ManageEngine AlarmsOne vs. Zenduty

It is best suited for Server Environments and Enterprises which have their IT infrastructure spread over a wide and different geographical location because since it is cloud based, monotoring can be be done from a single interface, it even comes with a mobile app so you dont allways have to be in fron of your laptop or Dasboard Screen to be able to do helth check or to have visibilty on occurences in the environment.

Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as Datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts.

Incentivized

• It monitors your networks, server and application infrastructure availability and health.
• It also intergrates with third party tools by raising tickets and incidents for the service desk.
• The fact that it is cloud based allows monitoring from one interface accross large Enterprises which have their infrastructure spread ccross te globe.

• Real time alerts on critical events
• Incidents management
• Tasks delegations and personalised communications

Incentivized

• It seems it was mainly designed for server environments, if applied to serverless environments the pricis will not be justified.
• It picks up on alerts and event logs but does not pick up on critical services especially pn Microsoft servers which may have stopped.
• Installation and configuration was a challenge and we finally got close to the desired results through trial and error.

• Escalation option is limited, only straightforward top down even after re-assigning
• Override interface is confusing
• Lack of mobile app alerts and notifications

Incentivized

The user interface is extremelely user friendly despite the challenges we experienced during the setup stages, The real time monitoring is also worth complimenting, its like having a birds-eye view of your whole infrustructure and trust me our infrastructure is massive, spreading accross 3 continents. Aided with the mobile app, you can monitor your environment from almost anywhere at anytime. It allows for some degree of customisation so you can tune it to meet your specific needs.

Ecosystem of ManageEngine which makes the tool choose in top of the list

Incentivized

Zenduty helps realise tangible impact of the incident resolution by detailed demos. Zenduty pricing is highly competitive and customised compared to other competitors. Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority. Zenduty integration is super quick and easy. Zenduty can also be integrated with other tools such as Slack, gmail for real time updates.

Incentivized

• Its ability to intergrate with ticket logging systems certainly cuts the need for human resources to manually do health checks and lod tickets with service desk against the alerts raised.
• Once set up, the dashboards are easy to understand even for non technical staff so there isnt need for too much to be invested in training.
• It allows for customisation to suit our organisations specific business objectives.

• Decreased incidents by 40%
• Decrease in incident resolution and escalation time by 50%
• Increase in CSAT score by 40%

Incentivized