What users are saying about
1 Ratings
1 Ratings
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Score 6 out of 100
5 Ratings
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Score 7 out of 100

Likelihood to Recommend

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

MCA Suite
6.0
Tour de Force CRM
6.4
Customer data management / contact management
MCA Suite
6.0
Tour de Force CRM
10.0
Territory management
MCA Suite
Tour de Force CRM
10.0
Opportunity management
MCA Suite
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
MCA Suite
Tour de Force CRM
1.0
Quote & order management
MCA Suite
Tour de Force CRM
5.0
Interaction tracking
MCA Suite
Tour de Force CRM
7.0
Channel / partner relationship management
MCA Suite
Tour de Force CRM
2.0

CRM Reporting & Analytics

MCA Suite
1.0
Tour de Force CRM
8.0
Customizable reports
MCA Suite
1.0
Tour de Force CRM
8.0
Forecasting
MCA Suite
Tour de Force CRM
8.0
Pipeline visualization
MCA Suite
Tour de Force CRM
8.0

Security

MCA Suite
8.0
Tour de Force CRM
9.5
Role-based user permissions
MCA Suite
8.0
Tour de Force CRM
9.0
Single sign-on capability
MCA Suite
Tour de Force CRM
10.0

CRM Project Management

MCA Suite
4.0
Tour de Force CRM
3.7
Reporting
MCA Suite
4.0
Tour de Force CRM
3.0
Task management
MCA Suite
Tour de Force CRM
1.0
Billing and invoicing management
MCA Suite
Tour de Force CRM
7.0

Customer Service & Support

MCA Suite
Tour de Force CRM
5.5
Case management
MCA Suite
Tour de Force CRM
8.0
Help desk management
MCA Suite
Tour de Force CRM
3.0

Marketing Automation

MCA Suite
Tour de Force CRM
4.0
Lead management
MCA Suite
Tour de Force CRM
7.0
Email marketing
MCA Suite
Tour de Force CRM
1.0

Customization

MCA Suite
Tour de Force CRM
6.0
Custom fields
MCA Suite
Tour de Force CRM
6.0
API for custom integration
MCA Suite
Tour de Force CRM
6.0

Integrations with 3rd-party Software

MCA Suite
Tour de Force CRM
3.0
Marketing automation
MCA Suite
Tour de Force CRM
3.0

Platform

MCA Suite
Tour de Force CRM
8.0
Mobile access
MCA Suite
Tour de Force CRM
8.0

Pros

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Alternatives Considered

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

MCA Suite
6.0
Tour de Force CRM
7.0

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