ManageEngine Applications Manager vs. Scout APM

It has strength in collecting information through SSH, WMI, Telnet, SNMP, http, https, MSSQL ports (several types of DB postgresql, db2, SAP MaxDB, HANA which we must monitor).The information it extracts is very useful to us since each type of monitor gives us visibility of what happens internally in them.The truth is that the needs that we have had during these years, ManageEngine Application Manager has been able to cover them especially with business core (ERP) with monitoring of SAP Server and SAP CCMS.

Incentivized

To me, it's the best APM out there for a Rails application. It is really easy to set up, configure and start debugging any kind of bad-performing endpoint. We have solved issues going from High Response Time to Memory Leaks/Bloats. All of this can be achieved even if you are hosting your app in a PaaS like Heroku. (Where sometimes is difficult to install an agent like in other vendors).

Incentivized

• Intuitive ease of the administration interface
• Improvements and security fixes that are quickly integrated with frequent updates
• Visibility into the status of our services and the end user experience (End to End)
• Reports associated with attributes of services, applications or containers that help us detect certain flaws in our services.

Incentivized

• Rails instrumentation
• Segmentation by controllers and sometimes methods
• Detecting low performing endpoints

Incentivized

• Plugin Quirks where it times out
• Navigation through some of the screen seems a bit confusing
• Consistency such as where license info is location between op and app manager are in different places. Better if it were consistent
• Maintenance schedules in different locations in both Op and App manger product, needs consistency. They are all Zoho products!!

Incentivized

• Errors (is a new functionality but I didn't get well how it can replace rollbar for example).
• Usage measuring: In some cases is easy to get "disabled" due to a peak of bad requests.
• Editing app's names

Incentivized

For the the trust, security and support that ManageEngine Application Manager has given us, for 12 years as clients, has made us very satisfied and grateful for the response times to resolve doubts or needs that we have had.

Incentivized

The intuitive ease of the administration interface, the new features, improvements and security fixes that are quickly integrated with frequent updates. Tuning or more detailed reports associated with attributes of services, applications or containers that help us detect certain flaws in our services. The capacity for improvements that are implemented and the ease of integrating new monitors into the product, which we need, gives us the speed and ease of preventing interruptions or events that helps us avoid.

Incentivized

The trust, security and support that ManageEngine Application Manager has given us, for 12 years as clients, has made us very satisfied and grateful for the response times to resolve doubts or needs that we have had.

Incentivized

Other solutions like Microsoft EM and SCCM can be interdependent and cause all sorts of issues and additional costs. I think software should be optionally integrated and work on its own as a standalone solution. I like that ManageEngine allows for specific use of its software and not forcing users into an unneeded license or contract.

Incentivized

We have preferred Scout APM over Datadog due to: - Easy to configure and install on Heroku Platform (Datadog's agent can give some trouble when installing it on Heroku's Dynos) - Easy to monitor normal behavior and be actionable on endpoints who are out of normal - It has an easier pricing which facilitates to make predictions on budget

Incentivized

• By providing valuable insights into application performance and resource utilization, it has contributed to better decision-making and resource allocation.
• It has helped us identify and resolve performance issues more quickly, minimizing the impact on business operations.
• ManageEngine Application Manager has improved our ability to monitor and manage critical applications, reducing downtime and improving overall productivity.

Incentivized

• Speed to solve incidents
• Easy to monitor new endpoints or deployments
• Easy to monitor background jobs (like sidekiq)

Incentivized