ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.
$10
per month
Microsoft Copilot
Score 9.0 out of 10
N/A
For enterprises, Microsoft 365 Copilot (or just Microsoft Copilot) is a generative AI operating as an intelligent virtual assistant for work. Through a chat interface, business users can use it to solve a variety of complex tasks.
$31.50
per month per user
Pricing
ManyChat
Microsoft Copilot
Editions & Modules
500 Subscribers
$10.00
per month
1,000 Subscribers
$15.00
per month
2,500 Subscribers
$25.00
per month
5,000 Subscribers
$45.00
per month
10,000 Subscribers
$65.00
per month
15,000 Subscribers
$95.00
per month
20,000 Subscribers
$125.00
per month
25,000 Subscribers
$145.00
per month
25,001+ Subscribers
Contact Sales
Microsoft Copilot
$31.50
per month per user
Offerings
Pricing Offerings
ManyChat
Microsoft Copilot
Free Trial
No
No
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
—
Pricing shown is based on an annual commitment. Discount available for annual payment.
I found that ManyChat is a strong tool when receiving incoming messages, being able to create a tree of potential responses based on options given to the initiator. There is also a huge potential for complex automation (as long as the environment required by Facebook in order to send outgoing messages is maintained).
While Copilot isn’t perfect, I find it very beneficial for my work. For example, although I wish the email reply feature were more refined, it does help me get started. The seamless integration between Copilot and all my Microsoft 365 apps is a huge plus. Additionally, having Microsoft Copilot during Teams meetings has been a valuable asset. Overall, it significantly increases my productivity.
Copilot is excellent at formulating responses to emails that I receive from authors and customers.
Copilot is extremely useful while working on Excel. You don't need to remember formulas in Excel. Just write a prompt and tell Copilot what you want to do with the data, and it will give you the exact formula to use.
Copilot is also great at editing any content I need to review. All I have to do is copy paste the content in the prompt bar and ask copilot to check for grammatical errors in the content and gives an immediate response highlighting all the errors.
Honestly, the only thing I don't like about ManyChat is their support. It seems to be almost non existent. However, that concern is negated by having a fantastic user base that helps each other out on Facebook.
ManyChat is a great tool, provides loads of features, integrations and just saves you a whole load of time once all set up. If you aren't tech-savvy or used to how digital marketing tools work, it can appear complicated. That's how I felt initially 2 years ago, and after watching tutorials online I had a better understanding of it. This is why I rated it a 7, as it's not a tool that you can just play around with and guess how it works. There's definitely a learning curve with it so I recommend doing the free training and watching video tutorials.
I appreciate most of what Copilot offers so far. However, I wish Copilot Studio provided more functionality. Currently, I find it easier to create a custom GPT in ChatGPT. When trying to generate the same automated process, ChatGPT feels more intuitive. That said, because ChatGPT doesn’t integrate with my Microsoft 365 apps, Copilot has an advantage. I believe it will continue to improve.
There is room for improvement but frankly, we haven't had the need to request for support. Everything is pretty easy to setup and there are very useful video explanation guides and walkthroughs on ManyChat's YouTube channel. The only challenge we have had was to integrate it with Zapier, it's a bit tricky because you need to do a setup workaround first, but nothing too complicated.
I've worked in the past with Chatfuel. However, I decided to switch to ManyChat due to a variety of reasons. Overall, ManyChat offers much more functionality out of the box (e.g., Facebook comments tool), sequence builders are much more intuitive. Also, they provide flexible pay as you go pricing plan, which is perfect for a startup like us.
Since we use Microsoft 365 apps in our day-to-day work, we didn't have to choose Copilot over any other AI. It just came with the subscription. However, I would still use it over ChatGPT because Copilot is integrated with all the major Microsoft apps that we use. We dont need to log into a separate AI over a browser. I also think our company data is far more secure while we use Copilot
For the intended application, we experienced a negative ROI due to the inconsistency in the ability to maintain the automation without incoming responses. Since it is a free service that was meant to lead to paid services organically, the inconsistencies prevented the desired outcome.
We did experience a higher conversion rate with basic incoming messages with questions about services or products due to the ability to have pre-created responses and direction immediately supporting the prospect.
