What users are saying about
62 Ratings
12 Ratings
62 Ratings
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Score 8.1 out of 100
12 Ratings
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Score 4.6 out of 100

Likelihood to Recommend

Mavenlink

Before Mavenlink, our organization used several disconnected softwares to manage time, budgets, tasks, etc. We wasted so much time trying to find and connect time entries to project budgets and were constantly going over budgets but not knowing early enough to keep it from happening. Mavenlink has made our organization more efficient and has helped us deliver projects on time and within budget.
Rachel Stantliff | TrustRadius Reviewer

Upland PSA

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mavenlink
7.4
Upland PSA
3.7
Task Management
Mavenlink
8.3
Upland PSA
3.0
Resource Management
Mavenlink
7.9
Upland PSA
3.0
Gantt Charts
Mavenlink
7.3
Upland PSA
8.0
Scheduling
Mavenlink
7.9
Upland PSA
3.0
Workflow Automation
Mavenlink
8.2
Upland PSA
2.0
Team Collaboration
Mavenlink
8.0
Upland PSA
1.0
Document Management
Mavenlink
6.0
Upland PSA
2.0
Email integration
Mavenlink
7.3
Upland PSA
2.0
Mobile Access
Mavenlink
4.2
Upland PSA
4.5
Timesheet Tracking
Mavenlink
8.8
Upland PSA
2.0
Change request and Case Management
Mavenlink
6.1
Upland PSA
5.2
Budget and Expense Management
Mavenlink
8.4
Upland PSA
1.0
Support for Agile Methodology
Mavenlink
Upland PSA
7.9
Support for Waterfall Methodology
Mavenlink
Upland PSA
6.9

Professional Services Automation

Mavenlink
7.2
Upland PSA
10.0
Quotes/estimates
Mavenlink
7.3
Upland PSA
Invoicing
Mavenlink
6.5
Upland PSA
10.0
Project & financial reporting
Mavenlink
7.9
Upland PSA
10.0
Integration with accounting software
Mavenlink
7.0
Upland PSA

Pros

Mavenlink

  • It allows a lot of customization in regards for projects if you want them to be extremely detailed on tasks
  • Master planning feature gives a great overall view for me planning my projects out
  • The design looks better than Salesforce, color coding certain projects indicating for their statuses
Anonymous | TrustRadius Reviewer

Upland PSA

  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Christopher Kramer | TrustRadius Reviewer

Cons

Mavenlink

  • Where to begin. The email notifications are next to impossible to get right. Your team will be bombarded with notifications that carry no real weight.
  • The cost is just too high. Compared to other PM software, this one is in the tens of thousands of dollars for a company to utilize for such a dated piece of software.
  • There are so many layers to this tool that it is difficult to decipher permissions for users.
  • You can't add photos in comments! Seriously it's 2019 and they can't implement a simple field that allows for images to be pasted right in with the comments. Everything has to be an attachment, which is cumbersome and slows progress.
Anonymous | TrustRadius Reviewer

Upland PSA

  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Mavenlink

Mavenlink 8.8
Based on 4 answers
Although the company I currently work for does not use the product I have recommended that we do switch to Mavenlink. We will be opening some new sites internationally this year and I can see that Mavenlink would be a great product for us to use
Eric Adams | TrustRadius Reviewer

Upland PSA

Upland PSA 7.0
Based on 6 answers
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
Anonymous | TrustRadius Reviewer

Usability

Mavenlink

Mavenlink 9.0
Based on 6 answers
Only the app is bad; everything else is fantastic. It has a logical user flow and I barely needed any guidance on how to use it when I first started. As with most softwares there are unseen capabilities I've needed to be shown in order to use, but for my day-to-day tasks I could have figured it out without any training
Joe Mills | TrustRadius Reviewer

Upland PSA

Upland PSA 8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Mavenlink

Mavenlink 9.1
Based on 1 answer
Mavenlink gives advance notice for system upgrades, and they're not during our business day. Mavenlink has always been available when we needed it.
Micquella Anthony | TrustRadius Reviewer

Upland PSA

No score
No answers yet
No answers on this topic

Performance

Mavenlink

Mavenlink 7.7
Based on 2 answers
Very good integration with Google apps. Some complexity is called however in the synchronization between Google Tasks and Maven links tasks. This can sometimes lead to duplicate records in Google Tasks. It has been dissolvable that becomes cumbersome if not properly curated.
Steve Goldsmith | TrustRadius Reviewer

Upland PSA

No score
No answers yet
No answers on this topic

Support Rating

Mavenlink

Mavenlink 10.0
Based on 7 answers
Mavenlink support is fantastic! Any issues that arise are always handled quickly and efficiently. Granted, we haven't had many issues to report. Typically, my team tends to only reach out to support if they need assistance remembering how to do something or asking about an improvement. We had Mavenlink build an integration when we first started using the software, and the support team worked hard to listen and improve the integration.
Rachel Stantliff | TrustRadius Reviewer

Upland PSA

Upland PSA 9.0
Based on 1 answer
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
Anonymous | TrustRadius Reviewer

In-Person Training

Mavenlink

Mavenlink 9.1
Based on 1 answer
We prepared questions in advance, and our trainer was an expert in what Mavenlink was and wasn't able to do. We were able to have multiple people trained at once.
Micquella Anthony | TrustRadius Reviewer

Upland PSA

No score
No answers yet
No answers on this topic

Online Training

Mavenlink

Mavenlink 8.2
Based on 1 answer
The training was very well-organized. We were able to send questions in advance so the instructor knew what to cover, and the brought up related topics to maximize the usefulness of what they were teaching us.
Micquella Anthony | TrustRadius Reviewer

Upland PSA

No score
No answers yet
No answers on this topic

Implementation Rating

Mavenlink

Mavenlink 5.6
Based on 4 answers
Dedicate as much internal time to the implementation effort as possible, even if you're using a 3rd party or Mavenlink services. Your team knows your processes the best
Micquella Anthony | TrustRadius Reviewer

Upland PSA

Upland PSA 9.0
Based on 1 answer
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mavenlink

We have evaluated about 15 different project management platforms and narrowed down our list to only five (Celoxis, Sciforma, Podio, Mavenlink, and Teamwork). Other solutions we evaluated were not able either to meet our vendor security requirements or were not flexible in pricing (or had costly integrations and add-ons that we needed but they were not included). Other reasons were lack of 24/7 and multilingual support, only one user interface language (English, but we needed French, German, and more), absence of a dedicated account manager from a vendor, and overall user experience.
Anonymous | TrustRadius Reviewer

Upland PSA

The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
Anonymous | TrustRadius Reviewer

Scalability

Mavenlink

Mavenlink 8.2
Based on 1 answer
It's very easy to add users and contractors into Mavenlink. There's also an option that let's you manage access for teams in multiple locations.
Micquella Anthony | TrustRadius Reviewer

Upland PSA

No score
No answers yet
No answers on this topic

Return on Investment

Mavenlink

  • If we are talking about time saved from a administrative and setup standpoint we probably save at least around thousand dollars a week since this tool is so easy to set up!
  • They have an extensive training center to explain how to use the tool and a live chat feature so employees aren't reaching out to me with questions! That saves me a lot of time and money to work on more valuable tasks for the company.
Kate Battle | TrustRadius Reviewer

Upland PSA

  • Increased time tracking accuracy
  • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
  • increased awareness of project pain points and successes
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Mavenlink

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$199 / hour*

* Training starts at $199. Additional client success programs are available.

Mavenlink Editions & Modules

Edition
Teams$191
Premier$492
Professional$293
  1. annually, for up to 5 users. Additional Users: $4/month/user
  2. For larger customers, price can go as low as $10.
  3. per user, per month
Additional Pricing Details

Upland PSA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Upland PSA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mavenlink
8.0
Upland PSA
1.0

Likelihood to Renew

Mavenlink
8.8
Upland PSA
7.0

Usability

Mavenlink
9.0
Upland PSA
8.0

Reliability and Availability

Mavenlink
9.1
Upland PSA

Performance

Mavenlink
7.7
Upland PSA

Support Rating

Mavenlink
10.0
Upland PSA
9.0

In-Person Training

Mavenlink
9.1
Upland PSA

Online Training

Mavenlink
8.2
Upland PSA

Implementation Rating

Mavenlink
5.6
Upland PSA
9.0

Scalability

Mavenlink
8.2
Upland PSA

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