ManageEngine ADManager Plus vs. Microsoft Entra ID

ADManager is perfectly suited for reducing the human error in account creation. The templates I needed to create for this were easy and I was done within a couple of days. I am happy to sign that account creation errors has been near zero since the roll out of this application. I look forward to using more of its functionality

Incentivized

It is well suited for creating and updating and deleting employee attributes through Azure AD provisioning. But there can be some scenarios such as installation of provisioning agent documentation can be improved with proper screenshots. This will help consultants better in further implementations in future. The integration perspective is good but still the documentation available has scope of improvement.

Incentivized

• Creates user account by template
• Streamlines new hire and termination processes
• Helps generate report logs to assist with AD cleanup

Incentivized

• Microsoft Entra ID's biometric authentication improves security and streamlines user access through facial recognition and fingerprint scanning, which are reliable and practical.
• Users can easily confirm their identities using biometrics, smart cards, or PINs, increasing security without disrupting business operations.
• Microsoft Entra ID provides us with a thorough security comprehension by allowing us to effectively manage user identities, regulate access entitlements, and track authentication events.

Incentivized

• Reports can be hard to get what you need...sometimes they include fields that you don't need.
• The automation feature broke after an update and our complex automations stopped working.

Incentivized

• Support has been less responsive than we'd like. Sometimes, responses/callbacks can take days.
• There seem to be some credential conflicts with users who had "personal" accounts in the past using the same email address.
• Would like more options for chat-based troubleshooting, rather than phone or email.

Incentivized

It has been an essential tool and we have had very few problems using it. Nothing comes close that I have seen, though given how well it has worked out for us I really don't look very hard. The value is extremely high when you consider you get Microsoft Entra ID and the rest of the Microsoft 365 platform for one price.

Incentivized

Easy rollout across organizations, accessible from any device securely, and easy integration with Microsoft products and its services. Microsoft technical consulting services and team helps an organization to connect all dots which make Organization IT professionals' life easier. Easy to use hence adaption is faster and no major training needs to conduct for users.

When we first tried it, they helped us set up the templates and we got very good training from them. When we have a problem we just call or open a ticket and we get a reply right away. They are there to help.

Incentivized

Microsoft has offered Azure Active Directory as a solution for a couple of decades now, so they have seen and anticipated almost any issue that an organization may face and can therefore help. The cloud offering of Azure Active Directory offers some additional "self healing" or monitoring services that can minimize the need for a service call. However, as with most large companies supporting a fast growing market, there may be some gaps in service knowledge (and particularly processing) from the front line / tier one staff as they follow a corporate script at first contact.

Incentivized

Make sure you use a good partner. Our implementation was a bit longer and more problematic than we expected. Our partner got it done, but, in my opinion, some of their inexperience and staffing issues were evident.

Incentivized

We did not research any other applications. ADManager Plus was the first that appeared in our search. After a demo with their sales team, it was apparent that this was the application we wanted. The price was perfect too. We ordered it right away and implemented it within a couple of weeks.

Incentivized

Microsoft seems to be the better service for cloud identity syncing and is still a leader in this realm. Their service is reliable, and we use it with all of our clients. Compared to Okta, the cost is more affordable and they include a lot of services in the Microsoft licensing plans. This makes it the better option for most cases.

Incentivized

The features are getting addresses per requirements and their value for Money. The proposed ROI and actual ROI build confidence.

Microsoft Professional Services' technical knowledge is appreciable as consultants design the solution as per customer requirements. Mapping of features per user specifications and assisting Customer IT engineers to implement so they can manage and administer the services.

• This tool has reduced the time taken to on-board users.
• This tool can do mass user creation and deletion.
• Managing user changes is simplistic with this tool.

Incentivized

• I believe that the reduction in requests for lost access passwords has been considerably reduced by 20%.
• There has been an increase in the productivity of each user who has used Entra ID; what these types of programs do is act as a motivator for users so that they can work more comfortably and avoid procrastinating.

Incentivized