usability

ManageEngine OpManager

ManageEngine OpManager 9.0
Based on 1 answer
All in one solution, easy to deploy and use. Web and mobile access.
humberto martinez | TrustRadius Reviewer

Rackspace Cloud Hosting

No score
No answers yet
No answers on this topic

Support Rating

ManageEngine OpManager

ManageEngine OpManager 9.0
Based on 4 answers
You can call or email support, they are responsive and fast to reply. ManageEngine has a knowledge base that is full of support topics, almost any issue can be resolved in it.
Mike Maner | TrustRadius Reviewer

Rackspace Cloud Hosting

Rackspace Cloud Hosting 8.0
Based on 1 answer
Honestly, if it wasn't for the way in which ticket updates are shared, it would be a ten. They provide excellent support, from sales to technical to even migration services. I've always gotten my questions answered clearly, by someone who is human. If answers were displayed via email as well, rather than just a notice that I needed to login to see a message, it would be even better.
Stephen Adams | TrustRadius Reviewer

Alternatives Considered

ManageEngine OpManager

The other competing products in functionality stack up pretty good but pricing is always a lot higher for what you get with the other solutions for small/medium sized companies use.
Ray Koch | TrustRadius Reviewer

Rackspace Cloud Hosting

I've used Google/Amazons web services. They both make it easy to accidentally incur bills for things you didn't know were billable (or forgot about). Rackspace makes it extremely clear and doesn't lure you in with so many free trials that try to lock you in at a later time
Tyler Hildebrandt | TrustRadius Reviewer

Return on Investment

ManageEngine OpManager

  • Allow proactivity in your services.
  • Reports and department KPIs.
  • Process automation for service continuity.
Daniel J. Canto Bonilla | TrustRadius Reviewer

Rackspace Cloud Hosting

  • It has helped with resolving the issues quickly. Hence we get better uptime.
  • It has helped us with notifying on the issues immediately which helped us with notifying our clients before they came to us about the website down message.
Steve Surya | TrustRadius Reviewer

Screenshots

Rackspace Cloud Hosting

Pricing Details

ManageEngine OpManager

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$245*

* per installation

Rackspace Cloud Hosting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ManageEngine OpManager
8.8
Rackspace Cloud Hosting
9.7

Usability

ManageEngine OpManager
9.0
Rackspace Cloud Hosting

Support Rating

ManageEngine OpManager
9.0
Rackspace Cloud Hosting
8.0

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