Manhattan Active® Customer Engagement vs. Pega Customer Service
Manhattan Active® Customer Engagement vs. Pega Customer Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Manhattan Active® Customer Engagement | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A | |
Pega Customer Service | N/A | Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition. | N/A |
Manhattan Active® Customer Engagement | Pega Customer Service | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Manhattan Active® Customer Engagement | Pega Customer Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Manhattan Active® Customer Engagement | Pega Customer Service | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 9.6 out of 10 | Bright Pattern Contact Center Score 9.6 out of 10 |
Enterprises | Bright Pattern Contact Center Score 9.6 out of 10 | Bright Pattern Contact Center Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Manhattan Active® Customer Engagement | Pega Customer Service | |
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Likelihood to Recommend | 8.0 (1 ratings) | 7.6 (2 ratings) |
Manhattan Active® Customer Engagement | Pega Customer Service | |
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Likelihood to Recommend | Manhattan Associates
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Pros | Manhattan Associates
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Cons | Manhattan Associates
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Alternatives Considered | Manhattan Associates
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Return on Investment | Manhattan Associates
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ScreenShots | Pega Customer Service Screenshots |