ManageEngine Endpoint Central is fantastic for a set and forget patching tool. This is great for the Windows clients that we have and provides good reporting and ensures machines are kept up to date and gives us good reporting on which machines are vulnerable in our organisation. Linux machines are not as well handled due to the multiple flavours of Linux that are out there. ManageEngine Endpoint Central only manages specific versions of Mac and Linux so it is best to check compatability ahead of time.
If you are looking for a software that looks decent but is not something you truly rely on, this is it. I have had bad experiences with IBM Tivoli Monitoring reporting on system errors that were not evident on the systems themselves at all. There is a lot of specific alerting you can set up which is nice.
More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
WSUS (provided by Microsoft) is a MUCH inferior product, no flexibility at all, updates when it wants and how it wants and was generally not suit for purpose. In addition, endpoint offers all the other functionality that WSUS doesn't (as said earlier in my review, remote control, endpoint security and much more).
We selected IBM Tivoli Monitoring as a bundle deal, other than that I would have probably gone with another vendor. We use Brocade Network Advisor for our SAN also which I would suggest to anyone over this software. The software has not been that reliable for me since we started using it.
With software metering, the real use of applications by users has been identified; in this case, when the license renewal date arrives, users who do not use this application have stopped renewing it. This has achieved savings for the business.
The deployment of images has made the onboarding of collaborators faster, this means less downtime and more productivity for the company.
By having the laptops patched and without vulnerabilities, there is greater productivity, because the equipment is no longer out of service due to an attack or vulnerability.
