Likelihood to Recommend The tool is really very complete. I have created regular campaigns, Workflows, and A/B tests in my campaigns and I have not had any limitations. I have tried other platforms that are not as complete in the free version like MailerLite. This makes me want to upgrade to the premium version and I'm sure you will get the same benefits.
Read full review Maxemail is perfect for sending newsletters to customers, as well as triggered emails and lifecycle emails. It proves vast ability for you to use customer data to make rich personalisation, and gives excellent deliverability.
Read full review Pros Offers a user-friendly interface, making it simple to create beautiful forms, group subscribers, and automate emails. Includes email automation workflows in their free plan - the only provider I know of that doesn't charge you after one month or hit you with "transaction fees". Excellent video tutorial library so you can learn email marketing as a beginner without feeling overwhelmed. Read full review Maxemail provides great customer service. Maxemail has a very powerful platform with a lot of capabilities. Maxemail does dynamic email building and personalisation very well and gives you tools to do incredible things. Maxemail provides fantastic deliverability for our emails. Read full review Cons I would add more types of inbox previews so people can see their campaigns across more channels Mailerlite could definitely use a few more default fields, and more field types. This is an area where we get stuck writing more custom fields than we like. I want to see a variety of fields, from text box, to radio buttons, drop downs and more date options. Custom fields should be able to be organized according to the list type. Custom fields that are added show up on ALL subscriber profiles, so if you were building a list that had a field for the type of pet someone had because you run a Dog Walking Business, but also had a list that only served Sponsors, that dog walking option would show up on all your subscriber types. If there's a way to change this and I missed it, my bad, but I haven't yet found that to be the case. I'd really like to see Mailerlite have the option of adding a subscriber midway through the process, and a RESEND option, whether that is to non-openers or people who are new to a list. While you can set up drip campaigns or triggers to send certain emails when people change their status, it seems a bit too time consuming. I'd love to see a date specific reminder email template for meetings. That would be awesome and speed things up quite a bit. Read full review Maxemail lacks a lot of the 'add-ons' companies like mailchimp and others provide - such as landing pages and Zapier integration - but they don't need these features really and the features they do have excel above and beyond other companies. Maxemail user interface looks daunting and was hard to teach to some people. Read full review Likelihood to Renew Mailerlite is awesome and it does everything I need and then some. They're always innovating and adding new features, and their team is flippin' amazing. Can't see myself ever switching. They may not have everything, but looking at how well their team works, they'll get there for sure and I'm willing to wait.
Read full review Usability Overall it's super simple to get started and use the service. For those who need a bit more help, the support team is accessible.
Read full review Support Rating Timely responses, quality answers to my questions, showing that the support are knowledgeable and cares about my results. I've had other experiences with competitors, so I'm delighted that this team cares about my business. It's good to know there are real experts ready to jump in when you need help
Read full review Alternatives Considered MailerLite allows tags and the whole visual experience seems a lot clearer. Support was the major factor though, everything points to MailerLite having better support - certainly today has proved that for me. I received support within 10min, my issue was fixed and my first Automation is up and running.
Read full review Maxemail had the perfect blend of the features we needed with pricing that works for us and incredible customer service. They did not have pushy sales, just transparent quality.
Read full review Return on Investment Gives us the ability to track the popularity of content in our email as well as who has read the content. The customizable layout gives us the opportunity to be creative and have our culture shine through our company communication. The ability to see who has un-subscribed helps our HR department to see who isn't receiving important company information so we can ask them to re-subscribe. Helps our company to be more transparent and communicate more effectively. Read full review Maxemail was more experienced than our previous provider but the additional cost is small compared to the much higher quality. Maxemail has given us flexbility to try a lot of things that have improved our email metrics. Maxemail's customer service is quick and responsive so saves us time trying to get things done. Read full review ScreenShots