Airbase vs. Marqeta

Airbase is suitable for companies that don't have very many legal entities. The features for multi-entity companies are inefficient, often requiring the user to look at only one entity at a time. That, coupled with requiring the company to prefund money into an Airbase account in order to use a physical corporate card or virtual card can be burdensome. Prefunding requires that you maintain cash in Airbase in order for the credit cards to be used, which in reality, is more like a debit card. And when using multiple entities, you have to have money in separate accounts. Therefore, you have to constantly monitor if you're balances are sufficient. There is a feature to auto load funds when the balance reaches a certain threshold, however, the loading of funds takes 5 business days. It was almost impossible to predict at what point wallet loads needed to be initiated, and therefore required a significant sum of cash to sit in Airbase accounts. There were instances where significant costs would come up, and our employees were unable to pay for them because the cash ran too low before the wallet load was completed.

Incentivized

Great platform for FinTechs that want to build a global business in one place. Lots of control available to run a card program. If you want to do less work (just get cards for your customers with less customization and not worry about details) there are better options.

Incentivized

• Uploading receipts is seamless and easy! I hardly ever have issues with this and the doc reader seems to work very well.
• Being able to see who needs to approve my reimbursement requests and adding notes/comments to reach out for questions or bump them as a reminder is a great feature.
• Email notifications are helpful and timely of knowing when an approver has approved my reports.

Incentivized

• Money delivery.
• Support is excellent.

Incentivized

• The Airbase Invoice date syncs with the accounting system's current month date if the previous month is closed.
• Split expenses and attendees' departmental expense recording. We are currently collaborating with Airbase for a different look and applicability of this functionality.
• More filters to be added into the report creation and export.

Incentivized

• Is not available for business users.
• Is not available for international users.

Incentivized

Airbase is a great solution, especially for smaller companies without an ERP that has an AP module. If an ERP was implemented, Airbase would be less valuable.

Incentivized

See previous comments about some UI/UX features that can be improved: - Can't see full merchant name or approver in the desktop "Reimbursements" screen - Can't see or filter expenses by "Purpose" as a user - Receipt mgmt and submission in app could be less clunky

Incentivized

Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.

Incentivized

Pages load fairly quickly - there are times where clearing the cache is necessary for the platform to function correctly.

Incentivized

The customer support offered by Airbase has been top-notch; we could not have asked for anything more. They were accommodating during the onboarding process. They have always been quick to respond to any issue that we have faced. We get the sense that they are well-run and organized company.

Incentivized

The support team has been excellent and very responsive. Whenever we had issues and reached out, we were able to resolve most problems within 24 hours. I think it really helps that they are still a new-ish startup and are very hands-on with their business and with support.

Incentivized

Very effective training, fully educated admin users who were then able to train other users.

Incentivized

The Airbase team was very helpful in importing our .csv files from our previous system. They provided a great overview of the system for the rest of the company and everyone got up to speed quickly.

Incentivized

We chose Airbase for the virtual cards and cashback. Having complete control over our software spending via virtual cards was important to us for several reasons, including security, audit, budgetary, etc. We knew it had functions for expenses and bill payments, so we thought we would switch to them, but we were slow to do so. We would have switched sooner if we had known how good these functions were and that they were better than their counterparts.

Incentivized

We evaluated a couple back in 2018 (GPS and Galileo), but I'm not sure that is relevant anymore.

Incentivized

It is very scalable among different departments in one company. We have not tried to use it yet with multiple entities so I cannot speak to that experience.

Incentivized

• With Airbase, we are able to cut down on costly late fees with total insight into spending limits
• With approval workflows, we're able to cut down on uneccesary spending that can plague a budget
• With Airbase's Support Team, we feel like true partners

Incentivized

• Our entire card payments business runs on Marqeta and Marqeta's cost is a fraction of the revenue provided.
• Costs very reasonable at scale.

Incentivized