Cisco Unified Contact Center vs. Mattersight Predictive Behavioral Routing (discontinued)
Cisco Unified Contact Center vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
Cisco Unified Contact Center | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | Mattersight Predictive Behavioral Routing (discontinued) | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Cisco Unified Contact Center | Mattersight Predictive Behavioral Routing (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Cisco Unified Contact Center | Mattersight Predictive Behavioral Routing (discontinued) | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.7 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.1 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | Mattersight Predictive Behavioral Routing (discontinued) | |
---|---|---|
Likelihood to Recommend | 9.4 (49 ratings) | 7.6 (4 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | 8.0 (1 ratings) |
Support Rating | 7.5 (15 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | Mattersight Predictive Behavioral Routing (discontinued) | |
---|---|---|
Likelihood to Recommend | Cisco | Discontinued Products |
Pros | Cisco | Discontinued Products |
Cons | Cisco | Discontinued Products |
Likelihood to Renew | Cisco | Discontinued Products No answers on this topic |
Usability | Cisco | Discontinued Products No answers on this topic |
Support Rating | Cisco | Discontinued Products No answers on this topic |
Alternatives Considered | Cisco | Discontinued Products |
Contract Terms and Pricing Model | Cisco | Discontinued Products No answers on this topic |
Professional Services | Cisco | Discontinued Products No answers on this topic |
Return on Investment | Cisco | Discontinued Products |
ScreenShots |