What users are saying about
2 Ratings
36 Ratings
2 Ratings
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Score 8.1 out of 100
36 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

MaritzCX

I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Kate Burk | TrustRadius Reviewer

UserZoom

It is expensive. It is warrented if your organization has a high volume of studies and is mature enough to do more than qualitative usability testing. On the other hand, if you find yourself doing many surveys (large or small), usability tests, etc. there is cost savings due to the recruiting cost being the only thing you pay for... by the way, you will have to figure out how the coordinate the recruiting, but UserZoom is so helpful with this process and I think recently they have made efforts to bring those solutions in house.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

MaritzCX
6.0
UserZoom
Survey templates
MaritzCX
7.0
UserZoom
Themes
MaritzCX
6.0
UserZoom
Custom logo/branding
MaritzCX
5.0
UserZoom

Survey Content

MaritzCX
8.0
UserZoom
Changes to live survey
MaritzCX
6.0
UserZoom
Question design help
MaritzCX
9.0
UserZoom
Multiple question types
MaritzCX
9.0
UserZoom

Survey Logic

MaritzCX
7.0
UserZoom
Survey logic flexibility
MaritzCX
7.0
UserZoom

Survey Reporting & Analytics

MaritzCX
6.8
UserZoom
Response tracking
MaritzCX
8.0
UserZoom
Data export
MaritzCX
5.0
UserZoom
Standard reports
MaritzCX
8.0
UserZoom
Custom reports
MaritzCX
5.0
UserZoom
Analytics
MaritzCX
8.0
UserZoom

Survey Administration & Security

MaritzCX
7.0
UserZoom
Access controls
MaritzCX
5.0
UserZoom
Compliance
MaritzCX
9.0
UserZoom

Survey Distribution

MaritzCX
5.0
UserZoom
Respondent restrictions
MaritzCX
5.0
UserZoom

Pros

MaritzCX

  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Kate Burk | TrustRadius Reviewer

UserZoom

  • Offers a wide variety of testing types: Click Testing, Card Sorting, and Screen Recording.
  • Post-Test Reporting helps make sense of the pass/failure rate of certain tasks (and participants).
  • It is relatively easy to add and edit tasks for users.
Joshua Melder | TrustRadius Reviewer

Cons

MaritzCX

  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
Kate Burk | TrustRadius Reviewer

UserZoom

  • Though detailed, instructions can be a touch confusing.
  • Can be hard to use and not the most intuitive for a complete beginner
  • Interface a bit dated
Craige Hardel | TrustRadius Reviewer

Likelihood to Renew

MaritzCX

No score
No answers yet
No answers on this topic

UserZoom

UserZoom 10.0
Based on 1 answer
I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
Anonymous | TrustRadius Reviewer

Usability

MaritzCX

No score
No answers yet
No answers on this topic

UserZoom

UserZoom 7.0
Based on 1 answer
It passes, but can be cumbersome for people not used to usability tools. As good as their application is, it can be a touch distracting navigating or guessing where things may be. With that said, UserZoom does most things well.
Craige Hardel | TrustRadius Reviewer

Support Rating

MaritzCX

No score
No answers yet
No answers on this topic

UserZoom

UserZoom 7.5
Based on 2 answers
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
Joshua Melder | TrustRadius Reviewer

Alternatives Considered

MaritzCX

MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Kate Burk | TrustRadius Reviewer

UserZoom

Most comparative products that we've used/seen are in-house developed tools, data scientist-based research with a few other tools used in the process such as Validately. UserZoom is a nearly perfect tool as results are real-time, authentic and can capture real-experience results at scale. The increase in pricing came when so few purpose-built alternatives followed suit.
Jackie Bassett | TrustRadius Reviewer

Return on Investment

MaritzCX

  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Kate Burk | TrustRadius Reviewer

UserZoom

  • Validate suspected usability issues by having users validate our hypotheses
  • Provide a starting point to build a usability testing department, part of the UX department
Andres Podesta | TrustRadius Reviewer

Pricing Details

MaritzCX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UserZoom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MaritzCX
8.0
UserZoom
8.4

Likelihood to Renew

MaritzCX
UserZoom
10.0

Usability

MaritzCX
UserZoom
7.0

Support Rating

MaritzCX
UserZoom
7.5

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