26 Ratings
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Score 8.6 out of 100
47 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

ManageEngine Desktop Central

Simple to use for managing endpoints (mass deployments, imaging, remote control) [and] simple to learn for new users. Simple to implement.Not very good at reporting Software Inventory and not suitable for controlling non-office assets (Additional add-on needed).
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

It's best suited for large/multinational organisations with complex networks with limited qualified personnel across every location. However, I wouldn't recommend it for a small organisation with a very simple network architecture.
Victor Adebayo | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

ManageEngine Desktop Central
Ipswitch WhatsUp Gold
6.7
Automated network device discovery
ManageEngine Desktop Central
Ipswitch WhatsUp Gold
8.0
Network monitoring
ManageEngine Desktop Central
Ipswitch WhatsUp Gold
7.7
Alerts
ManageEngine Desktop Central
Ipswitch WhatsUp Gold
8.9
Network capacity planning
ManageEngine Desktop Central
Ipswitch WhatsUp Gold
4.6
Packet capture analysis
ManageEngine Desktop Central
Ipswitch WhatsUp Gold
5.1
Network mapping
ManageEngine Desktop Central
Ipswitch WhatsUp Gold
6.4
Customizable reports
ManageEngine Desktop Central
Ipswitch WhatsUp Gold
6.3
Wireless infrastructure monitoring
ManageEngine Desktop Central
Ipswitch WhatsUp Gold
4.5
Hardware health monitoring
ManageEngine Desktop Central
Ipswitch WhatsUp Gold
8.7

Pros

ManageEngine Desktop Central

  • System inventory - ManageEngine scans every computer, listing a detailed report of all hardware and software.
  • Patch management - Microsoft products and most third party software receive security updates on a regular schedule without user intervention.
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Monitoring the connection; performance, switching, and issues. We use a broadband connection for our primary and a cellular backup for the secondary. While we use routing protocols to make this switch and WhatsUp isn't used for Syslog monitoring. it alerts us within seconds.
  • Backup configurations and archiving. WhatsUp does this particularly well. I use it for both Cisco routers and switches.
  • The diagram feature is nice. Though I don't use it as much because of the size of our structure, it does come in handy for mapping routes of all traffic.
Jamie Elliott | TrustRadius Reviewer

Cons

ManageEngine Desktop Central

  • Sometimes it will report that systems are missing patches when they are really not.
  • I wish it was able to pull warranty details for computers directly instead of having to enter manually.
Ray Koch | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Sales staff can be a bit pushy in terms of selling more product than you need. This is not unique to What's Up but it can be a bit unwelcome once you have already purchased the product.
  • Updates could be a little easier but overall not too bad. Once or twice we have had to start over with a new server when upgrading to a major numbered revision.
  • IIS site can be a bit slow at times. This could just be our setup but I have noticed that it can be slow to respond during high traffic times. It does always respond and work properly but the wait time to move from screen to screen could be lower.
John Glenn | TrustRadius Reviewer

Likelihood to Renew

ManageEngine Desktop Central

ManageEngine Desktop Central 6.0
Based on 1 answer
The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

No score
No answers yet
No answers on this topic

Usability

ManageEngine Desktop Central

ManageEngine Desktop Central 9.0
Based on 1 answer
Responds well to basic needs:1. Update2. Image/Re-image endpoints3. Mass deployment4. Pop-Up communications
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

No score
No answers yet
No answers on this topic

Support Rating

ManageEngine Desktop Central

ManageEngine Desktop Central 8.0
Based on 5 answers
They do an excellent job but there is always a little room for improvement. Otherwise they do an excellent job!
Ray Koch | TrustRadius Reviewer

Ipswitch WhatsUp Gold

Ipswitch WhatsUp Gold 5.3
Based on 2 answers
Not too much to support as it doesn't do that much.
Reggie Pauling | TrustRadius Reviewer

Alternatives Considered

ManageEngine Desktop Central

We selected ManageEngine Desktop Central because it is easy to implement, and their support is very good. It has very good functionality, rolled into one, in how well it handles these features. Also, there is nothing that compares to the cost-effective nature of this product. We recommend ManageEngine Desktop Central. It's one of the best solution from the market.
Neil Johnson | TrustRadius Reviewer

Ipswitch WhatsUp Gold

For the sake of simplicity, WhatsUp Gold is better. It is cheaper and more cost-effective for what we need. I am sure it will scale up easily in the future if that growth comes.
Michael Singh | TrustRadius Reviewer

Return on Investment

ManageEngine Desktop Central

  • The impact has been positive. Being able to manage entire sets of assets, rather than addressing them one at a time, has been huge. The ability to deploy an application without disturbing an end-user is great as well.
  • No negative impact on ROI.
Steve P | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Ability to maintain network equipment inventory and health reports.
  • Inability to make the backups of the device using scripting or configurations of network devices.
  • Less graphical representation of circuit or network traffic.
Anonymous | TrustRadius Reviewer

Screenshots

ManageEngine Desktop Central

Pricing Details

ManageEngine Desktop Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ipswitch WhatsUp Gold

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

ManageEngine Desktop Central
8.8
Ipswitch WhatsUp Gold
5.5

Likelihood to Renew

ManageEngine Desktop Central
6.0
Ipswitch WhatsUp Gold

Usability

ManageEngine Desktop Central
9.0
Ipswitch WhatsUp Gold

Support Rating

ManageEngine Desktop Central
8.0
Ipswitch WhatsUp Gold
5.3

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