MaritzCX vs. Zoho CRM Plus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MaritzCX
Score 7.0 out of 10
N/A
N/AN/A
Zoho CRM Plus
Score 8.2 out of 10
N/A
Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.
$59
per month per user
Pricing
MaritzCXZoho CRM Plus
Editions & Modules
No answers on this topic
Basic
$57
per month per user
Offerings
Pricing Offerings
MaritzCXZoho CRM Plus
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
MaritzCXZoho CRM Plus
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
MaritzCX
6.0
1 Ratings
26% below category average
Zoho CRM Plus
-
Ratings
Survey templates7.01 Ratings00 Ratings
Themes6.01 Ratings00 Ratings
Custom logo/branding5.01 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
MaritzCX
8.0
1 Ratings
7% below category average
Zoho CRM Plus
-
Ratings
Changes to live survey6.01 Ratings00 Ratings
Question design help9.01 Ratings00 Ratings
Multiple question types9.01 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
MaritzCX
7.0
1 Ratings
17% below category average
Zoho CRM Plus
-
Ratings
Survey logic flexibility7.01 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
MaritzCX
6.8
1 Ratings
19% below category average
Zoho CRM Plus
-
Ratings
Response tracking8.01 Ratings00 Ratings
Data export5.01 Ratings00 Ratings
Standard reports8.01 Ratings00 Ratings
Custom reports5.01 Ratings00 Ratings
Analytics8.01 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
MaritzCX
7.0
1 Ratings
18% below category average
Zoho CRM Plus
-
Ratings
Access controls5.01 Ratings00 Ratings
Compliance9.01 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
MaritzCX
5.0
1 Ratings
47% below category average
Zoho CRM Plus
-
Ratings
Respondent restrictions5.01 Ratings00 Ratings
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MaritzCXZoho CRM Plus
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Square 9 Softworks
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Score 9.7 out of 10
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User Ratings
MaritzCXZoho CRM Plus
Likelihood to Recommend
8.0
(1 ratings)
7.4
(54 ratings)
Usability
-
(0 ratings)
7.2
(18 ratings)
Support Rating
-
(0 ratings)
7.7
(42 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.2
(16 ratings)
Professional Services
-
(0 ratings)
7.9
(4 ratings)
User Testimonials
MaritzCXZoho CRM Plus
Likelihood to Recommend
MaritzCX
I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
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Zoho
Starting with campaigns, once we send the campaign out, prospects who open it are moved into the sales funnel; the sales team then calls or emails the prospect. Our VOIP works in conjunction with Zoho CRM Plus, so phone calls are logged into the contact. And generates another call, letter, or appointment with the client on the Zoho calendar. Emails are sent through Gmail since Zoho CRM Plus does not work with Gmail. The client's email must be copied and pasted into Gmail. (responses are tracked in the Zoho CRM Plus). Once the sales team meets with the client and starts the process, it turns into an "opportunity" where all stages in the sale are tracked. We mail merge the contact info to the correct letter template, then download it into "Word," where the letter is proofed and corrected as necessary (Zoho merge does not allow you to work in "Word" 2019). When finalized, it is then uploaded back into Zoho CRM Plus under the Opportunity. The sale then continues through the process, and once signed off on, all the details of the job are logged into the Zoho CRM Plus. When the job is completed and closed out, Zoho CRM Plus automatically sends the client a thank you email. The client will then can biannual automatic emails reminding them to set up their bi-annual inspection.
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Pros
MaritzCX
  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
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Zoho
  • Zoho CRM Plus is very good at automating many functional areas of our company including: sales, marketing, operations, and engineering. It is functionally rich, and matches the functionality we used to have with Salesforce.com, but at a much more reasonable cost.
  • Zoho CRM Plus is easily "configured" to match our business processes. The ability to configure the user interface is very good, and the "BluePrint", custom functions, and reporting allow us to automate our unique operational needs.
  • The buying process for Zoho CRM is extremely friendly. You can switch between software types from basic CRM to Zoho CRM +. You also can pay monthly, or annually, and don't have to purchase months before your renewal dates and get pestered by sales people.
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Cons
MaritzCX
  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
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Zoho
  • Managing attachments. Limited space for each user and you can’t easily delete attachments in bulk so if you reach your limit it becomes expensive to buy more space or labor-intensive to find and delete attachments manually.
  • You can’t filter accounts by their related module fields. For example, in list view, filter all accounts with more than one contact.
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Usability
MaritzCX
No answers on this topic
Zoho
I personally started off as a CRM novice. But in a matter of 2 months, I was writing my own custom workflows, playing with modules and fields, and training my sales and operations teams to manage leads and accounts. Simply put, the system is intuitive after a brief introduction. The level of customization is staggering until you change your mindset. Zoho CRM Plus excels where you're able to attack your goals as problems already solved in the platform — you just need to locate the feature to make what you want to happen... happen! I equate it to the Adobe Creative Suite. You don't pick the fun filter before you lay out what exactly you want to draw. With that mindset intact, you can dial in the system to meet your and your team's needs based on your proposed SOLUTIONS, not just leaning heavily into a single feature to "force" some ROI.
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Support Rating
MaritzCX
No answers on this topic
Zoho
Every account representative I have worked with has been extremely helpful and nice. You can tell the account reps and support staff truly care about the product and want to provide you with the resources that you need. The response time is also fast for support inquiries and that has been a massive help for us.
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Alternatives Considered
MaritzCX
MaritzCX was actually to only survey software I have used. No comparison to describe in this section
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Zoho
I utilize HubSpot to gather data based on IP addresses from customers who visit our website. I do not use Zoho CRM for forms since the customization is clunky to design. HubSpot collects account data from the form and that helps me evaluate to sales potential of that account. Then I use Zapier to Zap the info into Zoho. Zoho CRM then is used to reach back out to the customer and begin tracking interactions
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Contract Terms and Pricing Model
MaritzCX
No answers on this topic
Zoho
I would recommend that module wise update feature be opened up, for free to an additional 50-75% of paid users. These users can be restricted to work on a single module to update information only where they do not cross over multiple modules
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Professional Services
MaritzCX
No answers on this topic
Zoho
I already discussed this prior with the Enterprise Support. But them aside, I'd be remiss if I didn't mention Zoho is committed to connecting their userbase together. Within a month or two of using the product, we were told about Zoho User Groups. We had one right in my backyard (Chicago). I was able to both attend a meeting (pre-covid), and then stay in touch in an integrated Cliq channel. I always have power-users at my fingertips to ask quick questions. That Zoho makes it a point to keep these connections, and empower them... makes my life easier when inevitable "wants" pop up.
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Return on Investment
MaritzCX
  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
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Zoho
  • The ROI is significantly positive due to the comprehensive set of modules available.
  • Positive: My clients have better Dashboard data developed through Zoho Analytics than they do even though they use Salesforce. Also, Zoho CRM Plus can integrate with Salesforce or other system either through their own integrations or from Zapier.
  • Campaigns allows me to target specific prospects via HTML emails, and complete tracking. This is a complement to the more shotgun approach of social media,
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ScreenShots

Zoho CRM Plus Screenshots

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