What users are saying about
1 Ratings
112 Ratings
1 Ratings
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Score 6 out of 100
112 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

MCA Suite
6.0
SAP CRM
7.1
Customer data management / contact management
MCA Suite
6.0
SAP CRM
7.7
Workflow management
MCA Suite
SAP CRM
7.0
Territory management
MCA Suite
SAP CRM
6.2
Opportunity management
MCA Suite
SAP CRM
6.8
Integration with email client (e.g., Outlook or Gmail)
MCA Suite
SAP CRM
7.1
Contract management
MCA Suite
SAP CRM
7.9
Quote & order management
MCA Suite
SAP CRM
7.4
Interaction tracking
MCA Suite
SAP CRM
7.2
Channel / partner relationship management
MCA Suite
SAP CRM
6.5

CRM Reporting & Analytics

MCA Suite
1.0
SAP CRM
7.7
Customizable reports
MCA Suite
1.0
SAP CRM
8.1
Forecasting
MCA Suite
SAP CRM
7.7
Pipeline visualization
MCA Suite
SAP CRM
7.3

Security

MCA Suite
8.0
SAP CRM
8.4
Role-based user permissions
MCA Suite
8.0
SAP CRM
8.5
Single sign-on capability
MCA Suite
SAP CRM
8.3

CRM Project Management

MCA Suite
4.0
SAP CRM
7.6
Reporting
MCA Suite
4.0
SAP CRM
7.4
Task management
MCA Suite
SAP CRM
8.1
Billing and invoicing management
MCA Suite
SAP CRM
7.5

Customer Service & Support

MCA Suite
SAP CRM
6.5
Case management
MCA Suite
SAP CRM
7.1
Call center management
MCA Suite
SAP CRM
6.1
Help desk management
MCA Suite
SAP CRM
6.2

Marketing Automation

MCA Suite
SAP CRM
6.6
Lead management
MCA Suite
SAP CRM
6.2
Email marketing
MCA Suite
SAP CRM
7.0

Customization

MCA Suite
SAP CRM
7.4
Custom fields
MCA Suite
SAP CRM
7.9
Custom objects
MCA Suite
SAP CRM
7.9
Scripting environment
MCA Suite
SAP CRM
7.1
API for custom integration
MCA Suite
SAP CRM
6.6

Social CRM

MCA Suite
SAP CRM
6.2
Social data
MCA Suite
SAP CRM
6.3
Social engagement
MCA Suite
SAP CRM
6.2

Integrations with 3rd-party Software

MCA Suite
SAP CRM
6.2
Marketing automation
MCA Suite
SAP CRM
6.2
Compensation management
MCA Suite
SAP CRM
6.2

Platform

MCA Suite
SAP CRM
7.1
Mobile access
MCA Suite
SAP CRM
7.1

Pros

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

MCA Suite

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Support Rating

MCA Suite

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MCA Suite
6.0
SAP CRM
6.5

Likelihood to Renew

MCA Suite
SAP CRM
9.0

Support Rating

MCA Suite
SAP CRM
7.3

Online Training

MCA Suite
SAP CRM
7.0

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