Mattersight Predictive Behavioral Routing (discontinued) vs. Mautic (open source)
Mattersight Predictive Behavioral Routing (discontinued) vs. Mautic (open source)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A | |
Mautic | N/A | Mautic Community Edition is an open source cross-channel campaign management software solution designed to enable users to build email, nurture campaigns, personalize messages, execute A/B tests, and measure results. The open source edition is community supported. Support is available for Acquia Campaign Studio, which is based on Mautic technology acquired by Acquia in May 2019. Acquia Campaign Studio is available on the | $0 |
Mattersight Predictive Behavioral Routing (discontinued) | Mautic (open source) | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mattersight Predictive Behavioral Routing (discontinued) | Mautic (open source) | |
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Top Pros | ||
Top Cons |
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Mattersight Predictive Behavioral Routing (discontinued) | Mautic (open source) | ||||||||||||||||||||||||||||||
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Email & Online Marketing |
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Lead Management |
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Campaign Management |
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Social Media Marketing |
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Reporting & Analytics |
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Platform & Infrastructure |
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Mattersight Predictive Behavioral Routing (discontinued) | Mautic (open source) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Vbout Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | PFL Direct Mail Platform Score 9.3 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | PFL Direct Mail Platform Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Predictive Behavioral Routing (discontinued) | Mautic (open source) | |
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Likelihood to Recommend | 7.6 (4 ratings) | 9.9 (9 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Mattersight Predictive Behavioral Routing (discontinued) | Mautic (open source) | |
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Likelihood to Recommend | Discontinued Products | Acquia |
Pros | Discontinued Products | Acquia |
Cons | Discontinued Products | Acquia |
Alternatives Considered | Discontinued Products | Acquia |
Return on Investment | Discontinued Products | Acquia |
ScreenShots |