Likelihood to Recommend Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to
Read full review Socialcast has been a great tool for FactSet. I would recommend it to any firm looking for an easy-to-use tool to centralize communication and collaborate on a global scale.
Read full review Pros We collaborate as a team with great efficiency and ease, we solve any problem or need together through the Mattermost chat. Communication is made regardless of the distance where my colleagues are, it is very fast and does not slow down the progress of our work. We can create many channels and be more efficient, we enhance the internal productivity of each department. Read full review Socialcast has an exceptional user experience. With very few idiosyncrasies, it works well on every platform I've tried. The platform has such a high level of ease of use, it becomes somewhat addicting. Social analytics are superb. The platform is highly intuitive and requires zero training or coaching in order for network members to become productive with it. It's extremely reliable. Only once in 4 years, was the product not available, and that was only for about a half-hour. In that half-hour, we realized how dependent we were on it. (Very.) The multi-device and deployment options are excellent. On-premise, Private Cloud, and Multi-tenant SaaS all available. The mobile apps for iPhone, tablets, and Android render well with a beautiful UI/UX. The desktop AIR app is equally highly usable. Read full review Cons Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted) The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart Read full review The software is a little bit pricey because it is charged by user/month and depending on the deployment method. For companies with a lot of workers the price can increase significantly. The mobile app usability and notifications are poor. Need to be improved. If there were more administrative features available the product would be improved Read full review Likelihood to Renew Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition
Read full review Beyond the value FactSet derives from using the platform, Socialcast (the firm) has been a good partner to FactSet. We've experienced very little downtime with the service and they have been responsive and fair with enhancement requests and questions
Read full review Usability It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
Read full review The UX is its best feature
Read full review Support Rating We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
Read full review Excellent support; of course not perfect. :-)
Read full review Implementation Rating This went as expected. No surprises or major hurdles.
Read full review Not applicable, as it is a SaaS platform with minimal implementation
Read full review Alternatives Considered Before Mattermost, we used Stride first, and then
Slack as our communication platform. Stride got discontinued so it is not comparable, but
Slack got very costly for us, with basically the same features as Mattermost - a matter of fact, the "reply" feature is surprisingly non-existent on
Slack (you can reply by opening a different thread, but that is hard to follow in most cases), and not only exists in Mattermost but very straightforward. We have considered using
Discord too, but then chose Mattermost for its open-source nature, and the possibility of running our very own self-hosted servers, with total control.
Read full review Socialcast is great for collaboration & light project management, but anything complex doesn't work well. Using it as an email notification curator works nice for us.
Read full review Return on Investment Very high performing data migration functions and easy to navigate. Creating analytics on multiple big data is a very simple and reliable report with multiple benefits. Collaboration is effective, and easy project documentation. Lead generation is excellent and easy on access control management. Read full review Definitely more organized project management and team collaboration. Efficiency in carrying out tasks. Creates a spirit of collaboration and friendliness among colleagues. Read full review ScreenShots