What users are saying about
1 Ratings
2 Ratings
1 Ratings
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Score 6 out of 100
2 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

MCA Suite
6.0
Salesboom
8.4
Customer data management / contact management
MCA Suite
6.0
Salesboom
9.1
Workflow management
MCA Suite
Salesboom
8.2
Territory management
MCA Suite
Salesboom
7.9
Opportunity management
MCA Suite
Salesboom
9.1
Integration with email client (e.g., Outlook or Gmail)
MCA Suite
Salesboom
7.9
Contract management
MCA Suite
Salesboom
7.3
Quote & order management
MCA Suite
Salesboom
9.1
Interaction tracking
MCA Suite
Salesboom
9.1
Channel / partner relationship management
MCA Suite
Salesboom
7.6

CRM Reporting & Analytics

MCA Suite
1.0
Salesboom
8.9
Customizable reports
MCA Suite
1.0
Salesboom
8.8
Forecasting
MCA Suite
Salesboom
9.1
Pipeline visualization
MCA Suite
Salesboom
8.8

Security

MCA Suite
8.0
Salesboom
8.2
Role-based user permissions
MCA Suite
8.0
Salesboom
9.1
Single sign-on capability
MCA Suite
Salesboom
7.3

CRM Project Management

MCA Suite
4.0
Salesboom
9.0
Reporting
MCA Suite
4.0
Salesboom
9.1
Task management
MCA Suite
Salesboom
9.1
Billing and invoicing management
MCA Suite
Salesboom
8.8

Customer Service & Support

MCA Suite
Salesboom
7.5
Case management
MCA Suite
Salesboom
7.9
Call center management
MCA Suite
Salesboom
7.3
Help desk management
MCA Suite
Salesboom
7.3

Marketing Automation

MCA Suite
Salesboom
9.1
Lead management
MCA Suite
Salesboom
9.1
Email marketing
MCA Suite
Salesboom
9.1

Customization

MCA Suite
Salesboom
8.6
Custom fields
MCA Suite
Salesboom
9.1
Custom objects
MCA Suite
Salesboom
8.8
Scripting environment
MCA Suite
Salesboom
7.3
API for custom integration
MCA Suite
Salesboom
9.1

Social CRM

MCA Suite
Salesboom
8.0
Social data
MCA Suite
Salesboom
8.2
Social engagement
MCA Suite
Salesboom
7.9

Integrations with 3rd-party Software

MCA Suite
Salesboom
8.6
Marketing automation
MCA Suite
Salesboom
9.1
Compensation management
MCA Suite
Salesboom
8.2

Platform

MCA Suite
Salesboom
7.3
Mobile access
MCA Suite
Salesboom
7.3

Pros

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

Cons

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

Support Rating

MCA Suite

No score
No answers yet
No answers on this topic

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

Alternatives Considered

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

Return on Investment

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

MCA Suite
6.0
Salesboom
8.5

Support Rating

MCA Suite
Salesboom
8.2

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