What users are saying about
11 Ratings
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Score 8.3 out of 100
11 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

Mattermost

Software developers are big enthusiasts of a ChatOps software, such as Mattermost, as it allows for direct collaboration without unnecessarily relying on email to get projects done. That goes for any teams that require collaboration. Some scenarios where Mattermost may not work as well would be teams that are in different geographic locations, such as teammates in India. Due to the time difference, collaboration would be harder, and an application like Mattermost may not have that much benefit.
Anonymous | TrustRadius Reviewer

Screenhero (Discontinued)

  • Pair development
  • Knowledge Shares
  • Bug-reporting and explanation
  • Audio/voice integration WITH video share
  • Makes gaming very fun
  • Copy/Paste works flawlessly from my computer to another screenhero users computer.
  • Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
  • I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mattermost
6.9
Screenhero (Discontinued)
8.0
Task Management
Mattermost
7.0
Screenhero (Discontinued)
Gantt Charts
Mattermost
6.0
Screenhero (Discontinued)
Scheduling
Mattermost
7.0
Screenhero (Discontinued)
Workflow Automation
Mattermost
5.0
Screenhero (Discontinued)
Mobile Access
Mattermost
8.5
Screenhero (Discontinued)
8.0
Search
Mattermost
7.8
Screenhero (Discontinued)
Visual planning tools
Mattermost
Screenhero (Discontinued)
8.0

Communication

Mattermost
8.0
Screenhero (Discontinued)
7.4
Chat
Mattermost
9.7
Screenhero (Discontinued)
9.7
Notifications
Mattermost
8.7
Screenhero (Discontinued)
2.9
Discussions
Mattermost
9.3
Screenhero (Discontinued)
9.7
Surveys
Mattermost
7.0
Screenhero (Discontinued)
Internal knowledgebase
Mattermost
6.0
Screenhero (Discontinued)
Integrates with Gmail and Google Hangouts
Mattermost
7.0
Screenhero (Discontinued)

File Sharing & Management

Mattermost
7.3
Screenhero (Discontinued)
9.7
Versioning
Mattermost
8.0
Screenhero (Discontinued)
Video files
Mattermost
6.4
Screenhero (Discontinued)
9.0
Audio files
Mattermost
6.7
Screenhero (Discontinued)
Document collaboration
Mattermost
8.6
Screenhero (Discontinued)
10.0
Access control
Mattermost
7.6
Screenhero (Discontinued)
10.0
Advanced security features
Mattermost
7.0
Screenhero (Discontinued)
Integrates with Google Drive
Mattermost
8.0
Screenhero (Discontinued)
Device sync
Mattermost
6.0
Screenhero (Discontinued)

Pros

Mattermost

  • It's open-source! So our devs could adequate the tool to our necessities.
  • It works particularly well in every navigator.
  • It also works well in mobile phones, even when you choose not to install the mobile app (this is a BIG plus).
María Lucía Santagata | TrustRadius Reviewer

Screenhero (Discontinued)

  • EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
  • Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
Harrison Bond | TrustRadius Reviewer

Cons

Mattermost

  • UI glitches were frequent occurrences
  • Base pricing is competitive with Slack, but enterprise features come at a hefty price
  • Webhooks are cumbersome to set up compared to Slack
Anonymous | TrustRadius Reviewer

Screenhero (Discontinued)

  • I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
  • Most probably it'll be monetized as an extra feature.
  • This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
  • Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
Csaba Toth | TrustRadius Reviewer

Usability

Mattermost

Mattermost 7.3
Based on 3 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Mattermost

Mattermost 7.8
Based on 7 answers
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.
Anonymous | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Mattermost

Slack is excellent and has many of the same features as Mattermost. However, the cost if you have a larger group can be prohibitive. Mattermost is a better ROI per user, in our opinion. It also allows us to host it ourselves, which is more desirable for management by our MIS department.
Angela Goldsmith, PMP | TrustRadius Reviewer

Screenhero (Discontinued)

Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.
Anonymous | TrustRadius Reviewer

Return on Investment

Mattermost

  • Install, deploy and forget, as the setup was very easy
  • Mattermost has neither had a positive nor negative impact on business objectives
Jaideep Tibrewala | TrustRadius Reviewer

Screenhero (Discontinued)

  • Easier way to have conversations! It's quick and simple.
  • Skip the toneless slack conversation and hash it out over ScreenHero!
  • Screen sharing has been very beneficial.
Taylor Hansen | TrustRadius Reviewer

Pricing Details

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Screenhero (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mattermost
8.4
Screenhero (Discontinued)
9.4

Usability

Mattermost
7.3
Screenhero (Discontinued)

Support Rating

Mattermost
7.8
Screenhero (Discontinued)

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