What users are saying about
11 Ratings
3 Ratings
11 Ratings
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Score 7.4 out of 100
3 Ratings
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Score 5 out of 100

Likelihood to Recommend

Maximizer CRM

Maximizer CRM is a great tool for customer relationship management. I would like to see more integration with other CRM programs to allow existing data to be easily imported. I would like to see an expanded calendar with better visibility to different users. For the price, it is a very powerful tool that we use daily.
Len Masek | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Maximizer CRM
7.7
Oncontact
5.2
Customer data management / contact management
Maximizer CRM
9.7
Oncontact
5.0
Workflow management
Maximizer CRM
5.0
Oncontact
4.5
Territory management
Maximizer CRM
6.2
Oncontact
5.0
Opportunity management
Maximizer CRM
9.4
Oncontact
5.5
Integration with email client (e.g., Outlook or Gmail)
Maximizer CRM
5.9
Oncontact
9.0
Contract management
Maximizer CRM
9.4
Oncontact
4.0
Quote & order management
Maximizer CRM
7.0
Oncontact
4.0
Interaction tracking
Maximizer CRM
7.6
Oncontact
4.5
Channel / partner relationship management
Maximizer CRM
8.8
Oncontact
5.0

Customer Service & Support

Maximizer CRM
8.3
Oncontact
3.7
Case management
Maximizer CRM
8.0
Oncontact
5.5
Call center management
Maximizer CRM
8.0
Oncontact
4.5
Help desk management
Maximizer CRM
9.0
Oncontact
1.0

Marketing Automation

Maximizer CRM
7.3
Oncontact
8.5
Lead management
Maximizer CRM
9.1
Oncontact
8.0
Email marketing
Maximizer CRM
5.6
Oncontact
9.0

CRM Project Management

Maximizer CRM
7.9
Oncontact
9.0
Task management
Maximizer CRM
9.1
Oncontact
9.0
Billing and invoicing management
Maximizer CRM
6.0
Oncontact
Reporting
Maximizer CRM
8.8
Oncontact
9.0

CRM Reporting & Analytics

Maximizer CRM
8.6
Oncontact
8.7
Forecasting
Maximizer CRM
9.1
Oncontact
9.0
Pipeline visualization
Maximizer CRM
7.7
Oncontact
8.0
Customizable reports
Maximizer CRM
9.1
Oncontact
9.0

Customization

Maximizer CRM
5.0
Oncontact
5.0
Custom fields
Maximizer CRM
6.6
Oncontact
4.5
Custom objects
Maximizer CRM
2.0
Oncontact
4.5
Scripting environment
Maximizer CRM
5.0
Oncontact
4.0
API for custom integration
Maximizer CRM
6.6
Oncontact
7.0

Security

Maximizer CRM
10.0
Oncontact
10.0
Single sign-on capability
Maximizer CRM
10.0
Oncontact
10.0
Role-based user permissions
Maximizer CRM
10.0
Oncontact
10.0

Social CRM

Maximizer CRM
5.0
Oncontact
7.0
Social data
Maximizer CRM
5.0
Oncontact
7.0
Social engagement
Maximizer CRM
5.0
Oncontact
7.0

Integrations with 3rd-party Software

Maximizer CRM
4.9
Oncontact
7.0
Marketing automation
Maximizer CRM
4.9
Oncontact
7.0
Compensation management
Maximizer CRM
4.9
Oncontact

Platform

Maximizer CRM
9.4
Oncontact
8.0
Mobile access
Maximizer CRM
9.4
Oncontact
8.0

Pros

Maximizer CRM

  • User-friendly, straightforward menus, and not many hidden attributes that you need to dig deep into.
  • Simple, not at all complicated.
  • Ideal for small to medium size business.
AROOP VACHALI | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

Maximizer CRM

  • It is difficult to look directly in the database for information. This is mainly do to the flexible/customizable nature of the program. Because of this, tables and columns in the database are very generic and low level information can be difficult to find.
  • The ability to remotely sync in with the server and update the data can be very slow, depending on the amount of new data that needs to be pushed from the remote location.
Shayne Froelich | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

Maximizer CRM

Maximizer CRM 10.0
Based on 1 answer
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Shayne Froelich | TrustRadius Reviewer

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Support Rating

Maximizer CRM

Maximizer CRM 8.0
Based on 2 answers
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Shayne Froelich | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

Maximizer CRM

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Thomas Laut | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

Maximizer CRM

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Len Masek | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Screenshots

Maximizer CRM

Oncontact

Pricing Details

Maximizer CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29*

* per user/Month

Maximizer CRM Editions & Modules

On-premise Edition
Business Plus$491
Insights$891
  1. Per User / Month
SaaS Edition
Small Office$291
Business Plus$491
Insights$891
  1. Per User / Month
Additional Pricing Details
All pricing in USD. Monthly no contract subscription option available.

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Maximizer CRM
8.0
Oncontact
5.0

Likelihood to Renew

Maximizer CRM
10.0
Oncontact
10.0

Support Rating

Maximizer CRM
8.0
Oncontact

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