Likelihood to Recommend Maxwell Health is well suited to assist employers with the administration of open enrollment for employees. It provides the employee the necessary information to make informed decisions, allows them to do so at a time and place of their choosing. Additionally, it can assist employers with an workflow that can be used whenever employee approval forms are required. Maxwell Health is not well suited to be used as an all encompassing employee personnel file. It has limitations on the information that can be attached to an employee record.
Read full review It is well suited to help us see exactly which employee and which company the employee is with and how much they employee spent. I really like the reports that it generates and the detail it gives. However I would like to see more details. It would be nice to see the exact date the funds were withdrawn and where the funds were spent. I think this could help us determine that the employee is spending the funds at correct locations and help us when we do our reconciliations of these accounts.
Read full review Pros Creates Uniformity Ease of Use Helps answer any questions about benefits Read full review In my opinion, poor application of IRS rules In my experience, frequent denial of coverage to be later reversed In my experience, poor complain processing rules need PAPER checks to be sent if you need to reimburse them. PAPER! They don't accept credit cards. A credit card processing company that doesn't accept credit cards. Read full review Cons The reporting takes some getting used to, but it is robust. ACA reporting data file is HUGE, a lot to look through. Admin email alerts are not super specific. Read full review In my experience, WEX has an inability to connect with other entities on the supply chain (bswift, internal benefits department). Slow support request turnaround (3-5 business days). Makes FSA substantiation unnecessarily difficult. Even when there’s a single itemized receipt for all charges, every charge must be substantiated with a separate upload. Even though doing so would satisfy IRS guidelines, WEX won’t accept third party explanations of services as FSA substantiation. Read full review Alternatives Considered We currently use
Paylocity for our payroll and some HR needs. Maxwell Health and
Paylocity work together to share information. There are some features in
Paylocity that work better, such as new employee orientation forms. This is more for forms that directly tie into the employee's record that affects their paycheck.
Paylocity does not provide a way for employees to access benefit information and make selections.
Read full review We formerly used TASC and it was a nightmare. We were not at all confident in their administration or compliance of FSAs, HSAs, or COBRA. When we were looking for a new third party administrator to replace TASC, we were immediately drawn to WEX Health. They offered an easy-to-use website, and it was clear that they were serious about compliance and proper administration of benefits.
Read full review Return on Investment Benefit Awareness Less work for HR A more productive solution for benefits Read full review It's great to have all of our HSA, FSA and COBRA on one software One software helps reduce redundancy One software helps reduce errors Read full review ScreenShots