Manhattan Active® Customer Engagement vs. Vonage Communications APIs

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Manhattan Active® Customer Engagement
Score 8.0 out of 10
N/A
A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
Vonage Communications APIs
Score 9.2 out of 10
N/A
Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With a comprehensive suite of communication channels, a global platform, and expert support, users can abstract the complexity of communications and innovate faster.N/A
Pricing
Manhattan Active® Customer EngagementVonage Communications APIs
Editions & Modules
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Offerings
Pricing Offerings
Manhattan Active® Customer EngagementVonage Communications APIs
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Manhattan Active® Customer EngagementVonage Communications APIs
Top Pros

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Top Cons

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Best Alternatives
Manhattan Active® Customer EngagementVonage Communications APIs
Small Businesses
Simplify360
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Score 7.8 out of 10
Telegram
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Score 8.6 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.6 out of 10
Telegram
Telegram
Score 8.6 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.6 out of 10
Telegram
Telegram
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Manhattan Active® Customer EngagementVonage Communications APIs
Likelihood to Recommend
8.0
(1 ratings)
7.1
(3 ratings)
Usability
-
(0 ratings)
7.2
(2 ratings)
Support Rating
-
(0 ratings)
6.7
(2 ratings)
User Testimonials
Manhattan Active® Customer EngagementVonage Communications APIs
Likelihood to Recommend
Manhattan Associates
The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
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Vonage
While there are likely a variety of scenarios that would work well with Vonage [Communications APIs (formerly Nexmo)], implementations that need transactional message and response actions are a great fit. Our experience with transactional messaging has been really good and we are continuing to look at opportunities to expand our usage of this part of their service.
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Pros
Manhattan Associates
  • Permanently Adaptive.
  • Seamlessly Integrated.
  • Greater Visibility.
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Vonage
  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.
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Cons
Manhattan Associates
  • User Interface.
  • Data Security.
  • API's
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Vonage
  • Written documentation and discovery could be a lot better.
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Usability
Manhattan Associates
No answers on this topic
Vonage
The overall usability of Vonage [Communications APIs (formerly Nexmo)] system for message delivery is sufficient for our implementation. Some improvements and additional reporting options in the account administration interface would increase our utilization of the post-delivery data further in order to provide further value-added features for our clients.
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Support Rating
Manhattan Associates
No answers on this topic
Vonage
The product feels a bit like a black box since it's built to be an off-the-shelf solution so sometimes it feels like the only way to really understand it is to talk to an engineer directly as the documentation is so-so.
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Alternatives Considered
Manhattan Associates
Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
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Vonage
Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers. When we have to build a new website we are going to support the solution with Nexmo.
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Return on Investment
Manhattan Associates
  • Implementation of the whole supply chain and fulfilment.
  • Better Data Management.
  • Effective use of configurations.
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Vonage
  • Allowed us to go to market faster (positive).
  • Greatly limits our claim to quality as the ceiling on video quality is lower than other platforms (negative).
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