Chose Mattersight Predictive Behavioral Routing (discontinued)
The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya IP Office | N/A | Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location. | $82 per user/per month | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Avaya IP Office | Mattersight Predictive Behavioral Routing (discontinued) | |
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Considered Both Products | Avaya IP Office No answer on this topic | Mattersight PBR |
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Top Cons |
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Performance & Compatibility of Online Events Software |
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Online Meetings / Events |
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Cloud PBX |
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Call Management |
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Mobile apps |
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Unified Communications Platform and Collaboration |
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Avaya IP Office | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | Nextiva Business Phone Service Score 9.2 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Nextiva Business Phone Service Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya IP Office | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 8.0 (12 ratings) | 7.6 (4 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | - (0 ratings) |
Usability | 7.3 (1 ratings) | 8.0 (1 ratings) |
Implementation Rating | 9.1 (1 ratings) | - (0 ratings) |
Avaya IP Office | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | Avaya | Discontinued Products |
Pros | Avaya | Discontinued Products |
Cons | Avaya | Discontinued Products |
Likelihood to Renew | Avaya | Discontinued Products No answers on this topic |
Alternatives Considered | Avaya | Discontinued Products |
Return on Investment | Avaya | Discontinued Products |
ScreenShots |