MaritzCX vs. Sitecore Discover

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MaritzCX
Score 7.0 out of 10
N/A
N/AN/A
Sitecore Discover
Score 8.3 out of 10
N/A
Sitecore Discover, formerly Reflektion, is a customer centric personalization platform that optimizes customer experiences on an individual basis in real time.N/A
Pricing
MaritzCXSitecore Discover
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MaritzCXSitecore Discover
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
MaritzCXSitecore Discover
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
MaritzCX
6.0
1 Ratings
26% below category average
Sitecore Discover
-
Ratings
Survey templates7.01 Ratings00 Ratings
Themes6.01 Ratings00 Ratings
Custom logo/branding5.01 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
MaritzCX
8.0
1 Ratings
7% below category average
Sitecore Discover
-
Ratings
Changes to live survey6.01 Ratings00 Ratings
Question design help9.01 Ratings00 Ratings
Multiple question types9.01 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
MaritzCX
7.0
1 Ratings
17% below category average
Sitecore Discover
-
Ratings
Survey logic flexibility7.01 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
MaritzCX
6.8
1 Ratings
19% below category average
Sitecore Discover
-
Ratings
Response tracking8.01 Ratings00 Ratings
Data export5.01 Ratings00 Ratings
Standard reports8.01 Ratings00 Ratings
Custom reports5.01 Ratings00 Ratings
Analytics8.01 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
MaritzCX
7.0
1 Ratings
18% below category average
Sitecore Discover
-
Ratings
Access controls5.01 Ratings00 Ratings
Compliance9.01 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
MaritzCX
5.0
1 Ratings
47% below category average
Sitecore Discover
-
Ratings
Respondent restrictions5.01 Ratings00 Ratings
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All AlternativesView all alternativesView all alternatives
User Ratings
MaritzCXSitecore Discover
Likelihood to Recommend
8.0
(1 ratings)
9.0
(2 ratings)
User Testimonials
MaritzCXSitecore Discover
Likelihood to Recommend
MaritzCX
I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Read full review
Sitecore
Reflektion is very well suited for ecommerce sites that are looking to provide their customers meaningful product recommendations tailored to their specific user experience on our site. We are also beginning to use Reflektion for search results. If you find that your customer base uses your search bar or is having issues with their search experience, Reflektion offers a great auto complete search results feature. We have a sister site that only offers a small catalog of products and we do no use the auto search results feature on this site. If your company has a small catalog the search results tool may not be as effective. I cannot think of a scenario in which an ecommerce site would not find it helpful to provide customized product recommendations to their customers.
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Pros
MaritzCX
  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Read full review
Sitecore
  • Reflektion provides individualized results based off each customer's unique browse experience on the site. This is beneficial because it gets more accurate results than segmenting customers by certain behaviors consistent with other customers.
  • Reflektion is responsive to our business. They treat each request with professionalism and work to find solutions quickly.
  • Reflektion has several beneficial features to further enhance the customer experience through a learning environment. Reflektion learns synonyms and is able to adjust for more accurate results. They also provide full page results with faceted navigation which leverages the individualized learning into the product results specific for each customer in a seamless integration with the site.
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Cons
MaritzCX
  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
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Sitecore
  • While I mentioned that training our team in using the Reflektion dashboard was quite pain free, the dashboard can get a little overwhelming to a first time user. There are a lot of options and customization features available that can be intimidating at first.
  • There isn't really too much for us to criticize with Reflektion. As I said, we switched from another product to Reflektion and so far have had almost no issues. When they do come up, the Reflektion team has been very helpful.
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Alternatives Considered
MaritzCX
MaritzCX was actually to only survey software I have used. No comparison to describe in this section
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Sitecore
Reflektion is a very cost-effective, complete solution providing individualization for preview search, product recommendations, full page search, and content. Compared to the other services they offered more features utilizing SOLR results but with continued learning. Other services didn't have the full list of capabilities or were much more expensive.
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Return on Investment
MaritzCX
  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
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Sitecore
  • Increasing conversion rate is almost always the goal when we start a new project and it is safe to say that Reflektion has helped us increase conversion rate for customers clicking through product recommendations.
  • With our previous recommendations engine, tweaking and customizing the recommendations on our site was not nearly as effective or easy as it is with Reflektion. This has saved us countless hours in dev and manual operations work.
  • We have not seen any negative impacts of Reflektion and hope this continues.
Read full review
ScreenShots

Sitecore Discover Screenshots

Screenshot of Screenshot of Product MerchandisingScreenshot of Instant Visual Search