Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
$0
per month per user
Microsoft Yammer
Score 6.9 out of 10
N/A
Yammer is used for private communication within organizations or between organizational members and pre-designated groups, making it an example of enterprise social software. It originally launched as an enterprise microblogging service and now has applications on several different operating systems and devices. The company was acquired by Microsoft in 2012.
Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to
Yammer is great when you have a company culture that encourages friendly collaboration and communication. It can be a great supplement (but certainly not a substitute) for bonding and sharing ideas and thoughts. Certain channels can be really successful, too, like a channel where people can post dog pictures or something fun like that!
Although the social enterprise network works very well, there is room for some slight improvement - such as the ability to attract users. By being part of the Microsoft Office Suite, it is offered as an "add-on" and many overlook it and see it as unnecessary at first. It would be smart for Microsoft to sell it as its own product so it could gather more popularity as a "social network".
Giving an option to filter results could be better as well as giving an option to turn off the "recent activity" bar on the home page.
Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition
Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
Before Mattermost, we used Stride first, and then Slack as our communication platform. Stride got discontinued so it is not comparable, but Slack got very costly for us, with basically the same features as Mattermost - a matter of fact, the "reply" feature is surprisingly non-existent on Slack (you can reply by opening a different thread, but that is hard to follow in most cases), and not only exists in Mattermost but very straightforward. We have considered using Discord too, but then chose Mattermost for its open-source nature, and the possibility of running our very own self-hosted servers, with total control.
Our team briefly used Salesforce.com's Chatter product before switching over to Yammer in 2012. While Chatter is essentially the same product as Yammer, it left much to be desired. Chatter's design was (and remains) clunky and difficult to navigate. Yammer is a simple, easy-to-use product that offers similar functionality as Salesforce's Chatter.
My company is pleased with the positive impact Yammer has created departmentally and on an individual basis with work flow efficiency.
Adversely, most old and new employees are more familiar with SharePoint, causing the company to pay for training for all current and incoming employees.
As Yammer becomes more widely used, the need for training may diminish, which is where we will see our return on investment, as the product clearly provides a more effective form of file sharing and communication between employees and their department.
