What users are saying about
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Top Rated
198 Ratings
23 Ratings
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Score 8.5 out of 100

Spiceworks

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Top Rated
198 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

ManageEngine Desktop Central

ManageEngine Desktop Central is an all-in-one solution for patch management, software deployment, inventory, and remote access. It is cheaper than buying multiple solutions.
Ray Koch | TrustRadius Reviewer

Spiceworks

Spiceworks is well suited for Information Technology departments who have a limited budget. The free version of this software is one of the best tools to help a security practitioner perform a risk analysis on their network. Other similar tools that are free are limited in the IP ranges that they can scan, but not Spiceworks. I can scan several subnets with this tool. Another cool feature is that I don't have to visit each workstation on our network to obtain information about it. Spiceworks gives me all the information I need right at my own desktop. Spiceworks is well suited for small IT shops and small security departments. Other tools of this capability will cost you thousands
BART HUNTER | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ManageEngine Desktop Central
Spiceworks
8.5
Organize and prioritize service tickets
ManageEngine Desktop Central
Spiceworks
8.6
Expert directory
ManageEngine Desktop Central
Spiceworks
8.2
Subscription-based notifications
ManageEngine Desktop Central
Spiceworks
8.2
ITSM collaboration and documentation
ManageEngine Desktop Central
Spiceworks
8.0
Ticket creation and submission
ManageEngine Desktop Central
Spiceworks
9.0
Ticket response
ManageEngine Desktop Central
Spiceworks
9.1

Self Help Community

ManageEngine Desktop Central
Spiceworks
8.7
External knowledge base
ManageEngine Desktop Central
Spiceworks
9.2
Internal knowledge base
ManageEngine Desktop Central
Spiceworks
8.2

Multi-Channel Help

ManageEngine Desktop Central
Spiceworks
8.4
Customer portal
ManageEngine Desktop Central
Spiceworks
8.7
IVR
ManageEngine Desktop Central
Spiceworks
9.0
Social integration
ManageEngine Desktop Central
Spiceworks
7.9
Email support
ManageEngine Desktop Central
Spiceworks
8.5
Help Desk CRM integration
ManageEngine Desktop Central
Spiceworks
7.7

Pros

ManageEngine Desktop Central

  • System inventory - ManageEngine scans every computer, listing a detailed report of all hardware and software.
  • Patch management - Microsoft products and most third party software receive security updates on a regular schedule without user intervention.
Anonymous | TrustRadius Reviewer

Spiceworks

  • Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
  • Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
  • Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
Andrew Shannon | TrustRadius Reviewer

Cons

ManageEngine Desktop Central

  • The filters could be improved.
  • Configurations for the registry are a bit difficult.
  • No other improvements that I can think of.
Neil Johnson | TrustRadius Reviewer

Spiceworks

  • As a user, I would like to have a login where I can track my specific requests in one place
  • We currently have a link that we access to enter our requests-it would be cool if we could initiate via email plugin
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ManageEngine Desktop Central

ManageEngine Desktop Central 6.0
Based on 1 answer
The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
Anonymous | TrustRadius Reviewer

Spiceworks

Spiceworks 8.5
Based on 28 answers
There is no contract to renew, since it's free. Spiceworks has helped me so much that I couldn't imagine trying to replace it with a different product. I'd have a hard time finding a single product that does everything that Spiceworks does, let alone one that does it as well as Spiceworks and for free
Chris Johnson | TrustRadius Reviewer

Usability

ManageEngine Desktop Central

No score
No answers yet
No answers on this topic

Spiceworks

Spiceworks 10.0
Based on 6 answers
1. Its free.2. Its easy to install.3. You can have it up and running in under 1-hour.4. You get dashboards that are easy to read so you know the state of your network.5. You can create your own reports and not just the ones already installed.6. Excellent tool for network administrators and security practitioners.7. Did I mention that its free?
BART HUNTER | TrustRadius Reviewer

Reliability and Availability

ManageEngine Desktop Central

No score
No answers yet
No answers on this topic

Spiceworks

Spiceworks 10.0
Based on 3 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager | TrustRadius Reviewer

Support

ManageEngine Desktop Central

ManageEngine Desktop Central 8.0
Based on 3 answers
They do an excellent job but there is always a little room for improvement. Otherwise they do an excellent job!
Ray Koch | TrustRadius Reviewer

Spiceworks

Spiceworks 8.5
Based on 23 answers
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
Anonymous | TrustRadius Reviewer

Implementation

ManageEngine Desktop Central

No score
No answers yet
No answers on this topic

Spiceworks

Spiceworks 10.0
Based on 6 answers
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
Jennifer Metcalf | TrustRadius Reviewer

Alternatives Considered

ManageEngine Desktop Central

I've used RDP for remote control. I've used WSUS to deploy patches. I've used various methods to achieve nearly silent install of software. The great thing about ManageEngine Desktop Central is that it is all under one umbrella with one interface.
Steve P | TrustRadius Reviewer

Spiceworks

I've used a specialized home based Notes database system prior to Spiceworks. That system was a kludge and outgrew what it originally was supposed to be. We had to make things work in it. Spiceworks is a generic system that while basic allows you to track your issues. It's a good system to use for a small shop.
Andrew Murphy | TrustRadius Reviewer

Return on Investment

ManageEngine Desktop Central

  • Desktop Central has been the perfect tool for deploying software remotely to all of our locations in North America.
  • The hardware and software reports we have provided upper management have provided all the information that was required.
  • The remote desktop connection tool is our preferred method to providing remote assistance.
Tom Parker | TrustRadius Reviewer

Spiceworks

  • Spcieworks has saved me time looking for certain machines that might be online—positive.
  • Spiceworks is free, so I am able to manage my inventory for no cost —positive.
  • I can quickly look up what computer a user is logged into when troubleshooting over the phone. This is priceless—positive.
Michael Timms | TrustRadius Reviewer

Pricing Details

ManageEngine Desktop Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Spiceworks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ManageEngine Desktop Central
9.0
Spiceworks
8.7

Likelihood to Renew

ManageEngine Desktop Central
6.0
Spiceworks
8.5

Usability

ManageEngine Desktop Central
Spiceworks
10.0

Reliability and Availability

ManageEngine Desktop Central
Spiceworks
10.0

Performance

ManageEngine Desktop Central
Spiceworks
8.0

Support

ManageEngine Desktop Central
8.0
Spiceworks
8.5

Implementation

ManageEngine Desktop Central
Spiceworks
10.0

Scalability

ManageEngine Desktop Central
Spiceworks
10.0

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