What users are saying about
1 Ratings
2 Ratings
1 Ratings
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Score 6 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Randy Tucker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

MCA Suite
6.0
RedHorse CRM
9.1
Customer data management / contact management
MCA Suite
6.0
RedHorse CRM
9.1
Workflow management
MCA Suite
RedHorse CRM
9.1
Territory management
MCA Suite
RedHorse CRM
9.1
Opportunity management
MCA Suite
RedHorse CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
MCA Suite
RedHorse CRM
9.1
Contract management
MCA Suite
RedHorse CRM
9.1
Quote & order management
MCA Suite
RedHorse CRM
9.1
Interaction tracking
MCA Suite
RedHorse CRM
9.1

CRM Reporting & Analytics

MCA Suite
1.0
RedHorse CRM
7.3
Customizable reports
MCA Suite
1.0
RedHorse CRM
9.1
Forecasting
MCA Suite
RedHorse CRM
8.2
Pipeline visualization
MCA Suite
RedHorse CRM
4.5

Security

MCA Suite
8.0
RedHorse CRM
9.1
Role-based user permissions
MCA Suite
8.0
RedHorse CRM
9.1

CRM Project Management

MCA Suite
4.0
RedHorse CRM
9.1
Reporting
MCA Suite
4.0
RedHorse CRM
9.1
Task management
MCA Suite
RedHorse CRM
9.1
Billing and invoicing management
MCA Suite
RedHorse CRM
9.1

Customer Service & Support

MCA Suite
RedHorse CRM
8.2
Case management
MCA Suite
RedHorse CRM
9.1
Call center management
MCA Suite
RedHorse CRM
6.4
Help desk management
MCA Suite
RedHorse CRM
9.1

Marketing Automation

MCA Suite
RedHorse CRM
8.6
Lead management
MCA Suite
RedHorse CRM
8.2
Email marketing
MCA Suite
RedHorse CRM
9.1

Customization

MCA Suite
RedHorse CRM
8.6
Custom fields
MCA Suite
RedHorse CRM
9.1
Custom objects
MCA Suite
RedHorse CRM
9.1
Scripting environment
MCA Suite
RedHorse CRM
9.1
API for custom integration
MCA Suite
RedHorse CRM
7.3

Social CRM

MCA Suite
RedHorse CRM
6.4
Social data
MCA Suite
RedHorse CRM
6.4
Social engagement
MCA Suite
RedHorse CRM
6.4

Integrations with 3rd-party Software

MCA Suite
RedHorse CRM
6.8
Marketing automation
MCA Suite
RedHorse CRM
9.1
Compensation management
MCA Suite
RedHorse CRM
4.5

Platform

MCA Suite
RedHorse CRM
7.3
Mobile access
MCA Suite
RedHorse CRM
7.3

Pros

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

RedHorse CRM

  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Randy Tucker | TrustRadius Reviewer

Cons

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

RedHorse CRM

  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker | TrustRadius Reviewer

Alternatives Considered

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

RedHorse CRM

As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
Randy Tucker | TrustRadius Reviewer

Return on Investment

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

RedHorse CRM

  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

MCA Suite Editions & Modules

Additional Pricing Details

RedHorse CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895*

* per 5 users

RedHorse CRM Editions & Modules

Edition
RedHorse CRM Complete Edition$441
RedHorse CRM Essential Edition$291
RedHorse CRM Core Edition$91
RedHorse Mobile$101
  1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.

Rating Summary

Likelihood to Recommend

MCA Suite
6.0
RedHorse CRM
9.1

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