What users are saying about
62 Ratings
Top Rated
437 Ratings
62 Ratings
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Score 8.1 out of 100
Top Rated
437 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Mavenlink

Before Mavenlink, our organization used several disconnected softwares to manage time, budgets, tasks, etc. We wasted so much time trying to find and connect time entries to project budgets and were constantly going over budgets but not knowing early enough to keep it from happening. Mavenlink has made our organization more efficient and has helped us deliver projects on time and within budget.
Rachel Stantliff | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mavenlink
7.4
Zoho CRM
Task Management
Mavenlink
8.3
Zoho CRM
Resource Management
Mavenlink
7.9
Zoho CRM
Gantt Charts
Mavenlink
7.3
Zoho CRM
Scheduling
Mavenlink
7.9
Zoho CRM
Workflow Automation
Mavenlink
8.2
Zoho CRM
Team Collaboration
Mavenlink
8.0
Zoho CRM
Document Management
Mavenlink
6.0
Zoho CRM
Email integration
Mavenlink
7.3
Zoho CRM
Mobile Access
Mavenlink
4.2
Zoho CRM
Timesheet Tracking
Mavenlink
8.8
Zoho CRM
Change request and Case Management
Mavenlink
6.1
Zoho CRM
Budget and Expense Management
Mavenlink
8.4
Zoho CRM

Professional Services Automation

Mavenlink
7.2
Zoho CRM
Quotes/estimates
Mavenlink
7.3
Zoho CRM
Invoicing
Mavenlink
6.5
Zoho CRM
Project & financial reporting
Mavenlink
7.9
Zoho CRM
Integration with accounting software
Mavenlink
7.0
Zoho CRM

Sales Force Automation

Mavenlink
Zoho CRM
7.7
Customer data management / contact management
Mavenlink
Zoho CRM
8.0
Workflow management
Mavenlink
Zoho CRM
8.1
Territory management
Mavenlink
Zoho CRM
7.7
Opportunity management
Mavenlink
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Mavenlink
Zoho CRM
7.1
Contract management
Mavenlink
Zoho CRM
7.5
Quote & order management
Mavenlink
Zoho CRM
7.5
Interaction tracking
Mavenlink
Zoho CRM
8.3
Channel / partner relationship management
Mavenlink
Zoho CRM
7.5

Customer Service & Support

Mavenlink
Zoho CRM
7.5
Case management
Mavenlink
Zoho CRM
7.6
Call center management
Mavenlink
Zoho CRM
7.4
Help desk management
Mavenlink
Zoho CRM
7.6

Marketing Automation

Mavenlink
Zoho CRM
8.0
Lead management
Mavenlink
Zoho CRM
8.1
Email marketing
Mavenlink
Zoho CRM
8.0

CRM Project Management

Mavenlink
Zoho CRM
7.9
Task management
Mavenlink
Zoho CRM
8.1
Billing and invoicing management
Mavenlink
Zoho CRM
7.7
Reporting
Mavenlink
Zoho CRM
7.9

CRM Reporting & Analytics

Mavenlink
Zoho CRM
8.0
Forecasting
Mavenlink
Zoho CRM
7.8
Pipeline visualization
Mavenlink
Zoho CRM
8.0
Customizable reports
Mavenlink
Zoho CRM
8.2

Customization

Mavenlink
Zoho CRM
8.4
Custom fields
Mavenlink
Zoho CRM
8.5
Custom objects
Mavenlink
Zoho CRM
8.4
Scripting environment
Mavenlink
Zoho CRM
8.5
API for custom integration
Mavenlink
Zoho CRM
8.1

Security

Mavenlink
Zoho CRM
8.2
Single sign-on capability
Mavenlink
Zoho CRM
8.1
Role-based user permissions
Mavenlink
Zoho CRM
8.3

Social CRM

Mavenlink
Zoho CRM
7.4
Social data
Mavenlink
Zoho CRM
7.4
Social engagement
Mavenlink
Zoho CRM
7.4

Integrations with 3rd-party Software

Mavenlink
Zoho CRM
7.5
Marketing automation
Mavenlink
Zoho CRM
7.7
Compensation management
Mavenlink
Zoho CRM
7.3

Platform

Mavenlink
Zoho CRM
7.0
Mobile access
Mavenlink
Zoho CRM
7.0

Pros

Mavenlink

  • It allows a lot of customization in regards for projects if you want them to be extremely detailed on tasks
  • Master planning feature gives a great overall view for me planning my projects out
  • The design looks better than Salesforce, color coding certain projects indicating for their statuses
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Mavenlink

  • Where to begin. The email notifications are next to impossible to get right. Your team will be bombarded with notifications that carry no real weight.
  • The cost is just too high. Compared to other PM software, this one is in the tens of thousands of dollars for a company to utilize for such a dated piece of software.
  • There are so many layers to this tool that it is difficult to decipher permissions for users.
  • You can't add photos in comments! Seriously it's 2019 and they can't implement a simple field that allows for images to be pasted right in with the comments. Everything has to be an attachment, which is cumbersome and slows progress.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Mavenlink

Mavenlink 8.8
Based on 4 answers
Although the company I currently work for does not use the product I have recommended that we do switch to Mavenlink. We will be opening some new sites internationally this year and I can see that Mavenlink would be a great product for us to use
Eric Adams | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Mavenlink

Mavenlink 9.0
Based on 6 answers
Only the app is bad; everything else is fantastic. It has a logical user flow and I barely needed any guidance on how to use it when I first started. As with most softwares there are unseen capabilities I've needed to be shown in order to use, but for my day-to-day tasks I could have figured it out without any training
Joe Mills | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Reliability and Availability

Mavenlink

Mavenlink 9.1
Based on 1 answer
Mavenlink gives advance notice for system upgrades, and they're not during our business day. Mavenlink has always been available when we needed it.
Micquella Anthony | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Performance

Mavenlink

Mavenlink 7.7
Based on 2 answers
Very good integration with Google apps. Some complexity is called however in the synchronization between Google Tasks and Maven links tasks. This can sometimes lead to duplicate records in Google Tasks. It has been dissolvable that becomes cumbersome if not properly curated.
Steve Goldsmith | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Mavenlink

Mavenlink 10.0
Based on 7 answers
Mavenlink support is fantastic! Any issues that arise are always handled quickly and efficiently. Granted, we haven't had many issues to report. Typically, my team tends to only reach out to support if they need assistance remembering how to do something or asking about an improvement. We had Mavenlink build an integration when we first started using the software, and the support team worked hard to listen and improve the integration.
Rachel Stantliff | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

In-Person Training

Mavenlink

Mavenlink 9.1
Based on 1 answer
We prepared questions in advance, and our trainer was an expert in what Mavenlink was and wasn't able to do. We were able to have multiple people trained at once.
Micquella Anthony | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Online Training

Mavenlink

Mavenlink 8.2
Based on 1 answer
The training was very well-organized. We were able to send questions in advance so the instructor knew what to cover, and the brought up related topics to maximize the usefulness of what they were teaching us.
Micquella Anthony | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
No answer on this topic is available.

Implementation Rating

Mavenlink

Mavenlink 5.6
Based on 4 answers
Dedicate as much internal time to the implementation effort as possible, even if you're using a 3rd party or Mavenlink services. Your team knows your processes the best
Micquella Anthony | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Mavenlink

We have evaluated about 15 different project management platforms and narrowed down our list to only five (Celoxis, Sciforma, Podio, Mavenlink, and Teamwork). Other solutions we evaluated were not able either to meet our vendor security requirements or were not flexible in pricing (or had costly integrations and add-ons that we needed but they were not included). Other reasons were lack of 24/7 and multilingual support, only one user interface language (English, but we needed French, German, and more), absence of a dedicated account manager from a vendor, and overall user experience.
Anonymous | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Scalability

Mavenlink

Mavenlink 8.2
Based on 1 answer
It's very easy to add users and contractors into Mavenlink. There's also an option that let's you manage access for teams in multiple locations.
Micquella Anthony | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Return on Investment

Mavenlink

  • If we are talking about time saved from a administrative and setup standpoint we probably save at least around thousand dollars a week since this tool is so easy to set up!
  • They have an extensive training center to explain how to use the tool and a live chat feature so employees aren't reaching out to me with questions! That saves me a lot of time and money to work on more valuable tasks for the company.
Kate Battle | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Mavenlink

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$199 / hour*

* Training starts at $199. Additional client success programs are available.

Mavenlink Editions & Modules

Edition
Teams$191
Premier$492
Professional$293
  1. annually, for up to 5 users. Additional Users: $4/month/user
  2. For larger customers, price can go as low as $10.
  3. per user, per month
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mavenlink
8.0
Zoho CRM
7.9

Likelihood to Renew

Mavenlink
8.8
Zoho CRM
7.6

Usability

Mavenlink
9.0
Zoho CRM
8.0

Reliability and Availability

Mavenlink
9.1
Zoho CRM
9.0

Performance

Mavenlink
7.7
Zoho CRM
9.0

Support Rating

Mavenlink
10.0
Zoho CRM
4.0

In-Person Training

Mavenlink
9.1
Zoho CRM

Online Training

Mavenlink
8.2
Zoho CRM
8.2

Implementation Rating

Mavenlink
5.6
Zoho CRM
8.0

Scalability

Mavenlink
8.2
Zoho CRM

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